Manuals / Dell / Computer Equipment / Server

Dell R410 104, 105, 112, 114, 117, 119, 126, 130, 138, System Board Service-Only Procedure 140

Models: R410

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Internal USB Memory Key	104
System Board Shroud	105
Integrated Dell Remote Access Controller 6
(iDRAC6) Express Card (Optional)	107
Integrated Dell Remote Access Controller 6
(iDRAC6) Enterprise Card (Optional)	109
VFlash Media (Optional)	112
Cooling Fans	112
Optical Drive	114
RAID Battery (Optional)	117
System Memory	119
Processors	126
System Battery	130
Control Panel Assembly-LED/LCD
(Service-Only Procedure) (Optional)	132
SAS Backplane (Service-Only Procedure)	136
Power Distribution Board
(Service-Only Procedure)	138
System Board (Service-Only Procedure)	140

4 Troubleshooting Your System . . . . . . . . 145

Safety First—For You and Your System . . . . . . . . . 145

Troubleshooting System Startup Failure . . . . . . . . 145

Troubleshooting External Connections . . . . . . . . . 145

Contents 5

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Dell R410 owner manual 104, 105, 112, 114, 117, 119, 126, 130, 138, System Board Service-Only Procedure 140

Contents

Dell PowerEdge R410 Systems April Contents Opening and Closing the System Removing and ReplacingIntegrated Storage Controller Card 102104 System Board Service-Only Procedure 140105 112163 152158 Using the Custom Test Options 165 When to Use the Embedded SystemDisabling a Forgotten Password 172 164Contents F11 Accessing System Features During StartupServer Configurator documentation Front-Panel Features and Indicators LED or LCD panel Your system may have either LED Operating systems documentationLCD menu LCD Panel Features Optional Home Screen LCD Panel Features Buttons Description LeftSetup Menu View Menu Time Hard Drive Status IndicatorsCondition Seconds, and off six seconds Back-Panel Features and IndicatorsRebuild aborted Status indicator on the chassis back Cause the indicator to flash blue toOn a cable management arm Identification buttons locatedMbps Guidelines for Connecting Optional External DevicesNIC Indicator Codes Power Indicator Codes Diagnostic Lights Optional Installed in your system. If Installed in your systemProblem persists, see Getting Information on the drivesLCD Status Messages Optional Voltage errorE1000 Failsafe ContactPower cycle Disabled, tempBattery Battery E1211 RAIDFault. Power E122C CPU PowerE122A Cycle ACConfiguration. configuration E1410 Internal ErrorBios revision E1313 Fan redundancyCheck error Error. PowerPower E1610 Power Supply #AC power E161C Power Supply #E1620 Power Supply # Power errorError on Slot Error on BusE1710 Channel Review & clearFault. Review E1714 Unknown errorE1920 IDRAC6 Upgrade E171F PCIe fatalConfigured but ConfigurationUnusable Check DIMMs E2013 Bios unable to Failure. PowerTimer error E2017 Timer refreshE2019 Parity error E2015 DMA ControllerE201B Keyboard E201A SuperIOE201C InitializationE2110 Multibit Error During Post Check screen Message E2023 Bios Unable toDisabled on E2021 IncorrectI1920 IDRAC6 Upgrade ##. PowerE2113 Mem mirror OFF I1910 IntrusionSolving Problems Described by LCD Status Messages Optional Removing LCD Status Messages Optional System MessagesDisabled. For ECC modeBe installed ECC Memory ModeAlert! iDRAC6 not System bootMay exceed PSU WattageMemory disabled Alert! PowerFatal error BootIs installed on Mode detectedSystem board Please run Setup CPU x installedCPUs with Bootable media isDifferent cache Sizes detectedEach CPU should Configuration onMatch Embedded NICxDisabled Accessible USBInvalid PCIe card FoundInstalled Pairs. Pairs must Be matched in size and geometry Mirror modeMemory set to Memory testsNo timer tick No boot deviceError Expected AvailableRead fault Requested sector not found ErrorPlug & Play Quad rank DimmSector not found Seek errorSeek operation Shutdown failureDIMMs should Setup programFollowing DIMMs should Match in size Following DIMMs shouldWill now reset Timer chipCounter 2 failed Honored. SystemProtected mode System ServicesUnable to launch Image. SystemWhen in mirror InstalledMode x,x,x Unused memory When in 128-bitPanel is not Code updateLoaded for Processor n Mismatch. PSUMemory Configuration Configuration isWrite fault Write fault on selected drive Not optimal.Alert Messages Diagnostics MessagesAbout Your System Choosing the System Boot Mode Using the System Setup Program and Uefi Boot ManagerResponding to Error Messages Entering the System Setup ProgramUsing the System Setup Program Navigation Keys System if any changes were madeMain Screen System Setup OptionsSettings Screen on Error Enabled Password on page 74 for more informationDefault Will not halt if an error occurs during POST. Any criticalProcessor Settings Screen Memory Settings ScreenExecute Disable Sata Settings ScreenEnabled default Available power states Stepping ProcessorBoot Settings Screen Integrated Devices Screen Serial Communication Screen PCI IRQ Assignments ScreenEmbedded Server Management Screen Optional Power Management ScreenSystem Security Screen Enables or disables the NMI feature Exit Screen Entering the Uefi Boot ManagerUsing the Uefi Boot Manager Navigation Keys Uefi Boot Settings Screen Uefi Boot Manager ScreenSystem Utilities Screen System and Setup Password FeaturesUsing the System Password Using the System Setup Program and Uefi Boot Manager Using the System Setup Program and Uefi Boot Manager Using the Setup Password Embedded System Management IDRAC Configuration Utility Baseboard Management Controller ConfigurationEntering the BMC Setup Module Enable or disable Ipmi over LANEntering the iDRAC Configuration Utility Using the System Setup Program and Uefi Boot Manager Inside the System Installing System ComponentsRecommended Tools Power supply cooling fans Removing and Replacing the Optional Front Bezel Opening the System Opening and Closing the SystemRemoving and Replacing the System Cover Latch release lock Closing the SystemRemoving a Drive Blank Hard DrivesRemoving a Hot-Swap Hard Drive Installing a Drive BlankRemoving and Installing a Hot-Swap Hard Drive Release button Installing a Hot-Swap Hard DriveRemoving a Hard Drive From a Hard-Drive Carrier Drive carrier Screws Hard drive SAS/SATA screw hole Installing a Hard Drive Into a Hard-Drive CarrierTab Drive bracket Removing a Cabled Hard DriveReplace the system cover. See Closing the System on Installing a Cabled Hard Drive Removing a Hard Drive From a Hard-Drive Bracket Installing a Hard Drive Into a Hard-Drive BracketRemoving a Redundant Power Supply Power SuppliesCable retention bracket Installing a Redundant Power SupplyRemoving a Non-Redundant Power Supply Removing the Power Supply BlankInstalling the Power Supply Blank Power cable 24 pins Expansion Cards Installing a Non-Redundant Power SupplyExpansion Card Installation Guidelines Scsi controllers Installing an Expansion CardExpansion card Removing an Expansion Card Integrated Storage Controller CardRelease lever blue Removing the Integrated Storage Controller Card100 101 Installing the Integrated Storage Controller CardRemoving an Expansion-Card Riser Expansion-Card Riser103 Replacing an Expansion-Card RiserInternal USB Memory Key 105 System Board ShroudRemoving the System Board Shroud Tabs Installing the System Board Shroud107 Installing an iDRAC6 Express CardClip Plastic standoff tab Removing an iDRAC6 Express Card OptionalIDRAC6 Express card Notch 109 Installing an iDRAC6 Enterprise Card110 111 Removing an iDRAC6 Enterprise CardVFlash Media Optional Installing a VFlash Media CardCooling Fans Removing a VFlash Media Card18. Removing and Replacing a Fan 113Removing an Optical Drive Optical DriveReplacing a Cooling Fan 115 Metal standoff Notch Metal standoff with notch 116Installing an Optical Drive RAID Battery OptionalRemoving the RAID Battery 117Battery carrier tabs Installing the RAID Battery119 General Memory Module Installation GuidelinesSystem Memory Mode-Specific Guidelines Single Processor Dual Processor Memory 121122 Memory Module Physical Available Mode SizeGB1 AdvancedMemory Module Physical Available Mode Size Optimizer Installing Memory Modules123 Mirroring124 21. Installing and Removing a Memory Module Memory module125 Removing Memory ModulesRemoving a Processor Processors127 128 129 Installing a Processor130 System BatteryReplacing the System Battery 131 24. Replacing the System BatteryRemoving the Control Panel Assembly 133 LED display module 134135 LCD display module Installing System ComponentsRemoving the SAS Backplane SAS Backplane Service-Only ProcedureInstalling the Control Panel Assembly 137 Removing the Power Distribution Board Power Distribution Board Service-Only ProcedureInstalling the SAS Backplane 139 Replacing the Power Distribution Board System Board Service-Only ProcedureRemoving the System Board 140141 Unpack the new system board Installing the System Board143 Installing System Components 145 Troubleshooting External ConnectionsTroubleshooting Your System Troubleshooting a USB Device Troubleshooting the Video Subsystem147 Troubleshooting a Serial I/O DeviceTroubleshooting a NIC Troubleshooting a Wet System 149 Troubleshooting a Damaged SystemTroubleshooting the System Battery 151 Troubleshooting Power SuppliesTroubleshooting System Cooling Problems Troubleshooting System Memory Troubleshooting a Fan153 Troubleshooting an Internal USB Key 155 Troubleshooting an Optical DriveTroubleshooting an External Tape Drive Troubleshooting a Hard Drive 157 Troubleshooting a SAS or SAS RAID Controller 159 Troubleshooting Expansion CardsTroubleshooting the Microprocessors 161 162 Embedded System Diagnostics Features Using Dell DiagnosticsRunning the System Diagnostics 163Running the Embedded System Diagnostics When to Use the Embedded System DiagnosticsUsing the Custom Test Options Embedded System Diagnostics Testing OptionsSelecting Devices for Testing Selecting Diagnostics OptionsViewing Information and Results Getting Help Contacting Dell167 168 Jumpers and Connectors System Board Jumper Settings DescriptionSystem Board Jumpers 169170 System Board Connectors171 Disabling a Forgotten Password 173 174 Glossary 175Amperes AC Alternating current CPU Central processing unit. See processor DC Direct current 176177 178 Mm Millimeters Ms Milliseconds 179180 181 TCP/IP Transmission Control Protocol/Internet Protocol 182System memory See RAM 183 184 Index 185186 Using embedded system diagnosticsMicroprocessor See processor 187188 Post189 System Utilities screen, 71 Uefi Boot Settings screen Unified Server ConfiguratorUpgrades processor 190

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System Board (Service-Only Procedure)

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4 Troubleshooting Your System . . . . . . . . 145