
Queuing and Waiting Theory
•n = number of servers.
•λ = arrival rate of customers (Poisson input).
•∝ = service rate for each server (exponential service).
•ρ = Intensity factor = λ / ∝ (ρ, n for valid results).
•P0 = Probability that all servers are idle.
•Pb = Probability that all servers are busy.
•Lq = Average number of customers in queue.
•L = Average number of customers in the system (waiting and being served).
•Tq = Average waiting time in queue.
•T = Average total time through the sytem.
•P(t) = Probability of waiting longer than time t.
•
P0 =
| n – 1 | 
 | ρn | 
| ρk | 
 | |
| +  | ||
| ∑k! | n! | 1 –  | 
| k = 0 |  | n | 
| 
 | 
 | |
•
| P | 
 | 
 | ρnP0 | |
| b | =  | |||
| 
 | n! |  | ρ | |
| 
 | 
 |  | 1 –  | |
| 
 | 
 | 
 | n | |
•
•
| Lq | ρPb | L = L | 
 | + ρ | T = L / λ | T | 
 | Lq | 
| =  | q | q | =  | |||||
| 
 | n – ρ | 
 | 
 | 
 | 
 | λ | 
•P(t) = 
