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| Troubleshooting | ||
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Troubleshooting (cont’d.) |
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Error | Possible Causes | Solutions |
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Mouse not detected | • Mouse cable is not firmly | • Firmly connect the mouse cable to the PS/2 port |
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by system | connected to the system | on the side of the system; or connect a USB mouse |
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| to the top USB port on the rear panel of the system |
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| • Mouse is not connected to the |
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| system |
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| • System needs to be reset | • Turn the system OFF (press Power button on the |
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| front panel). Firmly connect a PS/2 mouse to the |
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| PS/2 port on the side of the system; or connect a |
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| USB mouse to the top USB port on the rear panel of |
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| the system. Press the Power button again to turn |
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| the system ON |
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• There is no picture | • Camera cables are loose or | • Check the camera video cable and connections |
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on selected channels | have become disconnected | • Disconnect and reconnect the cable at the DVR |
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/ camera picture is |
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| and at the Camera |
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not being displayed |
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| • Try moving the camera to another channel or use |
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| another cable |
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• The image on the | • Audio cables are loose or have | • Check the AUDIO connections to the DVR |
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DVR appears, but | been disconnected |
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does not have sound |
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• Audio channel is set to OFF in | • Open Main Menu>Record and set channel 1 audio |
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| the system menu | to ON |
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| • Audio is associated with the | • Audio is only available for channel |
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| wrong video channel | audio capable camera to channel 1 to avoid |
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| confusion |
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• I can’t set the time | • The system is recording | • Stop all recording on the system before |
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on the DVR |
| attempting to set the |
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| immediately after setting the time |
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• Schedule recording | • Schedule recording has not | • Press | / | on the front panel or Virtual |
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isn’t working | been enabled | Remote to enable schedule recording |
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| • A recording schedule has not | • Open Main Menu>Schedule. Configure up to four |
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| been entered | recording Modes. Under the Chart tab, apply the |
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| Modes to ALL days, or specific days |
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| • Press | / | on the front panel or Virtual |
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| Remote to enable schedule recording |
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• My system does not | • Continuous recording may be | • Press | / | on the front panel, or | on the |
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seem to be recording | disabled | remote control or Virtual |
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| For security, it is highly recommended to keep |
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| continuous recording ON at all times |
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| • Cameras may be disabled | • Open Main Menu>Record. Make sure cameras |
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| are ON |
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| • Motion detection is enabled | • Motion detection means the camera will only |
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| record when motion is detected. Open Main |
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| Menu>Record to enable/disable motion detection |
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| on specific cameras |
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