Clear Your Browser’s Cache

If you encounter issues when operating the Virtual Console, (out of range errors, synchronization issues, and so on) clear the browser’s cache to remove or delete any old versions of the viewer that may be stored on the system and try again.

NOTE: You must have administrator privilege to clear the browser’s cache.

To clear older versions of Active-X viewer for IE7, do the following:

1Close the Video Viewer and Internet Explorer browser.

2Open the Internet Explorer browser again and go to Internet ExplorerToolsManage Add-onsand click Enable or Disable Add-ons. The Manage Add-onswindow is displayed.

3Select Add-ons that have been used by Internet Explorer from the Show drop-down menu.

4Delete the Video Viewer add-on.

To clear older versions of Active-X viewer for IE8, do the following:

1Close the Video Viewer and Internet Explorer browser.

2Open the Internet Explorer browser again and go to Internet ExplorerToolsManage Add-onsand click Enable or Disable Add-ons. The Manage Add-onswindow is displayed.

3Select All Add-onsfrom the Show drop-down menu.

4Select the Video Viewer add-on and click the More Information link.

5Select Remove from the More Information window.

6Close the More Information and the Manage Add-ons windows.

To clear older versions of Java viewer in Windows or Linux, do the following:

1At the command prompt, run javaws-vieweror javaws-uninstall

2The Java Cache viewer is displayed.

3Delete the items titled iDRAC6 Virtual Console Client.

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Using GUI Virtual Console

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Dell IDRAC6 manual Clear Your Browser’s Cache, Java Cache viewer is displayed, 206