Print cartridge problem message | HP 6980 guide

Chapter 11

If the Print Cartridge Status light continues to flash, visit HP Technical Support at www.hp.com/support.

Print cartridge problem message

If you receive a message about a problem with one of the print cartridges, follow these steps:

1.Raise the printer cover and remove the print cartridge that was named in the error message.

2.Reinstall the print cartridge.

If the Print Cartridge Status light is not flashing, the problem is solved. If the Print Cartridge Status light is flashing, go to the next step.

3.Manually clean the print cartridge.

4.Reinsert the print cartridge in the printer and close the printer cover.

If the Print Cartridge Status light is still flashing, the print cartridge is faulty and must be replaced.

Note You can print with one print cartridge in ink-backup mode if you do not have a replacement print cartridge available.

5.If the Print Cartridge Status light continues to flash after replacing the print cartridge, visit HP Technical Support at www.hp.com/support.

Printing in ink-backup mode message

When the printer detects that only one print cartridge is installed, ink-backup mode is initiated. This printing mode lets you print with a single print cartridge, but it slows the printer and affects the quality of printouts.

If you receive the ink-backup mode message and two print cartridges are installed in the printer, verify that the plastic tape has been removed from each print cartridge. When the protective piece of plastic tape covers the print cartridge contacts, the printer cannot detect that the print cartridge is installed.

1 Remove plastic tape

Print cartridge is in the wrong slot message

If you receive this error message, the print cartridge is installed in the wrong side of the print cartridge cradle.

Always install the tri-color print cartridge in the left print cartridge cradle compartment. Install the black or photo print cartridge in the right print cartridge cradle compartment.

112	HP Deskjet 6980 series

Image 114

HP 6980 Print cartridge problem message, Printing in ink-backup mode message, Print cartridge is in the wrong slot message

Contents

Users guide Hewlett-Packard Company notices Acknowledgements Contents Ethernet problems 137 Welcome Special features Printer features Get started Optional accessories Power button and light Buttons and lights Resume button Print Cancel buttonQuiet mode button Print Cartridge Status lights Paper trays PictBridge lightsTray Out tray Printed pages are deposited in the Out tray Photo/envelope feeder Envelopes Photos Postcards Print cartridges Use print cartridgesReplace print cartridges Installed print cartridge Ink-backup modeInk-backup mode output Exit ink-backup mode Automatic paper-type sensor To change a USB connection to a wireless connection Connect to the printer Wi-Fi 802.11g and 802.11b Wireless networkingWireless networking basics To change a USB connection to an Ethernet connection Adapters and access points Access pointsWireless network examples Ad hoc mode Infrastructure modeWhat you need for a wireless infrastructure network Communication modes Wireless profiles Switch between 802.11b and 802.11gWireless network settings Wireless security Ad hoc networks Wireless network examplesPrinting Infrastructure networks Wireless profiles Mixed wired and wireless networksExample Profile Atwork Wireless network locationNetwork name Ssid Athome Printer is configured for network1 Laptop is configured for network2Laptop is reconfigured for network1 Wireless security Ad hoc networks wireless direct-connectAdd security to the network Types of authentication Authentication and encryptionAuthentication Definition Authentication type Types of encryption Encryption type Wi-Fi Protected Access WPA WEP keys Wired equivalent privacy WEPWEP is a network feature To add WEP encryption SecureEasySetup button Configure the printer for an open systemOpen system Wireless Status light State of the Wireless Status light Printer status Network light Wireless radioReport Page button Status of the icon Status of the printer network connection Disable and enable the wireless radio How the wireless radio worksWireless Status light Disable the wireless radio HP Report Turn radio offPrint an HP Report General information Select the languageUnderstand the HP Report Meaning Wireless DNS Server Embedded Web server EWS Miscellaneous Configure Bluetooth settings on a network printer Open the embedded Web server Reset the printer to the factory default settings Parameter Option Default settingNetworking glossary Numbers Users guide Chapter Users guide Wired Ethernet networking Cables Hardware Hubs, switches, and routersEthernet basics Network communication Internet connections What you need for a wired networkIP address Rendezvous Ethernet network examples DSL or cable Internet connection without a gateway Install the printer on an Ethernet network Connect the printer to an Ethernet networkEthernet network without an Internet connection Install the printer software Previous installationsState of the Link Task Light Go to step Link light Software installationEthernet lights State of the Link light State of the printer Bluetooth wireless printing State of the Activity State of the printer light If the Bluetooth device displays the name of the printer Configure Bluetooth settingsIf the Bluetooth device requires the address of the printer Click Bluetooth Settings If your printer is connected to a network Option Description Guidelines Print photosPrint borderless photos Prepare to print Print Source Upper trayQuality Best or Maximum dpi Print photos with a border HP Real Life technologies Install the photo print cartridge Photo print cartridgeOpen HP Real Life technologies Maximum dpi Color options Advanced color management Gray photo print cartridge Print black-and-white photos Store and handle photo paper Save money when printing photos Handling Use a PictBridge camera Print photos from a digitalCamera PictBridge printing Connection light Error light Use a Bluetooth camera phone Print photos from a Bluetooth cameraDisplay Print other documents Mail Letters Documents Envelopes Brochures Print borderless brochuresQuality Normal or Best Greeting cards Print brochures with borders Postcards Transparencies Quality Normal, Best, or Maximum dpi Labels Paper Size A4 or US Letter Index cards and other small media Source Upper tray Paper Type Automatic or Plain paper Iron-on transfers Banners CD/DVD tattoos Paper Type HP CD/DVD Tattoo Source Upper tray Presentation printing Printing tipsGeneral everyday printing Select a print quality Print multiple pages on a single sheet of paper Set the page orderPrint collated copies Select the Copies and Pages pane Use the automatic paper-type sensor Select a paper typeSelect a paper source Select a specific paper type Automatic two-sided printing Resize a document Printer software Print settingsSetup dialog box Print dialog box Manage the printer Mac OS X Set a default printerManage the printer Mac OS X 10.3 and later Add a printer View and change the status of a print job Mac OS X Click Add Printer Users guide Print cartridge combinations MaintenanceInstall print cartridges Selection numbers Ink-backup mode Installation instructions Remove plastic tape Set the auto-off feature Select Power ManagementAlign the print cartridges Print a test Automatically clean print cartridgesCalibrate color View estimated ink levels Maintain the printer body Manually clean print cartridgesGather cleaning supplies Remove ink from your skin and clothing Maintain print cartridges Prepare to cleanCleaning instructions Store print cartridges HP Printer Utility Mac OS X 10.3 and later Open the HP Printer UtilityHP Printer Utility panes Mac OS X Printer does not print TroubleshootingEthernet problems State of the Link light Task State of the Activity light Cannot open the printers embedded web server EWS Wireless communication problems Check the Wireless Status lightState of the Wireless Status light Task Wireless Status light is on State of the Wireless Status light Problem Printer has the wrong network settingsPrinter communication mode Solution Wireless access point filters MAC addresses WPA Check the printer lights Printer does not printVerify the following Check the printer cable connection Paper jam Check the print queueIf the printer still does not print Printer does not feed paper Paper problemsAccessories? Printer ejects paper Paper mismatch Printer is stalledPrinter prints on multiple sheets at once Print cartridge problems Incorrect print cartridge Print cartridge problem message Printing in ink-backup mode messagePrint cartridge is in the wrong slot message Reload the paper tray Check the printer settingsPhotos do not print correctly Colors are tinted or incorrect Fading occurs on the edges of a photo Part of the photo is fadedPart of the photo is faded Fading occurs near the edges of a photo PictBridge problems Images in a connected digital camera do not printPictBridge lights are flashing State of the lights Bluetooth printing problems Banners do not print correctly Print quality is poor Print is faded Blank pages printToo much or too little ink appears on Problems with borderless documents Document is misprintedToo much or too little ink appears on Streaks appear in a light portion of a photo Image is printed at an angle Ink smears Photo has unwanted borderFading occurs on the edges of a printout Photo has an unwanted border For most paper types For photo paper with a tear-off tab Error messagesProblem with the print cartridge message Out of paper message Printer lights are on or flashing Out-of-paper message Print Cartridge Status light is on or flashing If the status light is on and not flashingIf the status light is on and flashing Document prints slowly If you continue to have problems HP support process Accessories Automatic Two-Sided Printing Accessory duplexer Install the duplexer Automatic two-sided printing Automatic two-sided printing problems Option for two-sided printing cannot be selected Automatic Two-Sided Printing Accessory specifications Install the 250-Sheet Plain Paper Tray Accessory Sheet Plain Paper Tray Load the 250-Sheet Plain Paper Tray Accessory Two partsSet the paper size Users guide 135 Use the 250-Sheet Plain Paper Tray Accessory Load paper Dimensions Auto Two-Sided Print Accessory with Small Paper TraySheet Plain Paper Tray Accessory specifications Weight Print two-sided documents automatically Print postcards Slide the paper-width guide to the left Source Rear tray Configure the printer to feed paper from the accessory Configure the printer to feed paper from the In trayPrint small photos Print envelopes Users guide 143 Source Rear tray Paper Type Plain paper Paper size is not supported by the duplexer Duplexing specifications Small paper tray specifications Users guide 147 Paper AccessoriesSupplies USB cables Specifications Printer specifications Reduction and elimination Environmental informationEnvironmental statement Recycling Print cartridge recovery Users guide 151 152