Trunk-to-Trunk Transfer | AT&T 75 specification

CHAPTER 4. USING THE FEATURES

Trunk-to-Trunk Transfer

This feature allows the attendant to originate two outgoing trunk calls and connect them together. For example, two company employees may be on business trips in different cities and need to talk to each other; the attendant may be asked to make this connection.

The Attendant Lockout feature, if available, will not be active when a trunk-to-trunk call is placed. Also, when the Trunk-to-Trunk Transfer feature is used for two outgoing trunks, you must hold the call on the console. The system will not allow you to release from such a call. If you press the Forced Release button, the call is disconnected.

The Automatic Route Selection feature, if available, can be used with the Trunk-to-Trunk Transfer feature.

Extending an incoming trunk call to an outgoing trunk is described in “Extending Calls” in Chapter 3.

To arrange a Trunk-to-Trunk Transfer:

1.Call the first outside party.

2. When the first party answers, explain the purpose of the call. Ask the party to wait to be connected.

ŽIf the first party does not answer, press [Release]; try again later.

3.Call the second outside party.

ŽFirst party is split from the connection as soon as [Start] or a Trunk Group Select button is pressed to place the second call.

•Start lamp lights.

4.When the second party answers, explain the purpose of the call. Ask the party to wait to be connected.

ŽIf the second party does not answer, go to Step 6.

5. Press [Hold] to connect the two parties together and hold the call at the console.

ŽHold lamp at call appearance button lights and remains lighted as long as both parties are connected.

ŽAtnd lamp goes dark.

•Pos Avail lamp lights.

•Procedure complete.

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AT&T 75 manual To arrange a Trunk-to-Trunk Transfer

Contents

555-200-700, Issue Addendum 1, November Definity AT&T Documentation Development Organization Contents Using the DCS Features V2, V3, and Generic 1 Systems Testing Care and Cleaning Power Failure List of Dial Codes System and Console Parameters10-1 11-1 12-1 Figures Tables Introduction Introduction Introduction Attendant Console Selector Console Functional Areas Basic Attendant Console 301A1-A-003 DXS/BLF Tons Description Trunk Group Select Area Busy Lamp Trunk Group Select Buttons and Lamps, Enhanced Console Call Appearance Area Call Appearance Buttons and Lamps Call Processing Area Call Processing Area, Basic Console Start CancelButtons Release Lamps Individual Calls Waiting Enhanced Console Only Split Feature AreaFeature Buttons Hold Night Description Reserved Lamps are on Basic Console only Assigned Feature Buttons Assigned Hundreds Group Select HGS Buttons Generic 1 Only Attendant Console Feature Buttons Attendant Console Feature Buttons Contd Description Description Description Alphanumeric Display Area 11. Alphanumeric Display, Basic Console Display Area Description Description = 3 6 0 Then = TOM Brown 3602 EXT ThenEXT =87843541 = Outside Call 102 101= Outside Call Otwd = Conference 5402= Outside Call to EXT 4328 r t EXT3174 to EXT 3077 d Progress 3408 Am Friday November 30 Inspect ModeDate Time = Outside Call 103 Ringer Volume Control Area Enhanced Console Only Stored Number 2a. Ringer Volume Control Area Selector Console Area 30a 30b 13. Basic Selector Console Area Direct 14. Enhanced Selector Console Area Ringback Tone Attendant Console TonesTones Heard Through Handset or Headset Busy Tone Dial Tone Confirmation ToneCoverage Tone Intercept Tone Emergency Access Tone V3 and Generic Timed Reminder Tone Emergency Calls Activating and Deactivating the ConsoleAnswering Calls Always answer an emergency call as soon as it arrives Calls to Inside Extension Numbers Placing CallsTo answer an incoming call To call an extension number inside the system Pos Avail lamp lights Calls to Outside Numbers To call an outside numberPress Start Atnd lamp Releasing Calls Holding CallsTo hold a call on the console Splitting Calls To reenter a single-party call held on the consoleHold lamp goes dark Extending Calls To extend an incoming call to an inside extension number Operating the Console Operating the Console Call progress tone stops To extend an incominq trunk call to an outside number Operating the Console Using the Features Abbreviated Dialing V2, V3, and Generic 1 Systems Attendant Auto-Manual Splitting T e n d a n t C a l l W a i t i n g To set up a conference, starting with an established call Attendant ConferencePress Release Attendant Control of Trunk Group Access R e s s H o l d Attendant Direct Trunk Group Selection Attendant Lockout Attendant RecallTo answer the recall Automatic Circuit Assurance V2, V3, and Generic 1 Systems Call Coverage TOM Smith to Bill Jones Local to Bill Jones To consult with the called party Coverage CallbackConsult Press Consult Call Forwarding All Calls V2, V3, and Generic 1 Systems Press Release Call Park To park a call Press Start Code Calling Access USING, the Features To extend a call using Code Calling Access Controlled Restrictions To activate a restriction Press Cancel To deactivate a restriction Press Start Emergency Access to the Attendant V3 and Generic 1 Systems To use the Facility Busy Indication feature Facility Busy IndicationAtnd lamp at Individual Attendant Access V2, V3, and Generic 1 Systems Facility Test Call Integrated Directory Mode DIRECTORY-PLEASE Enter Name displayed Using the Features Basic ISDN-PRI Call Redirected ISDN-PRI Call Inter-PBX Attendant Calls V2, V3, and Generic 1 Systems Attendant Console Display Call Coverage Attendant Recall CallAttendant Return Call Special Treatment Leave Word Calling Press L W C Loudspeaker Paging Access V1, V2, V3, and Generic Systems To cancel a message you left for a system userPress LWC Cancel To page using a Page button To page by dialing an access code Loudspeaker Paging Access-Deluxe Generic 1 Only To Page for a caller To page for self Press Call Appearance Message Retrieval Press Next or Next Messages To delete a message Night Service Network Access-PrivateNetwork Access-Public Press Normal Mode Smdr Account Code Dialing To activate Night Service Press NightTo deactivate Night Service Press Night To assign a call to a specific account in Smdr Immediate Manual Override Option Straightforward Outward CompletionTime-of-Day Routing Generic 1 Only To activate immediate Manual Override Press Immediate Override or Normal Mode Clocked Manual Override To activate Clocked Manual Override Lamp at Clocked Override lights Press Clocked Override or Normal Mode Timed Reminder Trunk Identification V2, V3, and Generic 1 Systems Trunk Group Busy/Warning Indicators to AttendantThrough Dialing To answer the timed-reminder call Trunk-to-Trunk Transfer To arrange a Trunk-to-Trunk Transfer Using the Features DCS Attendant Control of Trunk Group Access DCS Attendant Call WaitingDCS Attendant Display DCS Automatic Circuit Assurance DCS Busy Verification of Terminals and TrunksDCS Call Forwarding All Calls DCS Trunk Group Busy/Warning Indicators DCS Direct Trunk Group Selection Centralized Attendant Service CAS V3 and Generic 1 Systems Description Tones Associated With CAS Calls Tone Number Type of Call Centralized Attendant Service CAS V3 and GENERlC 1 Systems DisplayType of Call Display Will Show Operating Procedures To answer an incoming CAS callTo extend a CAS call to the originating branch Press Start Centralized Attendant Service CAS V3 and Generic 1 Systems Page CAS Backup Service To activate CAS Backup Service Press CAS BackupTo deactivate CAS Backup Service Press CAS Backup CAS Night Service Operations Multi-Appearance Voice Terminal Operations To cancel a CAS call Press Flash or Conference or Transfer To extend a CAS call to the originating branch To put a CAS call on Remote Hold Testing Care and CleaningTo test the alphanumeric display and the lamps Power Failure Console Alarm Indicators Trouble Reporting Features Used in Troubleshooting Using the Console to Troubleshoot the System Automatic Circuit Assurance ACA To activate ACA referrals Press ACATo deactivate ACA referrals Press ACA Busy Verification of Terminals and Trunks To busy verify a voice terminal 1 . Press Busy VerifyTo busy verify a hunt group 1 . Press Busy Verify To busy verify a trunk Press Busy Verify DCS Busy Verification of Terminals and Remote Trunks Using the Console to Troubleshoot the System Trunk Group Busy/Warning Indicators to Attendant Busy Lamps Other Maintenance Tips Trunk Identification A P T E R 9 . S Y S T E M S U M M a R Y List of Dial codes Zone System Summary System and Console Parameters System Summary Trunk Group Warning Limits Trunks Type/No References Definity 10-3 10-4 10-5 Answer-Back Code Access CodeAdminister Appearance Central Office Call Appearance, Voice TerminalCallback Call Central Office Codes Coverage Call ConsoleCoverage Answer Group Coverage Path Enhanced Attendant Console FeatureFeature Button Extension Number Private Network LinkPrincipal User Public Network System Manager SwitchhookStatus Lamp Tone Ringer Uniform Dial Plan UDP Wide Area Telecommunications Service WatsService Voice Terminal Index 12-2 Calls 12-3 12-4 Lamps 12-5 To Order Copies of this Manual