FARGO electronic HDP700 manual Card Feed Errors, Card is stalling on or at the feed rollers

Figure 2-1

FARGO Electronics Inc.

2.4 Card Feed Errors

Symptom: Cards don’t feed from input hopper, cards jam in flipper or transfer Section, or LCD Errors.

2.4.1Two or more cards are feeding at the same time or cards are not feeding properly

∙Remove the stack of cards. Ensure that the cards are not sticking together. Manually separate them if needed. Remember not to touch the surface of the card. Dirt or oil from hands will impair quality.

∙Slide the left wall of the Input Hopper to the proper location. The wall of the card hopper should be within .030” (.75mm) of the stack of cards.

∙When loading cards, it is important that the Card Thickness Adjustment Knob be set accordingly to ensure the printer feeds only one card at a time.

1.Open the Front Access Door.

2.Locate the Card Thickness Adjustment Knob.

3.Adjust this knob to the setting that matches card thickness. See Figure 2-1. For fine scale changes, see Adjusting the Card Separator Flap in Section 3.1. The adjustment knob controls the position of the printer's internal Card Separator which is designed to accommodate a range of card thickness surrounding the given card thickness settings.

∙ The Cleaning Rollers may be dirty or not

installed correctly. If the Cleaning Rollers are dirty or not installed correctly, the card may slip or jam. Refer to Section 3.9.4 for instructions on how to clean the Cleaning Roller.

∙Inspect the Card Feed Roller Motors for proper operation. See Section 2.4.2

2.4.2Card is stalling on or at the feed rollers

∙Use the arrows on the LCD panel to move the card forward or backward to free it.

∙Inspect the Card Feed Roller Motors for proper operation.

1.Leave the power ON and open the Print and Transfer Stations.

2.Press the FORWARD button to advance the card or the BACK button to reverse the card. Use these buttons to move the card through the printer.

2.4.3Card jamming on the Flipper Table

A card is jammed in the card flipping area of the printer. To clear the jam, see Section 2.7.3 for information.

2.4.4Printer is unable to align flipper

∙Open the Front Access Door and ensure that there are no obstructions.

∙Test the Flipper Table Home Sensor (140407) by entering the FLIPPER OFFSET in the PRINTER SETUP menu on the LCD display. Without making any adjustment, press the SELECT button. This should cause the Flipper Table to attempt to home itself.

∙Test the Flipper Table Home Sensor (140407) as described in Section 6.2. If sensor is not working, replace as described in Section 4.8.11

2.4.5Card feeds improperly off the Flipper table

Confirm that the Flipper Table Home Sensor is functioning as described in Section 2.4.4. If the Flipper Table Home Sensor (140407) is functioning properly, adjust the FLIPPER OFFSET as described in Section 7.3.24.

2-6 HDP700 Series Card Printer