AT&T 75 manual Inter-PBX Attendant Calls V2, V3, and Generic 1 Systems, Attendant Console Display

CHAPTER 4. USING THE FEATURES

ŽCalled Party Display

The following information is displayed if the called party bridges on to the redirected call after it has been answered.

a= CONFERENCE 2

•Connected Party Display

The connected party is the person who answered the redirected call. The “CP” in the following example indicates the call purpose. (Call Purpose is explained in Chapter 2 under “Display Area.”)

a= CALLING ID to CALLED ID CP

inter-PBX Attendant Calls (V2, V3, and Generic 1 Systems)

This feature allows attendant positions for more than one branch location to be concentrated at one central, or main, location.

inter-PBX Attendant Service (IAS) calls follow the same operations as normal attendant calls. Local attendants at the branch locations can be accessed through the Individual Attendant Access feature. Listed directory number and listed directory number on direct inward dialing calls directed to the branch system are routed to an IAS attendant when IAS is in effect.

When an IAS call is received by the system at the main location, it is routed to an IAS attendant or put in the attendant queue if an attendant is not available. When an IAS main attendant extends an IAS call, the routing of the extended call is done by the main system. When the attendant releases the call, the IAS trunk of the system is occupied until the call is dropped.

Attendant Control and DCS Attendant Control of Trunk Group Access

On a branch system with IAS in effect, an attendant-seeking call is routed first to a local attendant and then to an IAS attendant if a local attendant is not available. If the call is routed to an IAS attendant and the attendant extends the call back to the trunk group, the following occurs: In a Distributed Communications System (DCS) environment, the call is recognized as an attendant-originated call and is not redirected again; in a non-DCS environment the call is redirected by the branch system again because the call is recognized as an incoming call.

Attendant Console Display

In a non-DCS environment when a call is routed to an IAS attendant console by IAS, the attendant console displays the call as an incoming tie trunk call. In a DCS environment, when a call is routed to an IAS attendant console from a branch system and the IAS trunk group is translated as a DCS trunk group, the attendant console displays the caller’s information.

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