Problem solving | HP CP4005 guide

8 Problem solving

This chapter describes what to do if problems arise with your printer. The following topics are covered:

●Basic troubleshooting checklist

●Factors affecting printer performance

●Troubleshooting information pages

●Control panel message types

●Control panel messages

●Paper jams

●Common causes of paper jams

●Clearing jams

●Media-handling problems

●Printer response problems

●Printer control panel problems

●Incorrect printer output

●Software application problems

●Troubleshooting common Macintosh problems

●Color printing problems

●Print quality troubleshooting

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HP CP4005 manual Problem solving

Contents

HP Color LaserJet CP4005 Page HP Color LaserJet CP4005 Trademark Credits Copyright and License HP direct ordering for accessories or supplies Online servicesHP service information HP service agreements HP support and information for Macintosh computers Table of contents Control panel O configuration Printing tasks Managing the printer Color Maintenance Problem solving Appendix C Service and Support Appendix B Supplies and accessoriesAppendix a Working with memory Appendix E Regulatory information Appendix D Printer specifications257 261 Xiv Printer basics User guide links Where to look for more information Quick access to printer informationSetting up the printer World Wide Web links Accessory and Consumable Installation Guides Using the printerCD-ROM User Guide Online Help HP Color LaserJet CP4005n product number CB503A Printer configurationsHP Color LaserJet CP4005dn product number CB504A Features Printer features 1Features Walk around On/off switchTop cover Control panel Enww Software Printer software Installing the printing system software Installing the printing system software Installing the software for Windows 2000 or Windows XP Installing Windows printing system software for networks Software for networks Uninstalling the softwareRemoving software from Windows operating systems Utilities HP Web JetadminHP Easy Printer Care Software Embedded Web server FeaturesOther components and utilities Windows Mac OS Network administrator Supported printer drivers Printer driversAdditional drivers Select the correct printer driver Gaining access to the printer driversPrinter-driver Help Windows Duplexing Click the Installable Options menu Printer drivers for Macintosh computers Enww To install printer drivers for Mac OS X v10.2, v10.3, Installing Macintosh printing system software for networksSoftware for Macintosh computers PostScript Printer Description PPD files To remove software from Macintosh operating systems To install the printing system softwareClick Add Printer Printing a cleaning Using the HP Printer Utility for MacintoshPrinting a configuration Opening the HP Printer Utility Viewing supplies status Ordering supplies online and using other support featuresUploading a file to the printer Configuring trays Activating the two-sided printing duplexing modeUpdating the firmware Printing stored jobs Setting up e-mail alerts Changing network settingsOpening the embedded Web server Click Apply Now Supported media weights and sizes Print media specificationsTray Dimensions Weight or thickness Capacity 2Tray 1 media sizes 3Tray 2 and optional Tray 3 media sizes1 Automatic duplex printing Dimensions Weight or thickness4Automatic duplex printing two-sided printing Automatic duplex printing Dimensions Control panel Display Introduction 2Printer display Accessing the control panel from a computer Button name Function Control panel buttons Indicator Off Flashing Interpreting control panel indicator lights Getting started basics Control panel menus To enter the menus Menu hierarchyRetrieve job menu Information menu Paper handling menu Configure device menuPrint File Directory Print PCL Font List Print PS Font List Paper Handling Tray X Size Diagnostics menu Enww Menu item Description Retrieve job menuPrint Supplies Status Information menuPrint File Directory Menu item Value Description Paper handling menu Printing menu Configure device menu Print quality menu Tray 2-N Sensing Auto Sense Mode Tray 1 SensingBelt Contact Fuser Temp Tray Restore Optimize Quick Calibrate NOW System setup menuCalibrate NOW Color RET OFF Enable Color Disable ColorImage Rotation Enabled Date Minutes Hours Wake Time MinutesPersonality Auto Clearable Warnings JOB Menu Resets menu Values are on and OFF Menu item Values Diagnostics menu Setting the color/black mix Changing printer control panel configuration settingsShow IP address Color/black mix Tray behavior options Setting the printer to use the requested tray Setting the printer default for PS defer media Setting manually feed promptPress to select Manually Feed Prompt Setting the printer to use another tray Setting the printer to use size/type promptSetting the printer to duplex blank pages Setting the printer to rotate images Sleep delaySetting sleep delay Setting the wake time Disabling/enabling sleep modeWake time Display brightness Setting the display brightness Setting the clearable warnings Setting the personalityPersonality Clearable warnings Auto continue Setting auto continueReplace supplies Setting order at response Setting replace supplies responseOrder at Color supply out Setting color supply out response Jam recoverySetting jam recovery response Language RAM diskChanging RAM disk behavior Selecting the language Enww Using the printer control panel in shared environments Enww O configuration Configuring TCP/IP parameters Network configurationSetting an IP address Setting the subnet mask Setting the default gateway 1USB configuration USB configuration HP Jetdirect print servers Available software solutions Ieee 802.11 standard Wireless printing Enww Printing tasks Controlling print jobs Print setting prioritiesSource Type and size Controlling print jobs Media to avoid Selecting print mediaPaper that can damage the printer Full sensing default Automatic media type sensing auto sense modeTray 1 sensing Expanded sensing Tray 2 and optional Tray 3 sensing Transparency only default Configuring trays when the printer gives a prompt Configuring input traysConfiguring a tray when loading paper Configuring trays using the paper handling menu Configuring a tray to match print job settingsConfiguring the paper size Configuring the paper type Setting a custom size in Tray 2 or optional Tray Loading Tray Printing from Tray 1 multipurpose tray Loading envelopes into Tray Printing envelopes from Tray Printing envelopes Printing from Tray 2 or optional TrayAddress type Left margin Top margin Enww Enww Enww Enww Loading custom-sized media into Tray 2 and optional Tray Enww Transparencies Printing on special mediaGlossy paper Envelopes Colored paperLabels Heavy paper HP LaserJet Tough paper Paper type Paper weightPreprinted forms and letterhead Recycled paper Creating and using quick sets Using features in the printer driverTo create a quick set Resizing documents Creating and using watermarks Using different paper/covers Setting a custom paper size from the printer driverPrinting a blank first Printing multiple pages on one sheet of paper To print multiple pages on one sheet of paper Printing on both sides of the paper Layout options for printing on both sides To print on both sides manuallyOn the Finishing tab, select Print on Both Sides manually Using the HP Digital Imaging Options dialog box Setting the color optionsTo set the color options Opening the HP Digital Imaging Options dialog box Using the Services tab Creating and using presets in Mac OS Using features in the Macintosh printer driverTo create a preset To use presets To print a cover To print on both sides manually To set the color options Two-sided duplex printing Control panel settings for automatic two-sided printing Manual two-sided printing Options for binding two-sided printing jobs Printing booklets Printing a different first Special printing situationsPrinting a blank back cover Printing on custom-size media Stopping the current print job from a software application Stopping a print request Proofing and holding a job Job storage featuresPrinting stored jobs Deleting stored jobs Printing a private job Private jobs Deleting a private job Mopier mode Enww Managing memory Managing the printer Printer information pages ConfigurationMenu map Supplies status Press to select Print ConfigurationUsage Print Cmyk samples DemoPrint RGB samples PCL or PS font list File directoryEvent log Press to select Print File Directory Accessing the embedded Web server Using the embedded Web server Information tab Settings tab Networking tab Setting the real-time clockOther links Supported operating systems Using the HP Easy Printer Care SoftwareTo use the HP Easy Printer Care Software HP Easy Printer Care Software sections Support tab Alert Settings windowSupplies Ordering window Device List tab Color HP ImageREt Using colorPaper selection Color options Cmyk ink set emulation PostScript only Printing in four colors Cmyk Sample book color matching Color matchingPrinting color samples Color matching Managing printer color options on Windows computers Automatic or manual color adjustmentPrint in grayscale RGB Color Color Themes Edge Control Manual color optionsHalftone options Neutral Grays Restricting color printing Print Color as Gray Managing printer color options on Macintosh computersAdvanced color options for text, graphics, and photographs Halftone options Edge Control RGB Color Maintenance Managing print cartridges Print cartridge authenticationHP print cartridges Non-HP print cartridges Print cartridge life expectancy Print cartridge storageChecking the print cartridge life Replacing a print cartridge To replace the print cartridge Changing print cartridges Changing print cartridges Incorrect Color Cartridge Replacing supplies Supply replacement guidelinesLocating supplies Making room around the printer for replacing supplies Approximate replacement intervals for supplies Press to select Create Cleaning Using the cleaning Setting auto cleaning Press to select Process CleaningSetting the cleaning interval Enww Software Information location Configuring alerts Problem solving Basic troubleshooting checklist Factors affecting printer performance Paper path test Troubleshooting information pages Registration Critical error messages Error messagesControl panel message types Status messages Message listing Control panel messages Press Clear jam then13.X.XX JAM in TOP Cover or Duplex Area For help press 13.X.XX JAM Inside Duplexer Jams in Paper Path 13.X.XX MultipleEmbedded I/O Buffer Overflow Fuser Error Printer ErrorUnexpected Type in Tray 55.0X.YY Printer Error Printer Error Controller ErrorControl panel message Description 53.XX.X Check RAM To continue Support/ljcp4005 If the problem persists, contactNo System Permanent Settings Changed Storage ErrorSettings Changed Printer Error Storage Write Fail FS File Write ProtectedSystem is Full FS not Card Slot Cleaning Disk X% CompleteNot Functional Chosen Personality Data Received Cyan CartridgeDeleting Private Jobs Disk Device Disk is Ready Genuine HP supplies installedEvent Log Empty Flash File Install Supplies Install FuserInstall Transfer Unit Insert or Close To use another Do not Power OFFLoad Tray Type Size For help press Loading Manually Feed Magenta CartridgeManually Feed Type Size Output Stack USE NON HP SupplyOrder Color Cartridge Order Fuser KIT Less than X Pages Order Transfer KIT ConfigurationPrinting Stopped Cmyk Samples Event LOG Engine TestFile Directory Font List RAM Disk Device Intermittent ModeRAM Disk File RAM Disk is Remove at least one print cartridge To exit press. Stop To exit press. Stop AT OUT Request accepted To Stop AT OUTResend Restoring Restricted from Printing in Color ValuesSize Mismatch Tray X=SIZE Error USB AccessoryTray X Empty Tray X Open Embedded JET Direct ErrorYellow Cartridge Paper jams Paper jam recovery To disable paper jam recovery Common causes of paper jams Cause and solution SolutionPaper jams Jam in Tray Clearing jams Jam in Tray 2 or optional Tray Jams in top cover area Clearing a jam in the top cover area Enww Clearing other jams Enww Close the transfer unit Close the top and front covers Multiple sheets Media-handling problemsIncorrect page size 1Printer feeds multiple sheets Tray 2 or optional Tray 3 feed error Automatic feed errorIncorrect tray 6Transparencies or glossy paper will not feed Special media feed error Output quality Envelope printing error7Envelopes jam or will not feed in the printer 8Output is curled or wrinkled 9Printer will not duplex or duplexes incorrectly Duplexing error Control panel display is blank Printer response problemsPrinter does not print 10No display message Printer selection Printer not receiving data12Printer is on, but is not receiving data 13Unable to select the printer from the computer Printer drivers or Printer drivers for Macintosh computers Control panel setting Printer control panel problems14Control panel settings work incorrectly Selecting optional Tray Output errors Symbol setsIncorrect printer output Incorrect fonts Guidelines for printing with different fonts Partial printout20Partial printout System selection through software Software application problemsFont selection from software Color selection from software Optional Tray 3 and duplexer recognition Solving problems with Mac OS Troubleshooting common Macintosh problems25Problems with Mac OS Print queue might be stopped Software troubleshooting Cause SolutionHardware troubleshooting Printout color error Color printing problemsIncorrect shade Missing color Color match error Cartridge error29Inconsistent colors after installing a print cartridge 30Printed colors do not match screen colors Print quality problems associated with media Print quality troubleshootingOverhead transparency defects Print quality problems associated with jams Print quality problems associated with the environmentPrint quality troubleshooting pages Print quality troubleshooting tool Repetitive defect ruler Calibrating the printerPress to select Quick Calibrate NOW Print quality defect chart Vertical lines Repetitive defects Horizontal lines or streaks Misaligned colors Fingerprints and media dents Color fade in all colorsLoose toner Specks or stray toner Smeared toner Skewed, stretched, or off- center Enww Working with memory Printer memory Printing a configuration Installing DDR memory DIMMs Installing memory Enww Enww Enww Enww Enabling memory To enable memory for Windows 2000 and Windows XP Supplies and accessories Click Other Links Part numbers Supplies, accessories, and part numbersPart Part number Type/size HP Color LaserJet CP4005 User Guide Part Part number Enww Service and Support Hewlett-Packard limited warranty statement Print cartridge limited warranty statement Fuser and transfer unit limited warranty statement On-site service agreements HP maintenance agreementsPriority on-site service Next-day on-site service Enww Printer specifications Table D-1Physical dimensions Physical dimensionsProduct Height Depth Width Weight Table D-2Power consumption average, in watts1 Electrical specifications Acoustic emissions Sound Power Level Declared Per ISOSound Pressure Level Bystander Position Declared Per ISO Specification Recommended Allowed Environmental specifications Enww Regulatory information FCC regulations FCC regulations Environmental product stewardship program Paper Return and recycling instructionsMaterial restrictions United States and Puerto Rico HP Color LaserJet CP4005 Series Material Safety Data Sheet Msds For more information Declaration of Conformity Declaration of Conformity Laser safety Safety statementsCanadian DOC regulations Luokan 1 laserlaite Laser Statement for Finland Enww Bidirectional communication Two-way data transmission Glossary Enww Enww Enww Index Symbols/Numerics Enww System setup FCC Page CB503-90901* *CB503-90901