Troubleshooting, Ethernet problems | HP 6980 specs

11 Troubleshooting

●Ethernet problems

●Wireless communication problems

●Printer does not print

●Paper jam

●Paper problems

●Paper mismatch

●Printer is stalled

●Print cartridge problems

●Photos do not print correctly

●PictBridge problems

●Bluetooth printing problems

●Banners do not print correctly

●Print quality is poor

●Document is misprinted

●Problems with borderless documents

●Error messages

●Printer lights are on or flashing

●Document prints slowly

●If you continue to have problems

●HP support process

Ethernet problems

The following problems can occur with an Ethernet connection.

Printer does not print

Print an HP Report page.

If the HP Report page does not print, verify the following:

●The printer is set up and powered on.

●The print cartridges are installed correctly.

●The printer is on and the paper tray is loaded.

●The printer is free of paper jams.

Link light

If the printer still does not print, then look at the Link light on the back of the printer:

State of the Link light	Task

Flashing	Resend the document, then look at the Activity light.

User's guide

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HP 6980 manual Troubleshooting, Ethernet problems, Printer does not print, State of the Link light Task

Contents

Users guide Acknowledgements Hewlett-Packard Company notices Contents Ethernet problems 137 Welcome Special features Get started Printer features Optional accessories Buttons and lights Power button and light Print Cartridge Status lights Print Cancel buttonQuiet mode button Resume button PictBridge lights Paper traysTray Printed pages are deposited in the Out tray Out tray Photo/envelope feeder Photos Envelopes Postcards Use print cartridges Print cartridgesReplace print cartridges Exit ink-backup mode Ink-backup modeInk-backup mode output Installed print cartridge Automatic paper-type sensor Connect to the printer To change a USB connection to a wireless connection To change a USB connection to an Ethernet connection Wireless networkingWireless networking basics Wi-Fi 802.11g and 802.11b Access points Adapters and access pointsWireless network examples Communication modes Infrastructure modeWhat you need for a wireless infrastructure network Ad hoc mode Wireless security Switch between 802.11b and 802.11gWireless network settings Wireless profiles Infrastructure networks Wireless network examplesPrinting Ad hoc networks Mixed wired and wireless networks Wireless profilesExample Athome Wireless network locationNetwork name Ssid Profile Atwork Laptop is configured for network2 Printer is configured for network1Laptop is reconfigured for network1 Ad hoc networks wireless direct-connect Wireless securityAdd security to the network Authentication type Authentication and encryptionAuthentication Definition Types of authentication Encryption type Types of encryption Wi-Fi Protected Access WPA To add WEP encryption Wired equivalent privacy WEPWEP is a network feature WEP keys Configure the printer for an open system SecureEasySetup buttonOpen system State of the Wireless Status light Printer status Wireless Status light Status of the icon Status of the printer network connection Wireless radioReport Page button Network light Disable the wireless radio How the wireless radio worksWireless Status light Disable and enable the wireless radio Turn radio off HP ReportPrint an HP Report Meaning Select the languageUnderstand the HP Report General information DNS Server Wireless Miscellaneous Embedded Web server EWS Open the embedded Web server Configure Bluetooth settings on a network printer Parameter Reset the printer to the factory default settings Numbers Default settingNetworking glossary Option Users guide Chapter Users guide Wired Ethernet networking Network communication Hardware Hubs, switches, and routersEthernet basics Cables Rendezvous What you need for a wired networkIP address Internet connections DSL or cable Internet connection without a gateway Ethernet network examples Connect the printer to an Ethernet network Install the printer on an Ethernet networkEthernet network without an Internet connection Previous installations Install the printer softwareState of the Link Task Light Go to step State of the Link light State of the printer Software installationEthernet lights Link light State of the Activity State of the printer light Bluetooth wireless printing Click Bluetooth Settings Configure Bluetooth settingsIf the Bluetooth device requires the address of the printer If the Bluetooth device displays the name of the printer If your printer is connected to a network Option Description Prepare to print Print photosPrint borderless photos Guidelines Source Upper tray PrintQuality Best or Maximum dpi Print photos with a border HP Real Life technologies Photo print cartridge Install the photo print cartridgeOpen HP Real Life technologies Color options Maximum dpi Gray photo print cartridge Advanced color management Store and handle photo paper Print black-and-white photos Handling Save money when printing photos PictBridge printing Print photos from a digitalCamera Use a PictBridge camera Connection light Error light Print photos from a Bluetooth camera Use a Bluetooth camera phoneDisplay Mail Print other documents Letters Documents Envelopes Print borderless brochures BrochuresQuality Normal or Best Print brochures with borders Greeting cards Postcards Quality Normal, Best, or Maximum dpi Transparencies Paper Size A4 or US Letter Labels Source Upper tray Paper Type Automatic or Plain paper Index cards and other small media Iron-on transfers Banners CD/DVD tattoos Paper Type HP CD/DVD Tattoo Source Upper tray Select a print quality Printing tipsGeneral everyday printing Presentation printing Select the Copies and Pages pane Set the page orderPrint collated copies Print multiple pages on a single sheet of paper Select a specific paper type Select a paper typeSelect a paper source Use the automatic paper-type sensor Automatic two-sided printing Resize a document Print dialog box Print settingsSetup dialog box Printer software Add a printer Set a default printerManage the printer Mac OS X 10.3 and later Manage the printer Mac OS X Click Add Printer View and change the status of a print job Mac OS X Users guide Selection numbers MaintenanceInstall print cartridges Print cartridge combinations Installation instructions Ink-backup mode Remove plastic tape Select Power Management Set the auto-off featureAlign the print cartridges View estimated ink levels Automatically clean print cartridgesCalibrate color Print a test Remove ink from your skin and clothing Manually clean print cartridgesGather cleaning supplies Maintain the printer body Store print cartridges Prepare to cleanCleaning instructions Maintain print cartridges HP Printer Utility Mac OS X Open the HP Printer UtilityHP Printer Utility panes Mac OS X 10.3 and later State of the Link light Task TroubleshootingEthernet problems Printer does not print Cannot open the printers embedded web server EWS State of the Activity light Check the Wireless Status light Wireless communication problemsState of the Wireless Status light Task State of the Wireless Status light Wireless Status light is on Solution Printer has the wrong network settingsPrinter communication mode Problem WPA Wireless access point filters MAC addresses Check the printer cable connection Printer does not printVerify the following Check the printer lights Check the print queue Paper jamIf the printer still does not print Printer ejects paper Paper problemsAccessories? Printer does not feed paper Printer is stalled Paper mismatchPrinter prints on multiple sheets at once Incorrect print cartridge Print cartridge problems Printing in ink-backup mode message Print cartridge problem messagePrint cartridge is in the wrong slot message Colors are tinted or incorrect Check the printer settingsPhotos do not print correctly Reload the paper tray Fading occurs near the edges of a photo Part of the photo is fadedPart of the photo is faded Fading occurs on the edges of a photo Images in a connected digital camera do not print PictBridge problemsPictBridge lights are flashing State of the lights Bluetooth printing problems Print quality is poor Banners do not print correctly Blank pages print Print is fadedToo much or too little ink appears on Document is misprinted Problems with borderless documentsToo much or too little ink appears on Image is printed at an angle Streaks appear in a light portion of a photo Photo has unwanted border Ink smearsFading occurs on the edges of a printout For most paper types Photo has an unwanted border Out of paper message Error messagesProblem with the print cartridge message For photo paper with a tear-off tab Out-of-paper message Printer lights are on or flashing If the status light is on and not flashing Print Cartridge Status light is on or flashingIf the status light is on and flashing Document prints slowly HP support process If you continue to have problems Automatic Two-Sided Printing Accessory duplexer Accessories Automatic two-sided printing Install the duplexer Automatic two-sided printing problems Option for two-sided printing cannot be selected Automatic Two-Sided Printing Accessory specifications Sheet Plain Paper Tray Install the 250-Sheet Plain Paper Tray Accessory Two parts Load the 250-Sheet Plain Paper Tray AccessorySet the paper size Users guide 135 Load paper Use the 250-Sheet Plain Paper Tray Accessory Weight Auto Two-Sided Print Accessory with Small Paper TraySheet Plain Paper Tray Accessory specifications Dimensions Print two-sided documents automatically Slide the paper-width guide to the left Print postcards Source Rear tray Configure the printer to feed paper from the In tray Configure the printer to feed paper from the accessoryPrint small photos Print envelopes Users guide 143 Source Rear tray Paper Type Plain paper Paper size is not supported by the duplexer Small paper tray specifications Duplexing specifications Users guide 147 USB cables AccessoriesSupplies Paper Printer specifications Specifications Recycling Environmental informationEnvironmental statement Reduction and elimination Users guide 151 Print cartridge recovery 152