If you continue to have problems, HP support process | HP 6980

If you continue to have problems

If you continue to have problems after investigating the troubleshooting topics, shut down the computer and then restart it.

If you still have questions after restarting the computer, visit HP Technical Support at www.hp.com/support.

HP support process

1.Visit HP Technical Support at www.hp.com/support.

HP online service and support is always available to all HP customers for the life of their HP products. It is the fastest source for up-to-date product information and expert assistance, and includes the following features:

–Fast access to qualified online support specialists

–Software and printer-driver updates for your product

–Valuable product and troubleshooting information for common problems

–Proactive product updates, support alerts, and HP newsgrams that are available when you register your product

2.For Europe only: Contact your local point of purchase.

If your printer has a hardware failure, you will be asked to bring it back to your local point of purchase. (Service is free during the printer limited-warranty period. After the warranty period, you will be quoted a service charge.)

3.Call HP support.

For the appropriate telephone number, see the inside front cover of the reference guide that came with your printer. Information about the phone support process can be found in "HP support by phone" in the reference guide.

Support options and availability vary by product, country/region, and language.

User's guide

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HP 6980 manual If you continue to have problems, HP support process

Contents

Users guide Acknowledgements Hewlett-Packard Company notices Contents Ethernet problems 137 Welcome Special features Get started Printer features Optional accessories Buttons and lights Power button and light Quiet mode button Print Cancel buttonResume button Print Cartridge Status lights Paper trays PictBridge lightsTray Printed pages are deposited in the Out tray Out tray Photo/envelope feeder Photos Envelopes Postcards Print cartridges Use print cartridgesReplace print cartridges Ink-backup mode output Ink-backup modeInstalled print cartridge Exit ink-backup mode Automatic paper-type sensor Connect to the printer To change a USB connection to a wireless connection Wireless networking basics Wireless networkingWi-Fi 802.11g and 802.11b To change a USB connection to an Ethernet connection Adapters and access points Access pointsWireless network examples What you need for a wireless infrastructure network Infrastructure modeAd hoc mode Communication modes Wireless network settings Switch between 802.11b and 802.11gWireless profiles Wireless security Printing Wireless network examplesAd hoc networks Infrastructure networks Wireless profiles Mixed wired and wireless networksExample Network name Ssid Wireless network locationProfile Atwork Athome Printer is configured for network1 Laptop is configured for network2Laptop is reconfigured for network1 Wireless security Ad hoc networks wireless direct-connectAdd security to the network Authentication Definition Authentication and encryptionTypes of authentication Authentication type Encryption type Types of encryption Wi-Fi Protected Access WPA WEP is a network feature Wired equivalent privacy WEPWEP keys To add WEP encryption SecureEasySetup button Configure the printer for an open systemOpen system State of the Wireless Status light Printer status Wireless Status light Report Page button Wireless radioNetwork light Status of the icon Status of the printer network connection Wireless Status light How the wireless radio worksDisable and enable the wireless radio Disable the wireless radio HP Report Turn radio offPrint an HP Report Understand the HP Report Select the languageGeneral information Meaning DNS Server Wireless Miscellaneous Embedded Web server EWS Open the embedded Web server Configure Bluetooth settings on a network printer Parameter Reset the printer to the factory default settings Networking glossary Default settingOption Numbers Users guide Chapter Users guide Wired Ethernet networking Ethernet basics Hardware Hubs, switches, and routersCables Network communication IP address What you need for a wired networkInternet connections Rendezvous DSL or cable Internet connection without a gateway Ethernet network examples Install the printer on an Ethernet network Connect the printer to an Ethernet networkEthernet network without an Internet connection Install the printer software Previous installationsState of the Link Task Light Go to step Ethernet lights Software installationLink light State of the Link light State of the printer State of the Activity State of the printer light Bluetooth wireless printing If the Bluetooth device requires the address of the printer Configure Bluetooth settingsIf the Bluetooth device displays the name of the printer Click Bluetooth Settings If your printer is connected to a network Option Description Print borderless photos Print photosGuidelines Prepare to print Print Source Upper trayQuality Best or Maximum dpi Print photos with a border HP Real Life technologies Install the photo print cartridge Photo print cartridgeOpen HP Real Life technologies Color options Maximum dpi Gray photo print cartridge Advanced color management Store and handle photo paper Print black-and-white photos Handling Save money when printing photos Camera Print photos from a digitalUse a PictBridge camera PictBridge printing Connection light Error light Use a Bluetooth camera phone Print photos from a Bluetooth cameraDisplay Mail Print other documents Letters Documents Envelopes Brochures Print borderless brochuresQuality Normal or Best Print brochures with borders Greeting cards Postcards Quality Normal, Best, or Maximum dpi Transparencies Paper Size A4 or US Letter Labels Source Upper tray Paper Type Automatic or Plain paper Index cards and other small media Iron-on transfers Banners CD/DVD tattoos Paper Type HP CD/DVD Tattoo Source Upper tray General everyday printing Printing tipsPresentation printing Select a print quality Print collated copies Set the page orderPrint multiple pages on a single sheet of paper Select the Copies and Pages pane Select a paper source Select a paper typeUse the automatic paper-type sensor Select a specific paper type Automatic two-sided printing Resize a document Setup dialog box Print settingsPrinter software Print dialog box Manage the printer Mac OS X 10.3 and later Set a default printerManage the printer Mac OS X Add a printer Click Add Printer View and change the status of a print job Mac OS X Users guide Install print cartridges MaintenancePrint cartridge combinations Selection numbers Installation instructions Ink-backup mode Remove plastic tape Set the auto-off feature Select Power ManagementAlign the print cartridges Calibrate color Automatically clean print cartridgesPrint a test View estimated ink levels Gather cleaning supplies Manually clean print cartridgesMaintain the printer body Remove ink from your skin and clothing Cleaning instructions Prepare to cleanMaintain print cartridges Store print cartridges HP Printer Utility HP Printer Utility panes Open the HP Printer UtilityMac OS X 10.3 and later Mac OS X Ethernet problems TroubleshootingPrinter does not print State of the Link light Task Cannot open the printers embedded web server EWS State of the Activity light Wireless communication problems Check the Wireless Status lightState of the Wireless Status light Task State of the Wireless Status light Wireless Status light is on Printer communication mode Printer has the wrong network settingsProblem Solution WPA Wireless access point filters MAC addresses Verify the following Printer does not printCheck the printer lights Check the printer cable connection Paper jam Check the print queueIf the printer still does not print Accessories? Paper problemsPrinter does not feed paper Printer ejects paper Paper mismatch Printer is stalledPrinter prints on multiple sheets at once Incorrect print cartridge Print cartridge problems Print cartridge problem message Printing in ink-backup mode messagePrint cartridge is in the wrong slot message Photos do not print correctly Check the printer settingsReload the paper tray Colors are tinted or incorrect Part of the photo is faded Part of the photo is fadedFading occurs on the edges of a photo Fading occurs near the edges of a photo PictBridge problems Images in a connected digital camera do not printPictBridge lights are flashing State of the lights Bluetooth printing problems Print quality is poor Banners do not print correctly Print is faded Blank pages printToo much or too little ink appears on Problems with borderless documents Document is misprintedToo much or too little ink appears on Image is printed at an angle Streaks appear in a light portion of a photo Ink smears Photo has unwanted borderFading occurs on the edges of a printout For most paper types Photo has an unwanted border Problem with the print cartridge message Error messagesFor photo paper with a tear-off tab Out of paper message Out-of-paper message Printer lights are on or flashing Print Cartridge Status light is on or flashing If the status light is on and not flashingIf the status light is on and flashing Document prints slowly HP support process If you continue to have problems Automatic Two-Sided Printing Accessory duplexer Accessories Automatic two-sided printing Install the duplexer Automatic two-sided printing problems Option for two-sided printing cannot be selected Automatic Two-Sided Printing Accessory specifications Sheet Plain Paper Tray Install the 250-Sheet Plain Paper Tray Accessory Load the 250-Sheet Plain Paper Tray Accessory Two partsSet the paper size Users guide 135 Load paper Use the 250-Sheet Plain Paper Tray Accessory Sheet Plain Paper Tray Accessory specifications Auto Two-Sided Print Accessory with Small Paper TrayDimensions Weight Print two-sided documents automatically Slide the paper-width guide to the left Print postcards Source Rear tray Configure the printer to feed paper from the accessory Configure the printer to feed paper from the In trayPrint small photos Print envelopes Users guide 143 Source Rear tray Paper Type Plain paper Paper size is not supported by the duplexer Small paper tray specifications Duplexing specifications Users guide 147 Supplies AccessoriesPaper USB cables Printer specifications Specifications Environmental statement Environmental informationReduction and elimination Recycling Users guide 151 Print cartridge recovery 152