Avaya Octel 200, Octel 300 manual

Installation and Maintenance

Octel 200 and Octel 300

Message Servers

Installation and Maintenance Manual

S.4.1

March 2001

Avaya Inc.

Communication Applications Group

1001 Murphy Ranch Road

Milpitas, CA 95035-7912 USA

Contents

Main Installation and Maintenance IV S S S S S S S S S S S S S COMPLIANCE STATEMENTS FCC PART 68 NOTICE TO USERS TELEPHONE CONSUMER PROTECTION ACT OF 1991 ADJUNCTS KX and PX DEVICES WARNING FCC PART 15 COMPLIANCE UNITED KINGDOM REQUIREMENTS AND INSTRUCTIONS FOR USE Introduction Ringer Equivalence Functions Pay Phones Keys Outcall Configuration Requirements System Parameters . INFORMATION TableIndices Page CANADIAN USER INFORMATION Industry Canada Certification No. 883-4105A NOTICE CAUTION CANADIAN EMC STATEMENT Industrie Canada: Chapter 1 INSTALL Chapter 5 Reports Chapter 7 LOG Commands Chapter 9 Hardware Replacement Chapter 10 Digital Trunk Interface Card (DTIC) Chapter 11 LAN Card Chapter 12 Procedures Page Table of Contents Figures Chapter 1 INSTALL Table of Contents Figures Chapter 9 Hardware Replacement Chapter 10 Digital Trunk Interface Card (DTIC) Table of Contents Tables Chapter 7 LOG Commands Page INTRODUCTION Do I really have to read all this? or Whats this manual all about, and how do I use it? Welcome to the Octel 200/300 Manual . Description of I&M Manual Conventions Used in the Manual . The I&M Manuals Volumes and Chapters Volume 4 Installation and Maintenance Volume 5 Integration Volume 6 Networking Chapters to Read by Job Function Chapter Description Page System Administrators Manual INSTALL Figure Page INSTALL Program Page 1.1 UNDERSTANDING THE INSTALL PROGRAM NETWORK ROUTES 4. USER Figure 1-1 Order of Questions and Associated Tables in the INSTALL Program INSTALL Questions NETWORK LOCATION 7. 8. 9. MAILBOX 10. SCHEDULE TABLE Time period 1...8 plus Default Days/Start Time/Stop Time 1.2 USING INSTALL Entering the INSTALL Program Exiting the INSTALL Program Modifying Tables While Using INSTALL + Auto-Increment, USER Table Input Aid Adding Mailboxes in Ranges, USER Table Input Aid . 1.3 ANSWERING QUESTIONS IN INSTALL Page Page Page . Page Page . 7. LISTS Question 7 is used to create System Distribution Lists. Page Page Page Page Page Page Page Page Page 1.4 ANSWERING QUESTIONS ABOUT OTHER TELEPHONE SYSTEMS Page 1.5 EXITING BEFORE THE INSTALL IS COMPLETE Restarting INSTALL Exiting and Continuing Reinstalling an Installed Octel 200/300 Page Answering Y To Preload All Tables Answering N To Preload All Tables The installation continues with the regular installation questions until it reaches 2. USER. The following questions appear the same as in a regular installation. Continue with the questions as shown in INSTALL,until this message appears: HARDWARE Page Page Page Page Page Page Page Page Page Page Page 2.1 HARDWARE Octel 200/300 Cabinets Octel 200/300 Controllers Octel 200/300 Connectors System Terminal Ports System Alarm Port I/O Panel RS-232C Connectors Octel 200 Cabinet Octel 200 Shelves Other Octel 200 Components Octel 300 Cabinet Power . Octel 300 Shelves Other Octel 300 Components Octel 200/300 Subsystems Line Interface Cards Telemarketing Line Card (TLC) Direct Access Card (DAC) EntryWorks ACP Card Fax Application Processor LAN Card Integration Cards . AT&T (ATTIC),ROLM (RIC), Northern Telecom SL-1 (SLIC) PIC integration cards with COD ports . . Mitel Integration Card (MIC) Serial Integration Card for the Meridian 1 (SIC8) Voice Control Unit (VCU) Central Processing Unit (CPU) CPU Serial I/O Ports Other CPU Components Power Supply Unit (PSU) . PSU Identification PSU Voltages Voltage Function Power Fail Octel 200 Power Supply Octel 300 Power Supply Differences between earlier and current Octel 300 PSUs Octel 200/300 Motherboards External Connections System/Voice SCSI Bus and Works SCSI Bus SCSI ID Field Motherboard Interconnections Option Control Chip (OCC) . Floppy Disk Drive Hard Disk Drives . Disk Redundancy Works for Serenade Hard Disk Subsystem Configurations Page Page Page Page Page Page Octel 200 Figures Page Page ff Page Octel 300 Figures Page Page Page Page Page PREPARING THE PHONE SYSTEM Table Page 3.1 HOW THE OCTEL 200/300 WORKS WITH THE PHONE SYSTEM . Interfaced Installations Integrated Installations In-band Integration RS-232C Integrations Octel 200/300 Proprietary Card Integrations Answering Incoming Calls Acting as a Message Center 3.2 DETERMINING NECESSARY CHANGES 3.3 CHANGES TO CENTRAL OFFICE TRUNKING Additional Trunking Ordering PE Trunking Changes Page 3.4 PHONE SYSTEM CONFIGURATION Port Extensions . Called Extensions . Trunks Trunk Redirection Ordering Phone System Changes Figure 3-6 ServiceProvider Letter and forward calls. extensions. 3.5 IMPLEMENTING THE OCTEL 200/300 ON PBXS WITHOUT DIL FEATURE PBX Upgrade the PBX to a Feature Package Offering the DIL Feature Use DID Numbers Place the Console in Night Mode Page Page Page Page Page 4.1 RECEIVING THE EQUIPMENT Inspecting for Shipping Damage Unpacking the Cabinet Reshipping Moving the Equipment On-Site 4.2 INSTALLATION REQUIREMENTS . Site Requirements Power Requirements Page Figure 4-1 Octel 200 Floor Plan for Domestic Installation in the US, Canada and Mexico Figure 4-2 Octel 300 Floor Plan for Domestic Installation for the US, Canada, and Mexico SIDE VIEW TOP VIEW Warning! . Isolation Transformer Uninterruptible Power Supply Installing the Octel 200/300 With 48-Vdc Power Supply Unit List of Materials . Installation Procedure Page Page Distributor-Supplied Equipment . 4.3 TERMINAL COMMUNICATIONS Terminal Installation Cable Connections Between the RS-232C Terminal and the Page Connecting the Local Terminal/Settingthe Baud Rate . Connections Between an External Modem and the Octel 200/300 Connecting to the Internal Modem Connecting to a Remote Message Server Using Telnet . Configuration Log On Page 4.4 OCTEL 200/300 HARDWARE INSTALLATION Starting Up the Message Server Powering Up Page Measuring DC Voltages Reset after Power Up 4.5 OCTEL 200/300 SOFTWARE INSTALLATION . Building the Message Server Database Using INSTALL Entering the Configuration Database Using UPDATE Verifying the Configuration Database Modifying the Configuration Database 4.6 CONNECTING THE PHONE SYSTEM TO THE OCTEL 200/300 Connection Overview . Verifying the Equipment . Connector Blocks Wiring Page 4.7 OCTEL 200/300 TESTING Page Page Page Page Page Page . 4.8 TRACKING THE INSTALLATION Page Page 4.9 PIN ASSIGNMENTS FOR MESSAGE SERVER CARDS AND PORTS ......................... Four-Port Line-Interface Card, ROLM Integration Card, and Mitel Integration Card Eight-Port Line-Interface Card and Telemarketing Line Card 16-Port Line-Interface Card (DLC16) and the PBX Integration Cards for Northern Telecom (NPIC) 12-Port International Line-Interface Card DTIC Pin Assignment Northern Telecom SL-1 Integration Card AT&T Integration Card (ATTIC) Serial Integration Card for the Meridian 1 (SIC8) APIC Integration Card . SIC8 I/O Panel Pinouts Direct-Access Card (DAC) Direct-Access Card I/O Panel DP EXT Connector Direct-Access Card I/O Panel Power Connector External Alarm Port SSSSSS SSS 4.10 OCTEL 300 RACK MOUNT INSTALLATION OCTEL 300 Preinstallation Installation . Removal Page REPORTS Page Reports 5.1 OVERVIEW 5.2 LISTING AND CLEARING REPORTS . Listing a Report . Listing User Statistics (Selections 3, 4, 7, 8, and 9) Clearing a Report Page 5.3 SYSTEM PERFORMANCE REPORT . Page Call Summary Callers Initial Action . Subsequent Actions Progress of Calls to Extensions Message Summary . Messages Created Messages Currently Stored Disk Usage Digital Network Performance Report . Message Statistics Digital Networking Channel Usage LAN Connections LAN Availability 5.4 NETWORK TRAFFIC REPORT . To Location . Message Delivery Network Scheduled Names Directory . Network Access Totals Feature Use Totals Digital Network Traffic Report . Connections Message Delivery Network Scheduled Other Digital Network Information 5.5 USER MESSAGE STATISTICS . Messaging Statistics Current Messages Messages Left After Logon 5.6 USER CALLING STATISTICS . Call Processing Statistics Incoming Calls . Subsequent Calls 5.7 DISK USAGE REPORT Total System Message Storage Total of Minutes Storage Capacity Based on Message Type 5.8 PORT STATISTICS . Page Individual Port Statistics Port Group Statistics All Port Statistics . 5.9 MAILBOX USAGE 5.10 USER STATUS DETAIL . 5.11 INTEGRATION CALLING STATISTICS Incoming Calls Non-Integrated Fields Integrated Fields 5.12 SYSTEM PERFORMANCE BY COS Callers Initial Action . Subsequent Actions Page Page Page MAINTENANCE COMMANDS Page Page Page Page Page Page Page Page Page Page Page Page 6.1 COMMAND SUMMARY List Commands Page Page Clear Commands Test Commands Page System Service Mode Commands Courtesy Down and Courtesy Up Shutdown and Startup . . Page Miscellaneous Commands Page Page Page Page Page Page Page . 6.2 DIAGNOSTICS . Mailbox Configuration Status . Message Status Page Network Diagnostics Network Mailbox Status for Analog Networking Network Domain Status for Digital Networking LAN Status Status of FINDMBOX . Print LAN Status . Low-Level Echo Test (CMD PING) Page Port Configuration Status Port Mapping Status Floppy Disk Drive Diagnostics Hard Disk Drive Diagnostics (DEX) . Disk Information Status (L DMAP) . Line Interface Card Diagnostics Tone/DTMF/Beep Test Ring Detection/PBX Connection Test . Ring-Through Test Update Integration Port Status Table 6-2 Abbreviations for Channel/Port State (continued) Port State Abbreviation Alarm Test . Figure 6-1 Alarm Test Flow @ Acknowledged Stop call Logon for remote access System Forwarding System Initialization System Status List Features Page . 6.3 APPLICATION DELAYS How Tones Are Recognized . Figure 6-2 Sequence Used by the Octel 200/300 To Screen Calls Ringback Double Interrupted Ringback Slow Busy Fast Busy How To Modify ApplicationDelays Page . Modifiable Application-Delay Indexes Page Page . Page Page Page Using UPDATE to Modify Application Delays List Command Modify Command Page 6.4 MESSAGE BLOCK AND MESSAGE PURGE Marking a Message Unplayable Page MPURGE Command Usage MPURGE Command for All Mailboxes MPURGE Command for Message-by-Message Use . MBLOCK and MPURGE Considerations Page LOG COMMANDS Chapter Content Page LOG Commands Page 7.1 LOG COMMAND Log Options PR Option: Print Log Files . BE Option: Set Begin Time of Log Files MF Option: Modify Filters PF Option: Display Filters ST Option: Print Status of Log Files 7.2 CALL PROCESSING TRACE (CPT) Using the CPT Log Printing the CPT Log Page Using the List Trace Command Activity Options Time . Option 1: All Activities Option 2: Mailbox Activity Option 3: Port Activity Option 4: Location Activity Option 5: Message Activity Option 6: Integration Activity Option 7: Aplink Activity Using the LOG PR CPT Command Filters Examples Using LOG PR CPT Mailbox Activities Port Activities Location Activity Message Activity Integration Activity Examples Using LOG PR CPT for Untraced Activities LOG for Digital Networking (LAN) Page LOG for Protocol 5 (OctelNet) Client Server Protocol Trace Examples Other LOG Examples . Displaying Types of Events and Supplemental (AUX) Activities 7.3 CALL DETAIL RECORD LOG Table 7-2 Transaction Type Descriptions Table 7-3 Descriptions of the CDR Status That Can Be Logged Page . Configuring the CDR Log Modifying CDR for Transaction and Status . Page Displaying CDR Type and Status Configuration Displaying Call Detail Records Setting Display Specifications Specifying Time . Managing the Log File Specifying the Display Display Filters Multiple Display Filters . Table 7-4 Information Logged by Transaction Type Transaction T pe Field Type CDR Size by Transaction Type Examples of Various CDR Log Screens Page Page 7.4 NAMESEND ACTIVITY TRACE LOG . Page Table 7-7 Event and Aux Activities in Namesend Activity Log TYPE EVENT DESCRIPTION AUX DESCRIPTION 7.5 MOVES, ADDS, AND CHANGES LOG Types of Configuration Table Entries Logged SYSTEM PARAMETER Table . CLASS OF SERVICE SCHEDULE Table NAMES Table CUSTOM PROMPT Table INFORMATION Table USER Table . CSTATTable SLOTS Table NUMBERING PLAN Table System Distribution Lists Extended Mailbox Using the LOG PR MAC command Page 7.6 SERVER ACTIVITY TRACE LOG Page Page Page Page Page Page Page Page APPENDIX A CALL-PROCESSING TRACE ACTIVITIES Page Page Page Page Page Page . Page Page Page Page Page Page SYSTEM ERRORS AND TRAFFIC PEGS Page Page Page 8.1 BOOT ROM DIAGNOSTICS Page Boot Rom Diagnostic Errors Page 8.2 HARDWARE ERRORS . . Alarm Outcall Scheduling Alarm Relays Hardware Error Types Page Page Page Page Page Page Page Page Page Table 8-2 Hardware Error Types and Remedies (continued) Error Type:Name PriorityRemedySource 34.Power-ON Diagnostic Error Selftest for line cards. Replace LIC as indicated by slot number. 2 Page Page Page Page Page Page Page Error detected in the configuration tables Note 1: Page Page Page Page Page Page Page Page Page Page Page Page Page Page 8.3 TRAFFIC PEG COUNT TABLE . Traffic Pegs Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page 8-60 Installationand Maintenance Volume Octel 200/300 S.4.1 PB6001901 J J J J Figure 8-1 Traffic Peg Count Table J= Not Used System Errors and Traffic Pegs 8-61 Octel 200/300 S.4.1PB6001901 JJJJJ JJJJJJJ Figure 8-1 Traffic Peg Count Table J= Not Used Page Page HARDWARE REPLACEMENT 9.1 HARDWARE MAINTENANCE AND DIAGRAMS Octel 200/300 Preventive Maintenance Air Filter Fans Power Supply Output Octel 200 Diagrams Page Page ff Page Octel 300 Diagrams Page Page Page 9.2 HARDWARE REPLACEMENT GUIDELINES . Printed Circuit Assembly (PCA) Replacement Replacing a PCA . Line Interface Card (LIC) Replacement . Removing LICs . Installing LICs Integration Card Replacement . Removing Integration Cards . Installing Integration Cards Local Area Network (LAN) Card Replacement Removing a LAN Card . Installing a LAN Card Page DTIC Replacement Installing a DTIC Card for a New Installation Page . Replacing a DTIC Card in an Existing Installation . Installing a New DTIC Card in an Existing Installation Fax Application Processor Replacement Removing Fax Application Processors . Installing Fax Application Processors Hard Disk Drive Replacement . Removing the Hard Disk Drive . Installing the Hard Disk Drive Assembly . Floppy Disk Drive Replacement Removing the Octel 300 Floppy Disk Drive . Installing Octel 300 Floppy Disk Drive Power Supply Unit Replacement Warning! . 110240 VAC, 50/60HZ System Grounding required, see Installation Requirements Octel 200 Power Supply Unit . Octel 300 Power Supply Unit . Page Page Page + Replacing a PSU with the Same Type of PSU . Page Replacing a PSU with a Different Type of PSU Page . Page Page Page AC-to-DC Power Supply Conversion Removing the Octel 200 AC Subassemblies Page Installing DC Subassemblies in the Octel 200 Page Removing the Octel 300 AC Subassemblies Installing the Octel 300 DC Subassemblies Field Wiring to DC Power Source Octel 200 Fan Panel Assembly Removing the Octel 200 Fan Panel A cabinet over-temperature condition may result if this rule is not followed. Installing the Octel 200 Fan Panel Octel 300 Fan Tray Replacement . Installing the Octel 300 Fan Tray OCTEL 200/300 Air Filter Cleaning . Removing the Air Filter Installing the Air Filter Motherboard Assembly Replacement . Octel 200 Motherboard Assembly Removing the Octel 200 Motherboard Assembly . Installing the Octel 200 Motherboard Assembly Octel 300 Motherboard Assembly Removing the Octel 300 Motherboard Assembly . Installing the Octel 300 Motherboard Assembly Page Octel 300 Disk Drive Backplane Replacement . Removing the Octel 300 Disk Drive Backplane Installing the Octel 300 Disk Drive Backplane Octel 300 Load Resistor Assembly Replacement Removing the Octel 300 Load Resistor Assembly Installing the Octel 300 Load Resistor Assembly Option Control Chip Replacement Removing the OCC Installing the OCC DIGITAL TRUNK INTERFACE CARD (DTIC) Figure Page 10.1 DIGITAL TRUNK INTERFACE CARD (DTIC) OVERVIEW DTIC Hardware Page 10.2 HOW TO CONFIGURE THE DTIC System Parameters Class of Service SLOTS Table Configuring Slots for the DTIC Page . Adding or Modifying a DTIC Card . higher than Maintenance level. Modifying a DTIC card in the SLOTS Table is similar to adding a DTIC. 10.3 TROUBLESHOOTING AND MAINTENANCE Diagnostics . DTIC Not Up Page . Page . The ST TR command shows the status of the trunk. This example shows normal trunk status. Page Solutions for Trunk Problems Call into System, Phone Rings but Is Never Answered System Answers but Voice Quality Is Poor System Answers but Pops or Buzzes Modem Connection Has Garbage Characters Ports on the DTIC Configured for Ringing but Do Not Answer Calls DTIC Still Does Not Operate Correctly Page LAN CARD Page LAN Card Page 11.1 OVERVIEW 11.2 LAN INSTALLATION AND CONFIGURATION . SLOTS Table LOCATION Table System Parameters . LAN Card Installation Page 11.3 TESTING THE LAN LAN Testing CMD PING LANSTATCommand Page Traffic Pegs 11.4 TAKING THE LAN OUT OF SERVICE . When To Use Courtesy Up or Down Courtesy Down Courtesy Up Courtesy Up or Down Errors Effect of Pressing the Escape Key Page APPENDIX A INTERNET ADDRESSING Special (Reserved) IP Addresses Subnet Addressing Implementation of Subnets with Masks Configuration Implications Page Page APPENDIX B SIMPLE NETWORK MANAGEMENT PROTOCOL (SNMP) 11B.1 UNDERSTANDING SIMPLE NETWORK MANAGEMENT PROTOCOL (SNMP) . 11B.2 BASIC MIB INTERNET MIB-II . 11B.3 PRIVATE MIB Introduction . CONFIG LOCTABLE DNETSTAT HWERRTABLE SNMP Query Tracing SNMP Private MIB Information Refresh 11B.4 USING SNMP TRAPS . Conditions for SNMP Trap Notification . Configuring SNMP Page Example of an SNMP Trap Report Following is an example of an SNMP trap report generated on a system error alarm: Report: Save... SNMP Trap CP TraceExample Hardware Error Table Entries for an SNMP Trap Testing SNMP Trap Functionality TEST SNMP Operation TEST SNMP Messages Page APPENDIX C OCTEL PRIVATE MIB 11C.1 SAMPLE INTERNET SES SION TO OBTAIN THE PRIVATE MIB . 11C.2 LISTING OF OCTEL PRIVATE MIB Page Page Page Page Page Page Page Page Page Page Page Page PROCEDURES Page Procedures Page 12.1 ELECTRONIC FEATURE DELIVERY . 12.2 FLOPPY DISK BACKUP PROCEDURES . Page 4. :DISK #1Enter 5. :DISK #2 Enter Backing Up All Names 5. :ALLNAMES Enter Backing Up Local Names 6. :LOCALNAMES1Enter Backing Up Network Names Page Backing Up Greetings by COS The following menu is displayed: 5. :20 Enter 6. :NEnter Backing Up a Single Greeting 5. :N Enter Backing Up a Scripted or Sequential Mailbox 5. :Y Enter 6. :SCRIPTS Enter Backing Up All Personal Distribution List Names 5. :ALL PDL Enter Backing Up Language Prompts Page 12.3 FLOPPY DISK RESTORE PROCEDURES . Page Page Restoring All Names 4. :3 Enter Restoring Local Names Page Restoring a Name to a Different Mailbox Page Restoring Network Names Page Restoring a Single Greeting Restoring a Greeting to a Different Mailbox Restoring a Scripted or Sequential Mailbox Restoring All Personal Distribution List Names Restoring Language Prompts . Page 12.4 FLOPPY DIRECTORY 12.5 ERRORS 12.6 HARD DISK PROCEDURES Preparation . Procedures Commands . DSKTST Octel 200 DISKO . Hard Disk Add At this point the Octel 200/300 has completely booted from floppy disk. Page . Hard Disk Copy Page . Hard Disk Remove Page Page Page Hard Disk Replace . Page The following menu is presented: The following is presented: 13. 3 REPLACE A DISK. Choose the Correct Disk Option 12. @DISKO Enter Page Hard Disk Restore Page Page Page Page Page Page . Page Page 12.7 ADDING LANGUAGES . Upgrade Languages . Page The following menu is presented: After several seconds, the Octel 200/300 displays Choose the Correct Disk Option 8. @DISKO Enter 9. Choose option 5 UPGRADE LANGUAGES . Adding Language Prompts . Spaces Symbols Numbers A B C Page Page D Page E F G H I L Page M Page N Page O P Q R Page Page S T Page U V W