Boss Audio Systems GS-10 owner manual Driver is not installed correctly, 166

Troubleshooting

❏It has been found that in some cases, not all of the Windows 98 files required to support audio via USB are installed when a computer is shipped.

→Please contact the manufacturer of your computer.

❏Does your computer meet the USB specifications?

→If you are using a computer that does not fulfill the electrical requirements of the USB specifications, operation may be unstable. In this case, you may be able to solve the problem by connecting a USB hub.

❏Does “Unknown device” appear for “Other device” or “Universal serial bus controller”?

→Use the following procedure to delete “Other device” (Universal Serial Bus Controller) “Unknown device”, and then restart your computer.

1.In the Windows Control Panel, double-click System. The “System Properties” dialog box will appear.

2.Click the “Device Manager” tab.

3.Double-click “Other device” or “Universal Serial Bus Controller” to display a list of devices.

4.From the list, select the unknown device and click [Delete].

5.In the dialog box that asks you to confirm the deletion, click [OK].

6.Verify that “Other device” or “Unknown device” is not displayed in the list, and click [Close] to close the dialog box.

“Found unknown device” appears even though you installed the driver

❏If your computer or USB hub has two or more USB connectors, and you connect the GS-10 to a USB connector to which the GS-10 has never been connected before, the “Unknown device” dialog box may appear even on a computer onto which you have already installed the driver.

→Refer to “Installing & Setting Up the Driver (Windows)” (p. 126), and install the driver once again. This is not a malfunction.

Driver is not installed correctly

→As described in “Deleting the special driver” (p. 173), delete the USB audio device driver that is installed in your computer, and then install the GS-10 driver once again as described in “Installing & Setting Up the Driver (Windows)” (p. 126). Also check whether there is an “Unknown device” in “Other devices” or “Universal Serial Bus Controller.”

If you find one, delete it.

Can’t install/delete/use the driver in Windows XP/2000

❏Did you log on to Windows as a user with administrative privileges?

→In order to install/delete/re-install the driver in Windows XP/2000, you must be logged into Windows as a user with administrative privileges, such as Administrator. For details, please contact the system administrator for your computer system.

❏Did you make “Driver Signing Options”?

→In order to install/re-install the driver, you must make “Driver Signing Options.”

(Windows XP → p. 127, Windows 2000 → p. 131)

Windows XP/2000 displays a “Hardware Installation” or “Digital Signature Not Found” dialog box

❏Did you make “Driver Signing Options”?

→In order to install/re-install the driver, you must make the settings described in “Driver Signing Options.” (Windows XP → p. 127, Windows 2000 → p. 131)

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