General Troubleshooting | FARGO electronic HDP700 manual

FARGO Electronics Inc.

Section

2

General Troubleshooting

2.1 Contacting FARGO Technical Support

If you have read the suggested Sections of the Technical Service and Maintenance Manual and were unable to find the answer(s) to your question(s), contact the FARGO Technical Support Group by phone at (952) 941-0050 or by fax at (952) 941-1852 for assistance.

Or, contact FARGO Technical Support via the Web:

http://www.fargo.com/tech_support/contact_tech_support.asp

Position a phone near the printer and computer so we can help troubleshoot the printer. Please have a self-test and a sample card ready when you call FARGO Technical Support.

HDP700 Series Card Printer

2-1

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FARGO electronic HDP700 manual General Troubleshooting, Contacting Fargo Technical Support

Contents

Page Page Fargo Electronics, Incorporated Page Table of Contents Image Transfer Tab Removing the Covers Packing Your HDP700 Card Printer LCD ON-LINE Menu Navigation Page Regulatory Compliances Specifications Agency Listings Technical Specifications Weight Operating TemperatureHDP Film Storage Temperature Dimensions HDP700 Series Card Printer Contacting Fargo Technical Support General Troubleshooting LCD Messages LCD Display Messages Message Cause / Solution SmartGuard Error / Status Messages Interference from external device Communication ErrorsParallel port mode set incorrectly System does not meet requirements Inadequate hard drive space Printer is unable to align flipper Card Feed ErrorsCard is stalling on or at the feed rollers Card jamming on the Flipper Table Encoding Errors HDP700 Series Card Printer Printing Process Errors Printer Open Printhead Temp Card Jam Transfer Process ErrorsTransfer Film Drive Error Laminator Cooling Error Transfer Lift Temperature Timeout Output Errors Diagnosing Image Problems Pixel FailureCard Surface Debris Incorrect Image Darkness Symptom Printed cards are too dark or too light Ribbon Wrinkle Incomplete Resin Printing Excessive Resin Printing HDP Film Wrinkle Symptom HDP Film is creased or wrinkled on the printed card Incomplete Transfer Image Placement Image Washout on Film Poor Image Quality Image Skewed on the Card Registration problem Printer Adjustments Refer To Drawing Tools Needed Fine-Tuning the Card Separator Adjustment Assembly D840995 Tape Adhesion Test Selecting The Appropriate HDP Printer Driver Settings Fail Color Matching Printer Driver OptionsDevice Options Tab Ribbon Type Print Back Side Only HDP720 only Disable PrintingPrint Both Sides HDP720 only Split 1 Set of Ribbon Panels HDP720 only Image Color Tab Image Position Image Transfer Tab Flattener Temperature Transfer Dwell Time and Temperature Panel Resin Tab HDP700 Series Card Printer Defining an Area HDP700 Series Card Printer HDP700 Series Card Printer Encoding Mode / Coercivity / Magnetic Track Selection Magnetic Encoding TabOverview ISO Track Locations Magnetic Track OptionsVerification Shift Data Left Sample String Sending Track Information Ascii Chart Card Tab Card SizeCard Type Cleaning the Printer Clean the Cleaning Rollers Clean the Inside of the Printer HDP700 Series Card Printer Parts Replacement HDP Lamination Board Cable Connections Rear Transfer Cover Removing the CoversPrint Station Cover Front Transfer Cover Card Input Hopper Cover Base Module Cover Back Cover Card Output Hopper Cover Replacing the Control Panel Assembly Components Replacing the Printhead Assembly Components Fan Assembly 840134Printhead D840854 Ribbon Deflector D840638 Head Force Spring 2 Replacing the Print Station Components Rings 140212Headlift Drive O-Ring Refer To Drawing Tools Needed Encoder Wheel Ribbon Sensor Board Assembly 140407 Ribbon Supply Motor Assembly D840980 Ribbon Sensor Array Assembly Headlift Motor Assembly 840131 Ribbon Take-Up Motor Assembly D840980 Headlift Sensor Assembly D840983 Ribbon Supply Encoder Sensor Assembly D840982 Replacing the Transfer Station Components Film Drive O-RingsEncoder Wheel 2 Lamination Supply Encoder Sensor Assembly Stepper Motor Assembly 840123 Lower Film Sensor Assembly Lamination Take-Up Encoder Sensor Assembly Print Platen Roller Upper Film Sensor Assembly D841023 Ribbon Drive Hub 2 Transfer Ribbon Peel Off Bar Assembly D840698 Transfer Station Assembly Refer to drawing Tools Required Lamination Assembly Transfer Lift Motor Transfer Lift Switch HDP700 Series Card Printer Replacing the Belt Driven Base Module Components Drive Belt Platen Roller to Card Feed Roller FrontDrive Belt Card Feed Roller to Card Feed Roller Stepper Motor Assembly Pinch Roller Spring Plate-Front -- 2 Compound Grooved Pulley Drive Belt-Tensioner to Platen Roller F000003 Pinch Roller Spring Plate-Back -- 2 Drive Pulley Front -- 3 D850190 Drive Belt-Stepper Motor to Tensioner F000004 Drive Pulley Back -- 2 D850190 Base Module Belt F000018 HDP700 Series Card Printer Drive Belt Platen Roller to Card Feed Roller Replacing the Gear Driven Base Module Components Stepper Motor Assembly Pinch Roller Spring Plate-Front Output Side Pinch Roller Spring Plate-Front Input Side Pinch Roller Spring Plate-Back Output Side 840354 Pinch Roller Spring Plate-Back Input Side 840354 Gear Card Transport --2 Compound Gear D841032 HDP700 Series Card Printer Flipper Table Sensor Board Assembly Card Low Sensor Board Assembly 140407Replacing the Card Input Hopper Components Card Feed Belt Cleaning Roller Drive Idler Gear 760401 Card Feed Gear 3 Encoding Feed Motor Assembly 840100 Cleaning Roller Assembly Card Feed Motor AssemblyFlipper Table Position Stepper Motor 840124 Clutch Spring 840285 Card Sensor Assembly-Flipper Table D840624 Magnetic Encoder Head 840104 Card Feed Sensor D840625 Encoder Card Sensor Replacing the Power Assembly Components Power SwitchPower Cord Receptacle 130067 Lamination Board Main Print Board A000030 Refer to Drawing D840590 Tools Needed Power SupplyReplacing the Output Stacker Components Output Stacker D840590 Stacker Lift Motor 840130 Stacker Full SensorPage Page Belt Driven Base Module Components Gear Driven Base Module Components Page Page Page Page Page Page Page Page Page HDP700 Series Card Printer Packing your HDP700 Card Printer HDP700 Series Card Printer Board Errors Sensor Testing Entering the LCD Menu and Selecting an Option HDP700 Series Card Printer Gray/Align Ymck for HDP710 Gray/Align YMC/K for HDP720 Print Test Image Select Transfer EOF Setup Printer Aligning the Print Offset Adjusting the Transfer Tension Setting the Transfer TOF Setting the Transfer EOF Adjusting the Transfer Temperature Adjusting the Film DriveAdjusting the Ribbon Tension Adjusting the Ribbon Drive Changing the Encoder Settings Setting the Flattener TemperatureSetting the Printhead Resistance Adjusting the Image Darkness Select MENU, Setup Printer, and Magnetic TOF Setting the Magnetic TOF Show Error Count Adjusting the Flipper OffsetShow Card Count System Upgrade Firmware Upgrade Downloading Firmware Updates Firmware Updater Application Program Updating the Printers Firmware To update the Main Firmware Figure A-3 To update the LCD Firmware Figure A-5