Main
Installation and Maintenance
IV
S
S S S
S S S S S
S
S S S
COMPLIANCE STATEMENTS
FCC PART 68 NOTICE TO USERS
TELEPHONE CONSUMER PROTECTION ACT OF 1991
ADJUNCTS KX and PX DEVICES
WARNING FCC PART 15 COMPLIANCE
UNITED KINGDOM REQUIREMENTS AND INSTRUCTIONS FOR USE
Introduction
Ringer Equivalence
Functions
Pay Phones
Keys
Outcall Configuration Requirements
System Parameters
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INFORMATION TableIndices
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CANADIAN USER INFORMATION
Industry Canada Certification No. 883-4105A
NOTICE
CAUTION
CANADIAN EMC STATEMENT
Industrie Canada:
Chapter 1 INSTALL
Chapter 5 Reports
Chapter 7 LOG Commands
Chapter 9 Hardware Replacement
Chapter 10 Digital Trunk Interface Card (DTIC)
Chapter 11 LAN Card
Chapter 12 Procedures
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Table of Contents Figures
Chapter 1 INSTALL
Table of Contents Figures
Chapter 9 Hardware Replacement
Chapter 10 Digital Trunk Interface Card (DTIC)
Table of Contents Tables
Chapter 7 LOG Commands
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INTRODUCTION
Do I really have to read all this? or Whats this manual all about, and how do I use it?
Welcome to the Octel 200/300 Manual
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Description of I&M Manual
Conventions Used in the Manual
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The I&M Manuals Volumes and Chapters
Volume 4 Installation and Maintenance Volume 5 Integration Volume 6 Networking
Chapters to Read by Job Function
Chapter Description
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System Administrators Manual
INSTALL
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INSTALL Program
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1.1 UNDERSTANDING THE INSTALL PROGRAM
NETWORK ROUTES
4.
USER
Figure 1-1 Order of Questions and Associated Tables in the INSTALL Program
INSTALL Questions
NETWORK LOCATION
7.
8. 9.
MAILBOX
10.
SCHEDULE TABLE Time period 1...8 plus Default Days/Start Time/Stop Time
1.2 USING INSTALL
Entering the INSTALL Program
Exiting the INSTALL Program
Modifying Tables While Using INSTALL
+ Auto-Increment, USER Table Input Aid
Adding Mailboxes in Ranges, USER Table Input Aid
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1.3 ANSWERING QUESTIONS IN INSTALL
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7. LISTS Question 7 is used to create System Distribution Lists.
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1.4 ANSWERING QUESTIONS ABOUT OTHER TELEPHONE SYSTEMS
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1.5 EXITING BEFORE THE INSTALL IS COMPLETE
Restarting INSTALL
Exiting and Continuing
Reinstalling an Installed Octel 200/300
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Answering Y To Preload All Tables
Answering N To Preload All Tables
The installation continues with the regular installation questions until it reaches 2. USER.
The following questions appear the same as in a regular installation.
Continue with the questions as shown in INSTALL,until this message appears:
HARDWARE
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2.1 HARDWARE
Octel 200/300 Cabinets
Octel 200/300 Controllers
Octel 200/300 Connectors
System Terminal Ports
System Alarm Port
I/O Panel
RS-232C Connectors
Octel 200 Cabinet
Octel 200 Shelves
Other Octel 200 Components
Octel 300 Cabinet
Power
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Octel 300 Shelves
Other Octel 300 Components
Octel 200/300 Subsystems
Line Interface Cards
Telemarketing Line Card (TLC)
Direct Access Card (DAC)
EntryWorks ACP Card
Fax Application Processor
LAN Card
Integration Cards
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AT&T (ATTIC),ROLM (RIC), Northern Telecom SL-1 (SLIC)
PIC integration cards with COD ports
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Mitel Integration Card (MIC)
Serial Integration Card for the Meridian 1 (SIC8)
Voice Control Unit (VCU)
Central Processing Unit (CPU)
CPU Serial I/O Ports
Other CPU Components
Power Supply Unit (PSU)
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PSU Identification
PSU Voltages
Voltage
Function
Power Fail
Octel 200 Power Supply
Octel 300 Power Supply
Differences between earlier and current Octel 300 PSUs
Octel 200/300 Motherboards
External Connections
System/Voice SCSI Bus and Works SCSI Bus
SCSI ID Field
Motherboard Interconnections
Option Control Chip (OCC)
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Floppy Disk Drive
Hard Disk Drives
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Disk Redundancy
Works for Serenade Hard Disk
Subsystem Configurations
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Octel 200 Figures
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Octel 300 Figures
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PREPARING THE PHONE SYSTEM
Table
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3.1 HOW THE OCTEL 200/300 WORKS WITH THE PHONE SYSTEM
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Interfaced Installations
Integrated Installations
In-band Integration
RS-232C Integrations
Octel 200/300 Proprietary Card Integrations
Answering Incoming Calls
Acting as a Message Center
3.2 DETERMINING NECESSARY CHANGES
3.3 CHANGES TO CENTRAL OFFICE TRUNKING
Additional Trunking
Ordering PE Trunking Changes
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3.4 PHONE SYSTEM CONFIGURATION
Port Extensions
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Called Extensions
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Trunks
Trunk Redirection
Ordering Phone System Changes
Figure 3-6 ServiceProvider Letter
and forward calls.
extensions.
3.5 IMPLEMENTING THE OCTEL 200/300 ON PBXS WITHOUT DIL FEATURE
PBX
Upgrade the PBX to a Feature Package Offering the DIL Feature
Use DID Numbers
Place the Console in Night Mode
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4.1 RECEIVING THE EQUIPMENT
Inspecting for Shipping Damage
Unpacking the Cabinet
Reshipping
Moving the Equipment On-Site
4.2 INSTALLATION REQUIREMENTS
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Site Requirements
Power Requirements
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Figure 4-1 Octel 200 Floor Plan for Domestic Installation in the US, Canada and Mexico
Figure 4-2 Octel 300 Floor Plan for Domestic Installation for the US, Canada, and Mexico
SIDE VIEW
TOP VIEW
Warning!
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Isolation Transformer
Uninterruptible Power Supply
Installing the Octel 200/300 With 48-Vdc Power Supply Unit
List of Materials
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Installation Procedure
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Distributor-Supplied Equipment
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4.3 TERMINAL COMMUNICATIONS
Terminal Installation
Cable Connections Between the RS-232C Terminal and the
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Connecting the Local Terminal/Settingthe Baud Rate
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Connections Between an External Modem and the Octel 200/300
Connecting to the Internal Modem
Connecting to a Remote Message Server Using Telnet
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Configuration
Log On
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4.4 OCTEL 200/300 HARDWARE INSTALLATION
Starting Up the Message Server
Powering Up
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Measuring DC Voltages
Reset after Power Up
4.5 OCTEL 200/300 SOFTWARE INSTALLATION
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Building the Message Server Database
Using INSTALL Entering the Configuration Database
Using UPDATE
Verifying the Configuration Database
Modifying the Configuration Database
4.6 CONNECTING THE PHONE SYSTEM TO THE OCTEL 200/300
Connection Overview
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Verifying the Equipment
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Connector Blocks
Wiring
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4.7 OCTEL 200/300 TESTING
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4.8 TRACKING THE INSTALLATION
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4.9 PIN ASSIGNMENTS FOR MESSAGE SERVER CARDS AND PORTS
.........................
Four-Port Line-Interface Card, ROLM Integration Card, and Mitel Integration Card
Eight-Port Line-Interface Card and Telemarketing Line Card
16-Port Line-Interface Card (DLC16) and the PBX Integration Cards for Northern Telecom (NPIC)
12-Port International Line-Interface Card
DTIC Pin Assignment
Northern Telecom SL-1 Integration Card
AT&T Integration Card (ATTIC)
Serial Integration Card for the Meridian 1 (SIC8)
APIC Integration Card
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SIC8 I/O Panel Pinouts
Direct-Access Card (DAC)
Direct-Access Card I/O Panel DP EXT Connector
Direct-Access Card I/O Panel Power Connector
External Alarm Port
SSSSSS
SSS
4.10 OCTEL 300 RACK MOUNT INSTALLATION
OCTEL 300
Preinstallation
Installation
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Removal
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REPORTS
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Reports
5.1 OVERVIEW
5.2 LISTING AND CLEARING REPORTS
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Listing a Report
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Listing User Statistics (Selections 3, 4, 7, 8, and 9)
Clearing a Report
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5.3 SYSTEM PERFORMANCE REPORT
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Call Summary
Callers Initial Action
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Subsequent Actions
Progress of Calls to Extensions
Message Summary
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Messages Created
Messages Currently Stored
Disk Usage
Digital Network Performance Report
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Message Statistics
Digital Networking Channel Usage
LAN Connections
LAN Availability
5.4 NETWORK TRAFFIC REPORT
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To Location
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Message Delivery
Network Scheduled
Names Directory
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Network Access Totals
Feature Use Totals
Digital Network Traffic Report
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Connections
Message Delivery
Network Scheduled
Other Digital Network Information
5.5 USER MESSAGE STATISTICS
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Messaging Statistics
Current Messages
Messages Left After
Logon
5.6 USER CALLING STATISTICS
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Call Processing Statistics
Incoming Calls
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Subsequent Calls
5.7 DISK USAGE REPORT
Total System Message Storage
Total of Minutes
Storage Capacity Based on Message Type
5.8 PORT STATISTICS
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Individual Port Statistics
Port Group Statistics
All Port Statistics
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5.9 MAILBOX USAGE
5.10 USER STATUS DETAIL
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5.11 INTEGRATION CALLING STATISTICS
Incoming Calls
Non-Integrated Fields
Integrated Fields
5.12 SYSTEM PERFORMANCE BY COS
Callers Initial Action
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Subsequent Actions
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MAINTENANCE COMMANDS
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6.1 COMMAND SUMMARY
List Commands
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Clear Commands
Test Commands
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System Service Mode Commands
Courtesy Down and Courtesy Up
Shutdown and Startup
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Miscellaneous Commands
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6.2 DIAGNOSTICS
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Mailbox Configuration Status
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Message Status
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Network Diagnostics
Network Mailbox Status for Analog Networking
Network Domain Status for Digital Networking
LAN Status
Status of FINDMBOX
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Print LAN Status
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Low-Level Echo Test (CMD PING)
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Port Configuration Status
Port Mapping Status
Floppy Disk Drive Diagnostics
Hard Disk Drive Diagnostics (DEX)
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Disk Information Status (L DMAP)
. Line Interface Card Diagnostics
Tone/DTMF/Beep Test
Ring Detection/PBX Connection Test
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Ring-Through Test
Update Integration
Port Status
Table 6-2 Abbreviations for Channel/Port State (continued) Port State Abbreviation
Alarm Test
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Figure 6-1 Alarm Test Flow
@
Acknowledged Stop call
Logon for remote access
System Forwarding
System Initialization
System Status
List Features
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6.3 APPLICATION DELAYS
How Tones Are Recognized
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Figure 6-2 Sequence Used by the Octel 200/300 To Screen Calls
Ringback
Double Interrupted Ringback
Slow Busy
Fast Busy
How To Modify ApplicationDelays
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Modifiable Application-Delay Indexes
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Using UPDATE to Modify Application Delays
List Command
Modify Command
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6.4 MESSAGE BLOCK AND MESSAGE PURGE
Marking a Message Unplayable
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MPURGE Command Usage
MPURGE Command for All Mailboxes
MPURGE Command for Message-by-Message Use
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MBLOCK and MPURGE Considerations
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LOG COMMANDS
Chapter Content
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LOG Commands
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7.1 LOG COMMAND
Log Options
PR Option: Print Log Files
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BE Option: Set Begin Time of Log Files
MF Option: Modify Filters
PF Option: Display Filters
ST Option: Print Status of Log Files
7.2 CALL PROCESSING TRACE (CPT)
Using the CPT Log
Printing the CPT Log
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Using the List Trace Command
Activity Options
Time
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Option 1: All Activities
Option 2: Mailbox Activity
Option 3: Port Activity
Option 4: Location Activity
Option 5: Message Activity
Option 6: Integration Activity
Option 7: Aplink Activity
Using the LOG PR CPT Command
Filters
Examples Using LOG PR CPT
Mailbox Activities
Port Activities
Location Activity
Message Activity
Integration Activity
Examples Using LOG PR CPT for Untraced Activities
LOG for Digital Networking (LAN)
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LOG for Protocol 5 (OctelNet)
Client Server Protocol Trace Examples
Other LOG Examples
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Displaying Types of Events and Supplemental (AUX) Activities
7.3 CALL DETAIL RECORD LOG
Table 7-2 Transaction Type Descriptions
Table 7-3 Descriptions of the CDR Status That Can Be Logged
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Configuring the CDR Log
Modifying CDR for Transaction and Status
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Displaying CDR Type and Status Configuration
Displaying Call Detail Records
Setting Display Specifications
Specifying Time
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Managing the Log File
Specifying the Display
Display Filters
Multiple Display Filters
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Table 7-4 Information Logged by Transaction Type Transaction
T
pe
Field Type
CDR Size by Transaction Type
Examples of Various CDR Log Screens
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7.4 NAMESEND ACTIVITY TRACE LOG
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Table 7-7 Event and Aux Activities in Namesend Activity Log TYPE EVENT DESCRIPTION AUX DESCRIPTION
7.5 MOVES, ADDS, AND CHANGES LOG
Types of Configuration Table Entries Logged
SYSTEM PARAMETER Table
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CLASS OF SERVICE
SCHEDULE Table
NAMES Table
CUSTOM PROMPT Table
INFORMATION Table
USER Table
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CSTATTable
SLOTS Table
NUMBERING PLAN Table
System Distribution Lists
Extended Mailbox
Using the LOG PR MAC command
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7.6 SERVER ACTIVITY TRACE LOG
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APPENDIX A CALL-PROCESSING TRACE ACTIVITIES
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SYSTEM ERRORS AND TRAFFIC PEGS
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8.1 BOOT ROM DIAGNOSTICS
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Boot Rom Diagnostic Errors
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8.2 HARDWARE ERRORS
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. Alarm Outcall Scheduling
Alarm Relays
Hardware Error Types
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Table 8-2 Hardware Error Types and Remedies (continued) Error Type:Name PriorityRemedySource
34.Power-ON Diagnostic Error
Selftest for line cards. Replace LIC as indicated by slot number. 2
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Error detected in the configuration tables
Note 1:
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8.3 TRAFFIC PEG COUNT TABLE
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Traffic Pegs
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8-60 Installationand Maintenance Volume
Octel 200/300 S.4.1 PB6001901
J J J J
Figure 8-1 Traffic Peg Count Table J= Not Used
System Errors and Traffic Pegs 8-61
Octel 200/300 S.4.1PB6001901
JJJJJ
JJJJJJJ Figure 8-1 Traffic Peg Count Table J= Not Used
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HARDWARE REPLACEMENT
9.1 HARDWARE MAINTENANCE AND DIAGRAMS
Octel 200/300 Preventive Maintenance
Air Filter
Fans
Power Supply Output
Octel 200 Diagrams
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Octel 300 Diagrams
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9.2 HARDWARE REPLACEMENT GUIDELINES
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Printed Circuit Assembly (PCA) Replacement
Replacing a PCA
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Line Interface Card (LIC) Replacement
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Removing LICs
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Installing LICs
Integration Card Replacement
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Removing Integration Cards
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Installing Integration Cards
Local Area Network (LAN) Card Replacement
Removing a LAN Card
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Installing a LAN Card
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DTIC Replacement
Installing a DTIC Card for a New Installation
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Replacing a DTIC Card in an Existing Installation
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Installing a New DTIC Card in an Existing Installation
Fax Application Processor Replacement
Removing Fax Application Processors
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Installing Fax Application Processors
Hard Disk Drive Replacement
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Removing the Hard Disk Drive
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Installing the Hard Disk Drive Assembly
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Floppy Disk Drive Replacement
Removing the Octel 300 Floppy Disk Drive
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Installing Octel 300 Floppy Disk Drive
Power Supply Unit Replacement
Warning!
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110240 VAC, 50/60HZ System Grounding required, see Installation Requirements
Octel 200 Power Supply Unit
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Octel 300 Power Supply Unit
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Replacing a PSU with the Same Type of PSU
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Replacing a PSU with a Different Type of PSU
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AC-to-DC Power Supply Conversion
Removing the Octel 200 AC Subassemblies
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Installing DC Subassemblies in the Octel 200
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Removing the Octel 300 AC Subassemblies
Installing the Octel 300 DC Subassemblies
Field Wiring to DC Power Source
Octel 200 Fan Panel Assembly
Removing the Octel 200 Fan Panel
A cabinet over-temperature condition may result if this rule is not followed.
Installing the Octel 200 Fan Panel
Octel 300 Fan Tray Replacement
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Installing the Octel 300 Fan Tray
OCTEL 200/300 Air Filter Cleaning
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Removing the Air Filter
Installing the Air Filter
Motherboard Assembly Replacement
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Octel 200 Motherboard Assembly
Removing the Octel 200 Motherboard Assembly
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Installing the Octel 200 Motherboard Assembly
Octel 300 Motherboard Assembly
Removing the Octel 300 Motherboard Assembly
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Installing the Octel 300 Motherboard Assembly
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Octel 300 Disk Drive Backplane Replacement
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Removing the Octel 300 Disk Drive Backplane
Installing the Octel 300 Disk Drive Backplane
Octel 300 Load Resistor Assembly Replacement
Removing the Octel 300 Load Resistor Assembly
Installing the Octel 300 Load Resistor Assembly
Option Control Chip Replacement
Removing the OCC
Installing the OCC
DIGITAL TRUNK INTERFACE CARD (DTIC)
Figure
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10.1 DIGITAL TRUNK INTERFACE CARD (DTIC) OVERVIEW
DTIC Hardware
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10.2 HOW TO CONFIGURE THE DTIC
System Parameters
Class of Service
SLOTS Table
Configuring Slots for the DTIC
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Adding or Modifying a DTIC Card
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higher than Maintenance level.
Modifying a DTIC card in the SLOTS Table is similar to adding a DTIC.
10.3 TROUBLESHOOTING AND MAINTENANCE
Diagnostics
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DTIC Not Up
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The ST TR command shows the status of the trunk. This example shows normal trunk status.
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Solutions for Trunk Problems
Call into System, Phone Rings but Is Never Answered
System Answers but Voice Quality Is Poor
System Answers but Pops or Buzzes
Modem Connection Has Garbage Characters
Ports on the DTIC Configured for Ringing but Do Not Answer Calls
DTIC Still Does Not Operate Correctly
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LAN CARD
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LAN Card
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11.1 OVERVIEW
11.2 LAN INSTALLATION AND CONFIGURATION
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SLOTS Table
LOCATION Table
System Parameters
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LAN Card Installation
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11.3 TESTING THE LAN
LAN Testing
CMD PING
LANSTATCommand
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Traffic Pegs
11.4 TAKING THE LAN OUT OF SERVICE
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When To Use Courtesy Up or Down
Courtesy Down
Courtesy Up
Courtesy Up or Down Errors
Effect of Pressing the Escape Key
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APPENDIX A INTERNET ADDRESSING
Special (Reserved) IP Addresses
Subnet Addressing
Implementation of Subnets with Masks
Configuration Implications
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APPENDIX B SIMPLE NETWORK MANAGEMENT PROTOCOL (SNMP)
11B.1 UNDERSTANDING SIMPLE NETWORK MANAGEMENT PROTOCOL (SNMP)
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11B.2 BASIC MIB INTERNET MIB-II
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11B.3 PRIVATE MIB Introduction
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CONFIG
LOCTABLE
DNETSTAT
HWERRTABLE
SNMP Query Tracing
SNMP Private MIB Information Refresh
11B.4 USING SNMP TRAPS
. Conditions for SNMP Trap Notification
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Configuring SNMP
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Example of an SNMP Trap Report
Following is an example of an SNMP trap report generated on a system error alarm:
Report:
Save...
SNMP Trap CP TraceExample
Hardware Error Table Entries for an SNMP Trap
Testing SNMP Trap Functionality
TEST SNMP Operation
TEST SNMP Messages
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APPENDIX C OCTEL PRIVATE MIB
11C.1 SAMPLE INTERNET SES SION TO OBTAIN THE PRIVATE MIB
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11C.2 LISTING OF OCTEL PRIVATE MIB
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PROCEDURES
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Procedures
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12.1 ELECTRONIC FEATURE DELIVERY
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12.2 FLOPPY DISK BACKUP PROCEDURES
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4. :DISK #1Enter
5. :DISK #2 Enter
Backing Up All Names
5. :ALLNAMES Enter
Backing Up Local Names
6. :LOCALNAMES1Enter
Backing Up Network Names
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Backing Up Greetings by COS
The following menu is displayed:
5. :20 Enter
6. :NEnter
Backing Up a Single Greeting
5. :N Enter
Backing Up a Scripted or Sequential Mailbox
5. :Y Enter
6. :SCRIPTS Enter
Backing Up All Personal Distribution List Names
5. :ALL PDL Enter
Backing Up Language Prompts
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12.3 FLOPPY DISK RESTORE PROCEDURES
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Restoring All Names
4. :3 Enter
Restoring Local Names
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Restoring a Name to a Different Mailbox
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Restoring Network Names
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Restoring a Single Greeting
Restoring a Greeting to a Different Mailbox
Restoring a Scripted or Sequential Mailbox
Restoring All Personal Distribution List Names
Restoring Language Prompts
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12.4 FLOPPY DIRECTORY
12.5 ERRORS
12.6 HARD DISK PROCEDURES
Preparation
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Procedures
Commands
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DSKTST
Octel 200
DISKO
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Hard Disk Add
At this point the Octel 200/300 has completely booted from floppy disk.
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Hard Disk Copy
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Hard Disk Remove
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Hard Disk Replace
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The following menu is presented:
The following is presented:
13. 3 REPLACE A DISK.
Choose the Correct Disk Option 12. @DISKO Enter
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Hard Disk Restore
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12.7 ADDING LANGUAGES
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Upgrade Languages
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The following menu is presented:
After several seconds, the Octel 200/300 displays
Choose the Correct Disk Option 8. @DISKO Enter
9. Choose option 5 UPGRADE LANGUAGES
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Adding Language Prompts
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Spaces
Symbols
Numbers
A
B
C
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D
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F
G
H
I
L
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O
P
Q
R
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U
V
W