Troubleshooting an Optical Drive
WARNING: Only trained service technicians are authorized to remove the system cover and access any of the components inside the system. Before you begin this procedure, review the safety instructions that came with the system.
1If installed, remove the optional front bezel. See "Removing and Replacing the Optional Front Bezel" on page 81.
2Try using a different CD or DVD.
3Enter the System Setup program and ensure that the drive’s controller is enabled. See "Entering the System Setup Program" on page 58.
4Run the appropriate online diagnostic test. See "Running the System Diagnostics" on page 163.
5Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
6Open the system. See "Opening the System" on page 82.
7Ensure that the interface cable is securely connected to the optical drive and to the controller.
8Ensure that a power cable is properly connected to the drive.
9Close the system. See "Closing the System" on page 83.
10Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
If the problem is not resolved, see "Getting Help" on page 167.
Troubleshooting an External Tape Drive
1Try using a different tape cartridge.
2Ensure that the device drivers for the tape drive are installed and are configured correctly. See your tape drive documentation for more information about device drivers.
3Reinstall the
4Ensure that the tape drive’s interface cable is fully connected to the tape drive and the external port on the controller card.
