
CHAPTER 8. USING THE CONSOLE TO TROUBLESHOOT THE SYSTEM
5.Dial a trunk access code member number pair.
• Confirmation | tone | is | idle and |
successful. | Release from | the | call. |
•Ringback
•Dial tone
verification successful. Place a test call, or release from t h e c a l l .
•Your call is bridged onto an active call, and initial warning tone has been applied to
•Reorder tone
Trunk Group Busy/Warning Indicators to Attendant
This feature provides the attendant with a visual indication of the trunk group status for each of the Trunk Group Select buttons located on the console.
Six of the Trunk Group Select buttons on the Basic Console have associated Warning and Busy lamps. The other six buttons have only associated Busy lamps. The lamps function as follows:
•Busy Lamps
Light when all trunks in the associated trunk group are busy.
•Warn (Warning) Lamps
Light when a preset number of trunks in the associated trunk group are busy.
All 12 of the Trunk Group Select buttons on the Enhanced Console have 3 lamps associated with each button. The Busy and Warn lamps function the same as on the Basic Console. In G1, Basic and Enhanced attendants may have feature buttons administered as
tgs or
Observing these indicators can alert you to unusual or suspicious conditions such as groups that are always busy or never busy. Knowing what hours of the day are the “most busy” and the “least busy” in terms of trunk usage is also useful in analyzing possible trunk problems. For example, if the Busy lamp for a particular group remains lighted during a normally slack period, it is possible that one or more trunks are