5-10 Installationand Maintenance Volume
Octel 200/300 S.4.1 PB60019−01
Subsequent Actions
After completing the initial action, (i.e., caller left a message at the tone), another action is taken.
Subsequent actions are described below.
This category can include
-Number of times callers dialed a defined first digit from 0 to 8 (0
applies for systems configured with mailboxes that start with 0XX).
-Number of times callers went to Next Mailbox.
-Number of times callers dialed an extension or digit to stay in queue.
-Number of times a direct internal caller dialed an extension or digit.
This category can include
-Number of times callers were transferred to attendant or intercept
position after dialing too many invalid extensions.
-Number of callers that remain on the line for assistance, whether or
not a message was left, when System Parameter 77 — PBX
PROVIDES MOMENTARYDISCONNECT, is set to YES.
-Calls intercepted by DID or E&M Interface Modules that defaulted to
assistance, whether or not a message was left.
-Number of live calls across a Protocol 1 or 3 network connection that
were sent to assistance.
-Autotransfer to personal assistance.
Number of times callers pressed 0and were transferred to
attendant/intercept position or Personal Assistant.
Number of times callers left message after busy/no answer/greeting.
Number of times callers pressed #to enter a mailbox (includes successful
and unsuccessful logons).
With Adaptive Integration, the number of times a direct internal caller
pressed #to logon.
Number of times callers pressed *to make a Quick Message.
Number of times callers transferred out using a Protocol 1 or 3 network
connection that supports network call processing.
DIALED EXTENSION OR
DIGITS
(Peg 130)
SENT TO
ASSISTANCE
(Peg 139)
DIALED FOR
ASSISTANCE
(Peg 128)
0
LEFT A MESSAGE
ATTHE TONE
(Peg 141)
PRESSED
TO LOG ON
(Peg 132)
#
PRESSED TO MAKE A
QUICK MESSAGE
(Peg 134)
*
TRANSFERRED CALL TO
NETWORK
(Peg 137)