Dell Mastering Smart Card Login and Troubleshooting with vmcli in iDRAC6

4Enter the user’s Active Directory password to authenticate the user and click OK.

You are logged into the iDRAC6 with your credentials as set in Active Directory.

NOTE: If the Smart Card user is present in Active Directory, an Active Directory password is required along with the SC PIN. In future releases, the Active Directory password may not be required.

Troubleshooting the Smart Card Logon in iDRAC6

Use the following tips to debug an inaccessible Smart Card:

ActiveX plug-in unable to detect the Smart Card reader

Ensure that the Smart Card is supported on the Microsoft Windows operating system. Windows supports a limited number of Smart Card cryptographic service providers (CSPs).

Tip: As a general check to see if the Smart Card CSPs are present on a particular client, insert the Smart Card in the reader at the Windows logon (Ctrl-Alt-Del) screen and check to see if Windows detects the Smart Card and displays the PIN dialog-box.

Incorrect Smart Card PIN

Check to see if the Smart Card has been locked out due to too many attempts with an incorrect PIN. In such cases, the issuer of the Smart Card in the organization will be able to help you get a new Smart Card.

Unable to Log into Local iDRAC6

If a local iDRAC6 user cannot log in, check if the username and the user certificates uploaded to the iDRAC6 have expired. The iDRAC6 trace logs may provide important log messages regarding the errors; although the error messages are sometimes intentionally ambiguous due to security concerns.

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Configuring iDRAC6 for Single Sign-On or Smart Card Login