Table of Contents

SPECIFICATIONS

1-1

Regulatory Compliances

1-1

Agency Listings

1-2

Technical Specifications

1-2

GENERAL TROUBLESHOOTING

2-1

2.1

Contacting FARGO Technical Support

2-1

2.2

LCD Display Messages

2-2

2.3

Communications Errors

2-4

 

2.3.1

System does not meet requirements

2-4

 

2.3.2

A driver or application is conflicting with the FARGO driver

2-4

 

2.3.3

Using an inadequate data cable

2-4

 

2.3.4

Interference from an external device

2-4

 

2.3.5

Cannot print from application

2-4

 

2.3.6

Parallel port mode set incorrectly

2-4

 

2.3.7

Inadequate hard drive space

2-4

2.4

Card Feed Errors

2-6

 

2.4.1

Two or more cards are feeding at the same time or cards

 

 

 

are feeding improperly

2-6

 

2.4.2

Card is stalling on or at the feed rollers

2-6

 

2.4.3

Card jamming on the Flipper Table

2-6

 

2.4.4

Printer is unable to align flipper

2-6

 

2.4.5

Card feeds improperly off the Flipper Table

2-6

2.5

Encoding Errors

2-7

 

2.5.1

No ENC Response

2-7

 

2.5.2

No Mag Encoder

2-7

 

2.5.3

Mag Encode Failed

2-7

 

2.5.4

Card Jam: Mag

2-7

 

2.5.5

No Smart Encoder

2-7

 

2.5.6

Smart Encode Failed

2-7

 

2.5.7

Card Jam: Smart

2-7

 

2.5.8

Unable to read encoded data

2-7

 

2.5.9

Data intended for the magnetic stripe was printed on the card

2-8

2.6

Printing Process Errors

2-9

 

2.6.1

Aligning Ribbon Error

2-9

 

2.6.2

Print Ribbon

2-9

 

2.6.3

Print Ribbon Out

2-9

 

2.6.4

Wrong Print Ribbon

2-9

 

2.6.5

Head Lift

2-9

 

2.6.6

Printer pausing between panels

2-9

 

2.6.7

Printhead Temp

2-10

 

2.6.8

Printer Open

2-10

2.7

Transfer Process Errors

2-11

 

2.7.1

Transfer Film Drive Error

2-11

 

2.7.2

Laminator Cooling Error

2-11

 

2.7.3

Card Jam

2-11

 

2.7.4

Temperature Timeout

2-12

 

2.7.5

Transfer Lift

2-12

2.8

Output Errors

2-13

 

2.8.1

Cards feed into the Output Stacker, but are not lifted up into place

2-13

 

 

 

 

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FARGO electronic HDP700 manual Table of Contents