104, 105, 112, 114, 117, 119, 126, 130, 138 | Dell R410 manual

Internal USB Memory Key	104
System Board Shroud	105
Integrated Dell Remote Access Controller 6
(iDRAC6) Express Card (Optional)	107
Integrated Dell Remote Access Controller 6
(iDRAC6) Enterprise Card (Optional)	109
VFlash Media (Optional)	112
Cooling Fans	112
Optical Drive	114
RAID Battery (Optional)	117
System Memory	119
Processors	126
System Battery	130
Control Panel Assembly-LED/LCD
(Service-Only Procedure) (Optional)	132
SAS Backplane (Service-Only Procedure)	136
Power Distribution Board
(Service-Only Procedure)	138
System Board (Service-Only Procedure)	140

4 Troubleshooting Your System . . . . . . . . 145

Safety First—For You and Your System . . . . . . . . . 145

Troubleshooting System Startup Failure . . . . . . . . 145

Troubleshooting External Connections . . . . . . . . . 145

Contents 5

Image 5

Dell R410 owner manual 104, 105, 112, 114, 117, 119, 126, 130, 138, System Board Service-Only Procedure 140

Contents

Dell PowerEdge R410 Systems April Contents Opening and Closing the System Removing and ReplacingIntegrated Storage Controller Card 102 104 System Board Service-Only Procedure 140105 112 163 152158 Using the Custom Test Options 165 When to Use the Embedded SystemDisabling a Forgotten Password 172 164 Contents F11 Accessing System Features During StartupServer Configurator documentation Front-Panel Features and Indicators LED or LCD panel Your system may have either LED Operating systems documentationLCD menu LCD Panel Features Optional Home Screen LCD Panel Features Buttons Description Left Setup Menu View Menu Time Hard Drive Status IndicatorsCondition Seconds, and off six seconds Back-Panel Features and IndicatorsRebuild aborted Status indicator on the chassis back Cause the indicator to flash blue toOn a cable management arm Identification buttons located Mbps Guidelines for Connecting Optional External DevicesNIC Indicator Codes Power Indicator Codes Diagnostic Lights Optional Installed in your system. If Installed in your systemProblem persists, see Getting Information on the drives LCD Status Messages Optional Voltage errorE1000 Failsafe Contact Power cycle Disabled, tempBattery Battery E1211 RAID Fault. Power E122C CPU PowerE122A Cycle AC Configuration. configuration E1410 Internal ErrorBios revision E1313 Fan redundancy Check error Error. PowerPower E1610 Power Supply # AC power E161C Power Supply #E1620 Power Supply # Power error Error on Slot Error on BusE1710 Channel Review & clear Fault. Review E1714 Unknown errorE1920 IDRAC6 Upgrade E171F PCIe fatal Configured but ConfigurationUnusable Check DIMMs E2013 Bios unable to Failure. Power Timer error E2017 Timer refreshE2019 Parity error E2015 DMA Controller E201B Keyboard E201A SuperIOE201C Initialization E2110 Multibit Error During Post Check screen Message E2023 Bios Unable toDisabled on E2021 Incorrect I1920 IDRAC6 Upgrade ##. PowerE2113 Mem mirror OFF I1910 Intrusion Solving Problems Described by LCD Status Messages Optional Removing LCD Status Messages Optional System Messages Disabled. For ECC modeBe installed ECC Memory Mode Alert! iDRAC6 not System bootMay exceed PSU Wattage Memory disabled Alert! PowerFatal error Boot Is installed on Mode detectedSystem board Please run Setup CPU x installed CPUs with Bootable media isDifferent cache Sizes detected Each CPU should Configuration onMatch Embedded NICx Disabled Accessible USBInvalid PCIe card Found Installed Pairs. Pairs must Be matched in size and geometry Mirror modeMemory set to Memory tests No timer tick No boot deviceError Expected Available Read fault Requested sector not found ErrorPlug & Play Quad rank Dimm Sector not found Seek errorSeek operation Shutdown failure DIMMs should Setup programFollowing DIMMs should Match in size Following DIMMs should Will now reset Timer chipCounter 2 failed Honored. System Protected mode System ServicesUnable to launch Image. System When in mirror InstalledMode x,x,x Unused memory When in 128-bit Panel is not Code updateLoaded for Processor n Mismatch. PSU Memory Configuration Configuration isWrite fault Write fault on selected drive Not optimal. Alert Messages Diagnostics Messages About Your System Choosing the System Boot Mode Using the System Setup Program and Uefi Boot Manager Responding to Error Messages Entering the System Setup ProgramUsing the System Setup Program Navigation Keys System if any changes were made Main Screen System Setup OptionsSettings Screen on Error Enabled Password on page 74 for more informationDefault Will not halt if an error occurs during POST. Any critical Processor Settings Screen Memory Settings Screen Execute Disable Sata Settings ScreenEnabled default Available power states Stepping Processor Boot Settings Screen Integrated Devices Screen Serial Communication Screen PCI IRQ Assignments Screen Embedded Server Management Screen Optional Power Management Screen System Security Screen Enables or disables the NMI feature Exit Screen Entering the Uefi Boot ManagerUsing the Uefi Boot Manager Navigation Keys Uefi Boot Settings Screen Uefi Boot Manager Screen System Utilities Screen System and Setup Password FeaturesUsing the System Password Using the System Setup Program and Uefi Boot Manager Using the System Setup Program and Uefi Boot Manager Using the Setup Password Embedded System Management IDRAC Configuration Utility Baseboard Management Controller ConfigurationEntering the BMC Setup Module Enable or disable Ipmi over LAN Entering the iDRAC Configuration Utility Using the System Setup Program and Uefi Boot Manager Inside the System Installing System ComponentsRecommended Tools Power supply cooling fans Removing and Replacing the Optional Front Bezel Opening the System Opening and Closing the System Removing and Replacing the System Cover Latch release lock Closing the System Removing a Drive Blank Hard Drives Removing a Hot-Swap Hard Drive Installing a Drive Blank Removing and Installing a Hot-Swap Hard Drive Release button Installing a Hot-Swap Hard Drive Removing a Hard Drive From a Hard-Drive Carrier Drive carrier Screws Hard drive SAS/SATA screw hole Installing a Hard Drive Into a Hard-Drive Carrier Tab Drive bracket Removing a Cabled Hard DriveReplace the system cover. See Closing the System on Installing a Cabled Hard Drive Removing a Hard Drive From a Hard-Drive Bracket Installing a Hard Drive Into a Hard-Drive Bracket Removing a Redundant Power Supply Power Supplies Cable retention bracket Installing a Redundant Power Supply Removing a Non-Redundant Power Supply Removing the Power Supply BlankInstalling the Power Supply Blank Power cable 24 pins Expansion Cards Installing a Non-Redundant Power SupplyExpansion Card Installation Guidelines Scsi controllers Installing an Expansion Card Expansion card Removing an Expansion Card Integrated Storage Controller Card Release lever blue Removing the Integrated Storage Controller Card100 101 Installing the Integrated Storage Controller Card Removing an Expansion-Card Riser Expansion-Card Riser 103 Replacing an Expansion-Card Riser Internal USB Memory Key 105 System Board ShroudRemoving the System Board Shroud Tabs Installing the System Board Shroud 107 Installing an iDRAC6 Express Card Clip Plastic standoff tab Removing an iDRAC6 Express Card OptionalIDRAC6 Express card Notch 109 Installing an iDRAC6 Enterprise Card 110 111 Removing an iDRAC6 Enterprise Card VFlash Media Optional Installing a VFlash Media CardCooling Fans Removing a VFlash Media Card 18. Removing and Replacing a Fan 113 Removing an Optical Drive Optical DriveReplacing a Cooling Fan 115 Metal standoff Notch Metal standoff with notch 116 Installing an Optical Drive RAID Battery OptionalRemoving the RAID Battery 117 Battery carrier tabs Installing the RAID Battery 119 General Memory Module Installation GuidelinesSystem Memory Mode-Specific Guidelines Single Processor Dual Processor Memory 121 122 Memory Module Physical Available Mode SizeGB1 Advanced Memory Module Physical Available Mode Size Optimizer Installing Memory Modules123 Mirroring 124 21. Installing and Removing a Memory Module Memory module 125 Removing Memory Modules Removing a Processor Processors 127 128 129 Installing a Processor 130 System BatteryReplacing the System Battery 131 24. Replacing the System Battery Removing the Control Panel Assembly 133 LED display module 134 135 LCD display module Installing System Components Removing the SAS Backplane SAS Backplane Service-Only ProcedureInstalling the Control Panel Assembly 137 Removing the Power Distribution Board Power Distribution Board Service-Only ProcedureInstalling the SAS Backplane 139 Replacing the Power Distribution Board System Board Service-Only ProcedureRemoving the System Board 140 141 Unpack the new system board Installing the System Board 143 Installing System Components 145 Troubleshooting External ConnectionsTroubleshooting Your System Troubleshooting a USB Device Troubleshooting the Video Subsystem 147 Troubleshooting a Serial I/O DeviceTroubleshooting a NIC Troubleshooting a Wet System 149 Troubleshooting a Damaged System Troubleshooting the System Battery 151 Troubleshooting Power SuppliesTroubleshooting System Cooling Problems Troubleshooting System Memory Troubleshooting a Fan 153 Troubleshooting an Internal USB Key 155 Troubleshooting an Optical DriveTroubleshooting an External Tape Drive Troubleshooting a Hard Drive 157 Troubleshooting a SAS or SAS RAID Controller 159 Troubleshooting Expansion Cards Troubleshooting the Microprocessors 161 162 Embedded System Diagnostics Features Using Dell DiagnosticsRunning the System Diagnostics 163 Running the Embedded System Diagnostics When to Use the Embedded System Diagnostics Using the Custom Test Options Embedded System Diagnostics Testing OptionsSelecting Devices for Testing Selecting Diagnostics Options Viewing Information and Results Getting Help Contacting Dell167 168 Jumpers and Connectors System Board Jumper Settings DescriptionSystem Board Jumpers 169 170 System Board Connectors 171 Disabling a Forgotten Password 173 174 Glossary 175Amperes AC Alternating current CPU Central processing unit. See processor DC Direct current 176 177 178 Mm Millimeters Ms Milliseconds 179 180 181 TCP/IP Transmission Control Protocol/Internet Protocol 182System memory See RAM 183 184 Index 185 186 Using embedded system diagnostics Microprocessor See processor 187 188 Post 189 System Utilities screen, 71 Uefi Boot Settings screen Unified Server ConfiguratorUpgrades processor 190