Avaya Octel 200, Octel 300 - page 158

4−32 Installationand Maintenance Volume
Octel 200/300 S.4.1 PB60019−01
Verifythat the Octel 200/300 correctly handles a ring-no-answer (RNA) call.
1. From telephone A, call the extension associated with port 1.
2. Did the Octel 200/300 answer with the correct company greeting (a custom greeting or the generic
greeting)?
YES 'Continue.
NO 'Determine the cause and correct the problem before continuing.
3. Enter the extension number for telephone C.
4. Did the Octel 200/300 respond with the prompt: “Thank you, just a moment . . .” (Primary Answer
Mode example)?
YES 'Continue.
NO 'Determine the cause and correct the problem before continuing.
5. After a predetermined interval (defined by the entry in the INFORMATIONTable for ringbacks
before no answer), does the message server reconnect and speak the prompt “Extension XXX doesn’t
answer.Please leave a message at the tone, or enter another extension number, or presszero for
assistance”?
.If the mailbox has not been entered in the USER Table, the Octel 200/300 does not offer to
take a message.
YES 'Press 9 9 ,then hang up.
NO 'Determine the cause and correct the problem before continuing.
6. Repeat the test for each Octel 200/300 port.
Test for Calls to a Busy Extension
Verifythat the Octel 200/300 properly handles a call directed to a busy extension.
1. From telephone A, call the extension associated with port 1.
2. Did the Octel 200/300 answer with the correct company greeting?
YES 'Continue.
NO 'Determine the cause and correct the problem before continuing.
3. Make sure that telephone C is busy by taking it off-hook. Enter the extension number for telephone C.
4. Did the Octel 200/300 respond with the prompt “Thank you, just a moment . . .” (primary answer
mode example)?
YES 'Continue.
NO 'Determine the cause and correct the problem before continuing.
5. After a short interval, does the message server reconnect and speak the prompt “Extension XXX is
busy. Please leave a message at the tone, or enter another extension number, or presszero for
assistance”?
YES 'Press 9 9 ,then hang up.
NO 'Determine the cause and correct the problem before continuing.
6. Repeat the test for each Octel 200/300 port.