General Error Scenarios, 220 | Dell IDRAC6 manual

General Error Scenarios

Table 9-8 lists general error scenarios, the reasons for those errors, and the iDRAC6 behavior.

Table 9-8. Error Scenarios

Error Scenarios	Reason	Behavior

Login failed	You have entered either	Same behavior when https://<IP>
	an invalid user name or	is specified and login fails.
	an incorrect password.

iDRAC6 Enterprise	The iDRAC6 Enterprise
Card not present	Card is not present. So
	the Virtual
	Console/Virtual Media
	feature is not available.

The iDRAC6 Virtual Console viewer is not launched. Redirects to the iDRAC6 GUI home page.

Insufficient Privileges You do not have Virtual Console and Virtual Media privileges.

The iDRAC6 Virtual Console viewer is not launched and you are redirected to the Console/Media configuration GUI page.

Virtual Console	Virtual Console is	The iDRAC6 Virtual Console
disabled	disabled on your system.	viewer is not launched and you are
		redirected to the Console/Media
		configuration GUI page.

Unknown URL	The URL you have	Page not Found (404) message is
parameters detected	entered contains	displayed.
	undefined parameters.

220

Using GUI Virtual Console

Image 220

Dell IDRAC6 manual General Error Scenarios, 220, Error Scenarios Reason Behavior

Contents

User Guide July Contents Accessing the Web Interface Installing the Software onUpdating the iDRAC6 Firmware Using Multiple Browser Tabs and Windows Connecting the DB-9 or Null Modem Configuring the Management StationViewing Internal Dual SD Module Cable for the Serial Console Frequently Asked Questions about 125 Using the Web Interface to Configure106 109 Using the Racadm Utility to Configure 139 Supported Active Directory Authentication 148143 Prerequisites for Enabling Microsoft Generic Ldap Directory Service 178 Frequently Asked Questions about168 177 Troubleshooting the Smart Card 191193 198 213 Launching Virtual Console and Virtual 219221 231 Creating a Bootable Image File 240 Using the Ipmi Remote Access 254Configuring Serial Over LAN Using 254 239 255 257259 264 Frequently Asked Questions 288 Power Inventory, Power Budgeting274 284 293 294295 298 Configuring Platform Events 316 Frequently Asked Question about 322325 326 Using the System Event Log SEL 330 Using the Diagnostics Console 337332 333 Using the Secure Shell SSH 353 341342 Removable Flash Media Probes 342 IDRAC6 Express Management Features IDRAC6 Overview IDRAC6 Overview IDRAC6 Feature List IDRAC6 Enterprise and vFlash MediaIDRAC6 Express Enterprise With vFlash Interface and Standards Support Connectivity Security and AuthenticationRemote Management and Remediation Monitoring Logging RAC Log Lifecycle Controller Unified Server Configurator SM-CLP IDRAC6 Overview Supported Remote Access Connections Supported Remote Access Connections FeaturesIDRAC6 Ports IDRAC6 Server Listening Ports Port Number Function Other Documents You May Need IDRAC6 Client Ports Port Number Function IDRAC6 Overview IDRAC6 Overview IDRAC6 Overview Getting Started With the iDRAC6 Getting Started With the iDRAC6 Installing the iDRAC6 Express/Enterprise Hardware Basic Installation of the iDRAC6Before You Begin Configuring Your System to Use an iDRAC6 Select Save Changes and Exit Installing iDRAC6 Software Software Installation and Configuration OverviewConfiguring iDRAC6 Installing the Software on the Managed System Installing the Software on the Management Station Installing Racadm Uninstalling Racadm Before You Begin Updating the iDRAC6 FirmwareDownloading the iDRAC6 Firmware Updating the iDRAC6 Firmware Using the Web-Based Interface Updating the iDRAC6 Firmware Using Racadm List of Trusted Domains Configuring a Supported Web BrowserClick Tools, and click Internet Options Windows Viewing Localized Versions of the Web-Based InterfaceLinux Updated entry Basic Installation of the iDRAC6 Configuring the iDRAC6 Using the Web Interface Accessing the Web Interface Logging Using Multiple Browser Tabs and Windows Logging Out Configuring the Network and Ipmi LAN Settings Configuring the iDRAC6 NICClick Remote Access→ Network/Security→ Network Network Settings Setting Description Click the appropriate button to continue. See Table Network Settings Description Common Settings Description IPv4 Settings Description Common Settings SettingDescriptionPreferred DNS Server and Alternate DNS Server fields IPv6 Settings Description Ipmi Settings Description IPv6 Settings SettingDescriptionVlan Settings SettingDescription Network Configuration Page Buttons Description Configuring IP Filtering and IP BlockingApply Network Security Page Settings Description 10. Network Security Page Buttons Description Configuring Platform Events11. Platform Event Filters Index Processor AbsentCritical Assert Configuring Platform Event Traps PET Configuring Platform Event Filters PEFClick System→ Alerts→ Traps Settings Configuring E-Mail Alerts Configuring Ipmi Using Web Interface Click System→ Alerts→ Email Alert Settings Network/Security tab, click Serial Set the Channel Privilege Level Limit and Flow Control Configuring iDRAC6 Users Secure Sockets Layer SSL Accessing SSL Through the Web-Based Interface Click Remote Access→ Network/SecurityCertificate Signing Request CSR 12. SSL Page Options Field Description Upload Server Certificate Generating a Certificate Signing RequestView Server Certificate Common Name Organization NameOrganization Unit Locality Uploading a Server Certificate Refresh Reloads the Generate Certificate Signing RequestMenu 15. Certificate Upload Page Buttons Description Viewing a Server Certificate 16. Certificate Information Field Description17. View Server Certificate Page Buttons Button Description Configuring and Managing Active Directory Enabled Single Sign-OnSchema Selection Active Directory Timeout User Domain Name Settings Extended SchemaCertificate Configuring iDRAC6 Services Configuring and Managing Generic LdapPrint 20. Local Configuration Setting Description 21. Web Server Settings 21. Web Server Settings SettingDescription 22. SSH Settings Description23. Telnet Settings Port Number 23. Telnet Settings Description 24. Remote Racadm Settings25. Snmp Settings 26. Automated System Recovery Agent Setting Updating the iDRAC6 Firmware/System Services Recovery Image 27. Services Page Buttons Description File upload in progress Remote Syslog IDRAC6 Firmware Rollback 28. Remote Syslog Settings AttributeDescription First Boot Device 29. First Boot Device Attribute DescriptionFirst Boot Device Boot Once Remote File Share 30 lists the remote file share settings 30. Remote File Server Settings Attribute Description Internal Dual SD Module Viewing Internal Dual SD Module Status Using GUI 32. SD Card States Description Advanced iDRAC6 Configuration Starting a Text Console Through Telnet or SSH Configuring the iDRAC6 Settings to Enable SSH/TelnetClick Apply Changes Using a Telnet Console Running Telnet Using Microsoft Windows XP or Windows Enable Telnet in Windows Component Services Using the Secure Shell SSH Configuring Linux for Serial Console During Boot Cryptography Schemes Scheme Type Sample File /etc/grub.conf Serial --unit=1 --speed=57600 terminal --timeout=10 serial Enabling Login to the Virtual Console After Boot Shows a sample file with the new line Sample File /etc/innitab Sample File /etc/innitab Configuring iDRAC6 for Serial Connection Sample File /etc/securetty Racadm config -g cfgSerial -o cfgSerialConsoleEnable For Direct Connect Terminal mode 100 101 Signal Name 102 Configuring Linux Minicom for Serial Console Emulation 103 Required Minicom Settings for Serial Console Emulation Select Save setup as configname and press Enter104 Configuring HyperTerminal for Serial Console 105 Configuring Serial and Terminal Modes Configuring Ipmi and iDRAC6 SerialManagement Station COM Port Settings Setting Description Ipmi Serial Settings Description 10. Serial Page Settings IDRAC6 Serial Settings107 Configuring Terminal Mode Serial page, click Terminal Mode Settings11. Terminal Mode Settings Description 12. Terminal Mode Settings Page Buttons Description Configuring the iDRAC6 Network Settings Accessing the iDRAC6 Through a Network12. Terminal Mode Settings Page Buttons ButtonDescription 109 110 Powercycle, and hardreset commands13. iDRAC6 Interfaces InterfaceDescription 111 Using Racadm Remotely13. iDRAC6 Interfaces Description 112 14. racadm Command Options Description Racadm SynopsisRacadm Options 113 Enabling and Disabling the Racadm Remote Capability Racadm Subcommands114 15. Racadm Subcommands Command Description 115 116 What does this message mean? Frequently Asked Questions About Racadm Error Messages117 Configuring Multiple iDRAC6 Controllers 118 Creating an iDRAC6 Configuration File 119 120 Example Parsing Rules121 Modifying the iDRAC6 IP Address 122 Configuring iDRAC6 Network Properties 123 124 Frequently Asked Questions about Network Security 16. iDRAC6 NIC Configurations Mode DescriptionIDRAC6 Modes 125 Why doesn’t my DNS server register my iDRAC6? 126 127 128 Adding and Configuring IDRAC6 Users Adding and Configuring iDRAC6 UsersClick Remote Access→ Network/Security→ Users 129 User States and Permissions Setting Description 130 Smart Card Configuration Options OptionDescription Enable User131 Upload Trusted CA General User Settings 132Ipmi User Privileges PropertyDescription IDRAC User Privileges Property Description Reasons, assign this privilege carefully 133IDRAC Group Permissions User Group Permissions Granted Public Key Authentication over SSH User Configuration Page Buttons ActionBefore You Begin 134 Generating Public Keys for Linux Generating Public Keys for Windows135 Logging in Using Public Key Authentication Sending racadm commandsLogging 136 SSH Key Configurations Option Description 137Upload SSH Keys Option Description 10. View/Remove SSH Keys Option Description Uploading, Viewing, and Deleting SSH Keys Using Racadm UploadView Delete Using the Racadm Utility to Configure iDRAC6 Users 139 Example Adding an iDRAC6 User140 Enabling an iDRAC6 User With Permissions Removing an iDRAC6 User141 142 143 Using iDRAC6 With Microsoft Active DirectoryIDRAC6 User Privileges Description 144 Privilege Description Enabling SSL on a Domain Controller Click Start→ Administrative Tools→ Domain Security Policy145 146 Importing the iDRAC6 Firmware SSL Certificate 147 Supported Active Directory Authentication Mechanisms Extended Schema Active Directory OverviewActive Directory Schema Extensions 148 Active Directory Object Overview Overview of the iDRAC Schema Extensions149 Typical Setup for Active Directory Objects 150 Accumulating Privileges Using Extended Schema 151 152 Extending the Active Directory Schema 153 Using the Dell Schema Extender 154 155 156 DellPrivileges ClassDellProduct Class 840.113556.1.8000.1280.1.1.1.5 Single 157Valued 158 Installing the Administrator Pack 159 Creating an iDRAC Device Object Select iDRAC Device ObjectCreating a Privilege Object Select Privilege Object Configuring an Association Object Creating an Association ObjectAdding Users or User Groups Adding Privileges Adding iDRAC Devices 162 163 Racadm 164 165 166 167 Standard Schema Active Directory Overview 168 Default Role Group Privileges Single Domain Versus Multiple Domain Scenarios169 Permissions Granted Bit Mask Groups Level Directory Users and Computers Snap-in 170 171 172 173 174 175 176 Testing Your Configurations 177 Login Syntax Directory User versus Local User Generic Ldap Directory Service178 179 180 181 Configuring Generic Ldap Directory Service Using Racadm View the settings using the below commandsUse Racadm to confirm whether login is possible Additional settings to test BindDN option Frequently Asked Questions about Active Directory 183 How does standard schema query work? When do I need to configure Global Catalog Addresses?184 Why does iDRAC6 enable certificate validation by default? Does iDRAC6 support the NetBIOS name?Does iDRAC6 always use Ldap over SSL? 185 186 Configuring iDRAC6 for Single Sign- On or Smart Card Login About Kerberos Authentication Click Remote Access→ Network/Security tab→ Network subtab 188 189 Browser Settings to Enable Active Directory SSO Select Tools→ Internet Options→ Security→ Local IntranetClick Advanced 190 Configuring iDRAC6 to Use SSO Using Microsoft Active Directory SSO191 Using Racadm Logging Into iDRAC6 Using SSO192 Configuring Smart Card Authentication Configuring Local iDRAC6 Users for Smart Card LogonExporting the Smart Card Certificate 193 Configuring Active Directory Users for Smart Card Logon Configuring Smart Card Using iDRAC6Network/Security→ tab Smart Card 194 Smart Card Settings Description Enabled with Remote Racadm Enables Smart CardIf you select Enabled or Enabled with Remote Racadm, you Enable with Remote Racadm setting only to access Logging Into the iDRAC6 Using the Smart Card IDRAC6 under Remote Access→ Network/Security→196 Network 197 Troubleshooting the Smart Card Logon in iDRAC6 ActiveX plug-in unable to detect the Smart Card readerIncorrect Smart Card PIN Unable to Log into Local iDRAC6 Unable to Log into iDRAC6 as an Active Directory User 199 Frequently Asked Questions About SSO 200 201 202 Using GUI Virtual Console Using Virtual ConsoleOverview 203 Configuring Your Management Station 204 205 Java Cache viewer is displayed Clear Your Browser’s Cache206 Common Settings for Microsoft Windows Operating Systems 207 Configuring Virtual Console in the iDRAC6 Web Interface Supported Screen Resolutions and Refresh Rates208 Remote Presence Port 209Local Server Video Configuration Page Buttons Definition Opening a Virtual Console Session210 Plug-in Type Virtual Console Enabled Video Encryption EnabledEnabled Remote Presence Port 211 Virtual Console Preview 212Virtual Console and Virtual Media Page Buttons Definition Refresh Reloads the Virtual Console and Virtual Media Using iDRAC6 Virtual Console Video Viewer Settings on the Console/Media Configuration213 Virtual Console Preview Options Descritpion 214 Viewer Menu Bar Selections Menu Item DescriptionPin icon Virtual Launch Virtual 215 216 Viewer Menu Bar Selections Menu Item Item Description 217 Disabling or Enabling Local Server Video Click System→ Console/Media→ Configuration218 URL Format Launching Virtual Console and Virtual Media Remotely219 Error Scenarios Reason Behavior General Error Scenarios220 Frequently Asked Questions on Virtual Console 221 222 Using Virtual Console Frequently Asked Questions AnswerCfgRacTuneLocalServerVideo Bios 223 224 Using the WS-MAN Interface Supported CIM Profiles225 Standard Dmtf Standard Dmtf 227 Standard Dmtf Dell Extensions 229 WS-MAN release notes or readme file Using the iDRAC6 SM-CLP Command Line Interface IDRAC6 SM-CLP Support SM-CLP Features Using SM-CLPSM-CLP Targets 232 233 SM-CLP Targets Definitions 234 Capabilities on the system 235 Dhcp 236 237 238 Deploying Your Operating System Using Vmcli Remote System RequirementsNetwork Requirements 239 Creating a Bootable Image File Configuring the Remote SystemsPreparing for Deployment Creating an Image File for Linux Systems Deploying the Operating System 241 Using the Vmcli Utility 242 Command Line Options Installing the Vmcli Utility243 Vmcli Parameters IDRAC6 IP AddressIDRAC6 User Name 244 Floppy/Disk Device or Image File IDRAC6 User Password245 CD/DVD Device or Image File 246 Vmcli Operating System Shell Options Version DisplayHelp Display Encrypted Data Vmcli Return Codes 248 Configuring Ipmi Using Web-Based Interface Configuring Ipmi Using the Racadm CLISupport.dell.com\manuals 249 250 251 252 253 Configuring Serial Over LAN Using the Web-Based Interface Using the Ipmi Remote Access Serial Interface254 Configuring and Using Virtual Media 255 Windows-Based Management Station 256 Configuring Virtual Media Virtual Media Configuration Properties Attribute ValueLinux-Based Management Station 257 Configuration Page Buttons Description Virtual Media Configuration Properties AttributeValue258 Supported Virtual Media Configurations Connecting Virtual MediaRunning Virtual Media 259 Click Launch Virtual Console 260 Booting From Virtual Media Disconnecting Virtual MediaClick Tools→ Launch Virtual Media 261 Boot Once Feature Installing Operating Systems Using Virtual Media262 Select the Enable Boot Once option under Virtual Media Windows-Based SystemsLinux-Based Systems 263 Using Virtual Media Frequently Asked Questions Answer Frequently Asked Questions about Virtual Media264 Using the Dell Systems Management Tools 265 266 267 Answer 268 Administrative Tools Services. Right-clickOn Windows Event Collector and click Stop Configuring vFlash SD Card and Managing vFlash Partitions 269 SD Card Properties Attribute Description 270Size VFlash Enabled 271Available Space Write-protected Displaying the vFlash or Standard SD Card Properties Configuring vFlash or Standard SD Card Using272 Resetting the vFlash or Standard SD Card Enabling or Disabling the vFlash or Standard SD CardInitializing the vFlash or Standard SD Card Getting the Last Status on the vFlash or Standard SD Card Creating an Empty Partition Managing vFlash Partitions Using iDRAC6 Web Interface274 275 Create Empty Partition Page Options Field DescriptionIndex Label 276 Creating a Partition Using an Image FileEmulation Type Img nor .iso 277 278 Formatting a PartitionImage Location Viewing Available Partitions 279Format Partition Page Options Field Description Format Type 280 Viewing Available Partitions Field DescriptionRead-Only Attached Attaching and Detaching Partition Modifying a Partition281 Operating System Behavior for Attached Partitions Deleting Existing Partitions282 Downloading Partition Contents Managing vFlash Partitions Using Racadm Booting to a PartitionValid Options 284 Options only valid with the status action Options only valid with the create action285 Creating a Partition Deleting a PartitionGetting the Status of a Partition Viewing Partition Information Attaching or Detaching a Partition 287 When is the vFlash or standard SD card locked? Frequently Asked Questions288 Power Monitoring Management 289 Power Inventory, Power Budgeting, and Capping Power MonitoringConfiguring and Managing Power 290 Viewing the Health Status of the Power Supply Units Using the Web-Based InterfacePower Supplies Redundancy Status The possible values are Individual Power Supply Elements The possible values are Using Racadm 292 Viewing Power Budget Using the Web InterfacePower Budget Information page displays 293 Power Budget Threshold 294 Power Monitoring Viewing Power Monitoring295 Amperage Power Tracking Statistics296 Power Consumption HeadroomShow Graph 297 Executing Power Control Operations on the Server 298 299 300 Using the iDRAC6 Configuration Utility 301 Using the iDRAC6 Configuration Utility Starting the iDRAC6 Configuration Utility302 Ipmi Over LAN IDRAC6 LAN303 304 LAN ParametersLAN Parameters Description IPv4 Settings Ethernet IP Address, Subnet Mask, and Default GatewayWhen Static is selected, the Ethernet IP Address, Subnet 305 IPv6 Settings Selected, the IPv6 Address 1, Prefix Length, and DefaultWhen Static is selected, the IPv6 Address 1, Prefix Length 306 Virtual Media Virtual Media Configuration307 VFlash Initialize vFlashVFlash Properties 308 System Services Configuration System Services Cancel System ServicesSmart Card Logon 309 LCD Configuration LCD User ConfigurationCollect System Inventory on Restart 310 LAN User Configuration Reset to DefaultBetween the options Disabled, View And Modify, and View 311 LAN User Configuration Description 312 313 System Event Log Menu Exiting the iDRAC6 Configuration Utility314 Monitoring and Alert Management 315 Disabling the Windows Automatic Reboot Option Disabling the Automatic Reboot Option in Windows ServerClick Advanced System Settings under Tasks on the left Under Startup and Recovery, click Settings 317 Configuring PEF Using the Racadm CLI Configuring PEF Using the Web-Based Interface318 Configuring PET Configuring PET Using the Web User InterfaceConfiguring PET Using the Racadm CLI 319 Configuring E-Mail Alerts Using the Racadm CLI Configuring E-mail Alerts Using the Web User Interface320 Testing E-mail Alerting 321 Frequently Asked Question about Snmp Authentication Testing the RAC Snmp Trap Alert FeatureWhy is the following message displayed 322 323 324 First Steps to Troubleshoot a Remote System 325 Managing Power on a Remote System Selecting Power Control Actions from the iDRAC6 CLIViewing System Information 326 Auto Recovery FieldDescription Main System Chassis327 System Information Field Description Remote Access Controller 328Embedded NIC MAC Addresses Field Description RAC Information Field Description IPv4 Information Field Description 329IPv6 Information Fields Description Status Indicator Icons Icon/Category Description Using the System Event Log SEL330 Using the Command Line to View System Log 331SEL Page Buttons Button Action Using the Post Boot Logs 332 Viewing the Last System Crash Screen To view the Last Crash Screen333 Last Crash Screen Page Buttons Action 334 Using the RAC Log 335 Using the iDRAC Log Page Buttons 336IDRAC Log Page Information Field Description IDRAC Log Buttons Action Using the Diagnostics Console Using the Command Line337 Using Identify Server Click System→ Remote Access→ Troubleshooting→ IdentifyDiagnostic Commands Description 338 Using the racdump Using the Trace Log339 Using the coredump 340 Battery Probes SensorsFan Probes Chassis Intrusion Probes Power Supplies Probes Power Monitoring ProbesTemperature Probe Removable Flash Media Probes Voltage Probes 343 344 Configuring Security Features 345 Security Options for the iDRAC6 Administrator Disabling the iDRAC6 Local ConfigurationDisabling Local Configuration During System Reboot Disabling Local Configuration From Local Racadm 347 Disabling iDRAC6 Virtual Console 348 349 350 Accessing the SSL Main MenuSSL Main Menu Field Description 351 SSL Main Menu Buttons Description Generate Certificate Signing Request CSR Page Buttons 352Certificate Information Field Description Configuring Services Using the Secure Shell SSH353 Local Configuration Settings Description Web Server Settings354 Http Port Number SSH Settings Description Telnet Settings10. Remote Racadm Settings 355 11. Snmp Agent Settings Description 12. Automated System Recovery Agent Setting Description13. Services Page Buttons 356 IP Filtering IpRange Enabling Additional iDRAC6 Security Options357 Enabling IP Filtering 358 IP Blocking IP Filtering Guidelines359 15. Login Retry Restriction Properties Property Definition 360 Enabling IP Blocking Network Configuration page, click Advanced Settings361 16. Network Security Page Settings Description Go Back to Network Returns to the Network Configuration362 Penalty Time Index ASR Index Index Ipmi Racadm SEL Index Index