162 | Dell R410 specification

162

Troubleshooting Your System

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Dell R410 owner manual 162

Contents

Dell PowerEdge R410 Systems April Contents Integrated Storage Controller Card Removing and ReplacingOpening and Closing the System 102 105 System Board Service-Only Procedure 140104 112 152 158163 Disabling a Forgotten Password 172 When to Use the Embedded SystemUsing the Custom Test Options 165 164 Contents Accessing System Features During Startup Server Configurator documentationF11 Front-Panel Features and Indicators Operating systems documentation LCD menuLED or LCD panel Your system may have either LED LCD Panel Features Optional LCD Panel Features Buttons Description Left Home Screen Setup Menu View Menu Hard Drive Status Indicators ConditionTime Back-Panel Features and Indicators Rebuild abortedSeconds, and off six seconds On a cable management arm Cause the indicator to flash blue toStatus indicator on the chassis back Identification buttons located Guidelines for Connecting Optional External Devices NIC Indicator CodesMbps Power Indicator Codes Diagnostic Lights Optional Problem persists, see Getting Installed in your systemInstalled in your system. If Information on the drives E1000 Failsafe Voltage errorLCD Status Messages Optional Contact Battery Disabled, tempPower cycle Battery E1211 RAID E122A E122C CPU PowerFault. Power Cycle AC Bios revision E1410 Internal ErrorConfiguration. configuration E1313 Fan redundancy Power Error. PowerCheck error E1610 Power Supply # E1620 Power Supply # E161C Power Supply #AC power Power error E1710 Channel Error on BusError on Slot Review & clear E1920 IDRAC6 Upgrade E1714 Unknown errorFault. Review E171F PCIe fatal Unusable Check DIMMs E2013 Bios unable to ConfigurationConfigured but Failure. Power E2019 Parity error E2017 Timer refreshTimer error E2015 DMA Controller E201C E201A SuperIOE201B Keyboard Initialization Disabled on During Post Check screen Message E2023 Bios Unable toE2110 Multibit Error E2021 Incorrect E2113 Mem mirror OFF ##. PowerI1920 IDRAC6 Upgrade I1910 Intrusion Solving Problems Described by LCD Status Messages Optional System Messages Removing LCD Status Messages Optional Be installed ECC modeDisabled. For ECC Memory Mode May exceed PSU System bootAlert! iDRAC6 not Wattage Fatal error Alert! PowerMemory disabled Boot System board Please run Setup Mode detectedIs installed on CPU x installed Different cache Bootable media isCPUs with Sizes detected Match Configuration onEach CPU should Embedded NICx Invalid PCIe card Accessible USBDisabled Found Memory set to Mirror modeInstalled Pairs. Pairs must Be matched in size and geometry Memory tests Error Expected No boot deviceNo timer tick Available Plug & Play ErrorRead fault Requested sector not found Quad rank Dimm Seek operation Seek errorSector not found Shutdown failure Following DIMMs should Match in size Setup programDIMMs should Following DIMMs should Counter 2 failed Timer chipWill now reset Honored. System Unable to launch System ServicesProtected mode Image. System Mode x,x,x Unused memory InstalledWhen in mirror When in 128-bit Loaded for Processor n Code updatePanel is not Mismatch. PSU Write fault Write fault on selected drive Configuration isMemory Configuration Not optimal. Diagnostics Messages Alert Messages About Your System Using the System Setup Program and Uefi Boot Manager Choosing the System Boot Mode Using the System Setup Program Navigation Keys Entering the System Setup ProgramResponding to Error Messages System if any changes were made System Setup Options Settings Screen onMain Screen Default Password on page 74 for more informationError Enabled Will not halt if an error occurs during POST. Any critical Memory Settings Screen Processor Settings Screen Enabled default Available power states Sata Settings ScreenExecute Disable Stepping Processor Boot Settings Screen Integrated Devices Screen PCI IRQ Assignments Screen Serial Communication Screen Power Management Screen Embedded Server Management Screen Optional System Security Screen Enables or disables the NMI feature Entering the Uefi Boot Manager Using the Uefi Boot Manager Navigation KeysExit Screen Uefi Boot Manager Screen Uefi Boot Settings Screen System and Setup Password Features Using the System PasswordSystem Utilities Screen Using the System Setup Program and Uefi Boot Manager Using the System Setup Program and Uefi Boot Manager Using the Setup Password Embedded System Management Entering the BMC Setup Module Baseboard Management Controller ConfigurationIDRAC Configuration Utility Enable or disable Ipmi over LAN Entering the iDRAC Configuration Utility Using the System Setup Program and Uefi Boot Manager Installing System Components Recommended ToolsInside the System Power supply cooling fans Removing and Replacing the Optional Front Bezel Opening and Closing the System Opening the System Closing the System Removing and Replacing the System Cover Latch release lock Hard Drives Removing a Drive Blank Installing a Drive Blank Removing a Hot-Swap Hard Drive Installing a Hot-Swap Hard Drive Removing and Installing a Hot-Swap Hard Drive Release button Removing a Hard Drive From a Hard-Drive Carrier Installing a Hard Drive Into a Hard-Drive Carrier Drive carrier Screws Hard drive SAS/SATA screw hole Removing a Cabled Hard Drive Replace the system cover. See Closing the System onTab Drive bracket Installing a Cabled Hard Drive Installing a Hard Drive Into a Hard-Drive Bracket Removing a Hard Drive From a Hard-Drive Bracket Power Supplies Removing a Redundant Power Supply Installing a Redundant Power Supply Cable retention bracket Removing the Power Supply Blank Installing the Power Supply BlankRemoving a Non-Redundant Power Supply Power cable 24 pins Installing a Non-Redundant Power Supply Expansion Card Installation GuidelinesExpansion Cards Installing an Expansion Card Scsi controllers Expansion card Integrated Storage Controller Card Removing an Expansion Card Removing the Integrated Storage Controller Card 100Release lever blue Installing the Integrated Storage Controller Card 101 Expansion-Card Riser Removing an Expansion-Card Riser Replacing an Expansion-Card Riser 103 Internal USB Memory Key System Board Shroud Removing the System Board Shroud105 Installing the System Board Shroud Tabs Installing an iDRAC6 Express Card 107 Removing an iDRAC6 Express Card Optional IDRAC6 Express card NotchClip Plastic standoff tab Installing an iDRAC6 Enterprise Card 109 110 Removing an iDRAC6 Enterprise Card 111 Cooling Fans Installing a VFlash Media CardVFlash Media Optional Removing a VFlash Media Card 113 18. Removing and Replacing a Fan Optical Drive Replacing a Cooling FanRemoving an Optical Drive 115 116 Metal standoff Notch Metal standoff with notch Removing the RAID Battery RAID Battery OptionalInstalling an Optical Drive 117 Installing the RAID Battery Battery carrier tabs General Memory Module Installation Guidelines System Memory119 Mode-Specific Guidelines 121 Single Processor Dual Processor Memory GB1 Memory Module Physical Available Mode Size122 Advanced 123 Installing Memory ModulesMemory Module Physical Available Mode Size Optimizer Mirroring 21. Installing and Removing a Memory Module Memory module 124 Removing Memory Modules 125 Processors Removing a Processor 127 128 Installing a Processor 129 System Battery Replacing the System Battery130 24. Replacing the System Battery 131 Removing the Control Panel Assembly 133 134 LED display module LCD display module Installing System Components 135 SAS Backplane Service-Only Procedure Installing the Control Panel AssemblyRemoving the SAS Backplane 137 Power Distribution Board Service-Only Procedure Installing the SAS BackplaneRemoving the Power Distribution Board 139 Removing the System Board System Board Service-Only ProcedureReplacing the Power Distribution Board 140 141 Installing the System Board Unpack the new system board 143 Installing System Components Troubleshooting External Connections Troubleshooting Your System145 Troubleshooting the Video Subsystem Troubleshooting a USB Device Troubleshooting a Serial I/O Device Troubleshooting a NIC147 Troubleshooting a Wet System Troubleshooting a Damaged System 149 Troubleshooting the System Battery Troubleshooting Power Supplies Troubleshooting System Cooling Problems151 Troubleshooting a Fan Troubleshooting System Memory 153 Troubleshooting an Internal USB Key Troubleshooting an Optical Drive Troubleshooting an External Tape Drive155 Troubleshooting a Hard Drive 157 Troubleshooting a SAS or SAS RAID Controller Troubleshooting Expansion Cards 159 Troubleshooting the Microprocessors 161 162 Running the System Diagnostics Using Dell DiagnosticsEmbedded System Diagnostics Features 163 When to Use the Embedded System Diagnostics Running the Embedded System Diagnostics Selecting Devices for Testing Embedded System Diagnostics Testing OptionsUsing the Custom Test Options Selecting Diagnostics Options Viewing Information and Results Contacting Dell 167Getting Help 168 System Board Jumpers System Board Jumper Settings DescriptionJumpers and Connectors 169 System Board Connectors 170 171 Disabling a Forgotten Password 173 174 175 Amperes AC Alternating currentGlossary 176 CPU Central processing unit. See processor DC Direct current 177 178 179 Mm Millimeters Ms Milliseconds 180 181 182 System memory See RAMTCP/IP Transmission Control Protocol/Internet Protocol 183 184 185 Index Using embedded system diagnostics 186 187 Microprocessor See processor Post 188 189 Upgrades processor Unified Server ConfiguratorSystem Utilities screen, 71 Uefi Boot Settings screen 190