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HP CP4005 manual Problem solving

Models: CP4005

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8 Problem solving

This chapter describes what to do if problems arise with your printer. The following topics are covered:

●Basic troubleshooting checklist

●Factors affecting printer performance

●Troubleshooting information pages

●Control panel message types

●Control panel messages

●Paper jams

●Common causes of paper jams

●Clearing jams

●Media-handling problems

●Printer response problems

●Printer control panel problems

●Incorrect printer output

●Software application problems

●Troubleshooting common Macintosh problems

●Color printing problems

●Print quality troubleshooting

ENWW

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HP CP4005 manual Problem solving

Contents

HP Color LaserJet CP4005 Page HP Color LaserJet CP4005 Trademark Credits Copyright and LicenseHP direct ordering for accessories or supplies Online servicesHP service information HP service agreementsHP support and information for Macintosh computers Table of contents Control panel O configuration Printing tasks Managing the printer Color MaintenanceProblem solving Appendix C Service and Support Appendix B Supplies and accessoriesAppendix a Working with memory Appendix E Regulatory information Appendix D Printer specifications257 261Xiv Printer basics User guide links Where to look for more information Quick access to printer informationSetting up the printer World Wide Web linksAccessory and Consumable Installation Guides Using the printerCD-ROM User Guide Online HelpHP Color LaserJet CP4005n product number CB503A Printer configurationsHP Color LaserJet CP4005dn product number CB504A Features Printer features1Features Walk around On/off switchTop cover Control panelEnww Software Printer softwareInstalling the printing system software Installing the printing system softwareInstalling the software for Windows 2000 or Windows XP Installing Windows printing system software for networksSoftware for networks Uninstalling the softwareRemoving software from Windows operating systems Utilities HP Web JetadminHP Easy Printer Care Software Embedded Web server FeaturesOther components and utilities Windows Mac OS Network administrator Supported printer drivers Printer driversAdditional drivers Select the correct printer driver Gaining access to the printer driversPrinter-driver Help Windows DuplexingClick the Installable Options menu Printer drivers for Macintosh computers Enww To install printer drivers for Mac OS X v10.2, v10.3, Installing Macintosh printing system software for networksSoftware for Macintosh computers PostScript Printer Description PPD filesTo remove software from Macintosh operating systems To install the printing system softwareClick Add Printer Printing a cleaning Using the HP Printer Utility for MacintoshPrinting a configuration Opening the HP Printer UtilityViewing supplies status Ordering supplies online and using other support featuresUploading a file to the printer Configuring trays Activating the two-sided printing duplexing modeUpdating the firmware Printing stored jobsSetting up e-mail alerts Changing network settingsOpening the embedded Web server Click Apply Now Supported media weights and sizes Print media specificationsTray Dimensions Weight or thickness Capacity 2Tray 1 media sizes3Tray 2 and optional Tray 3 media sizes1 Automatic duplex printing Dimensions Weight or thickness4Automatic duplex printing two-sided printing Automatic duplex printing Dimensions Control panel Display Introduction2Printer display Accessing the control panel from a computer Button name Function Control panel buttonsIndicator Off Flashing Interpreting control panel indicator lightsGetting started basics Control panel menusTo enter the menus Menu hierarchyRetrieve job menu Information menuPaper handling menu Configure device menuPrint File Directory Print PCL Font List Print PS Font List Paper Handling Tray X SizeDiagnostics menu Enww Menu item Description Retrieve job menuPrint Supplies Status Information menuPrint File Directory Menu item Value Description Paper handling menuPrinting menu Configure device menuPrint quality menu Tray 2-N Sensing Auto Sense Mode Tray 1 SensingBelt Contact Fuser Temp Tray Restore Optimize Quick Calibrate NOW System setup menuCalibrate NOW Color RET OFFEnable Color Disable ColorImage Rotation Enabled DateMinutes Hours Wake Time MinutesPersonality Auto Clearable Warnings JOBMenu Resets menuValues are on and OFF Menu item ValuesDiagnostics menu Setting the color/black mix Changing printer control panel configuration settingsShow IP address Color/black mixTray behavior options Setting the printer to use the requested traySetting the printer default for PS defer media Setting manually feed promptPress to select Manually Feed Prompt Setting the printer to use another tray Setting the printer to use size/type promptSetting the printer to duplex blank pages Setting the printer to rotate images Sleep delaySetting sleep delay Setting the wake time Disabling/enabling sleep modeWake time Display brightness Setting the display brightnessSetting the clearable warnings Setting the personalityPersonality Clearable warningsAuto continue Setting auto continueReplace supplies Setting order at response Setting replace supplies responseOrder at Color supply outSetting color supply out response Jam recoverySetting jam recovery response Language RAM diskChanging RAM disk behavior Selecting the languageEnww Using the printer control panel in shared environments Enww O configuration Configuring TCP/IP parameters Network configurationSetting an IP address Setting the subnet mask Setting the default gateway 1USB configuration USB configurationHP Jetdirect print servers Available software solutionsIeee 802.11 standard Wireless printingEnww Printing tasks Controlling print jobs Print setting prioritiesSource Type and sizeControlling print jobs Media to avoid Selecting print mediaPaper that can damage the printer Full sensing default Automatic media type sensing auto sense modeTray 1 sensing Expanded sensingTray 2 and optional Tray 3 sensing Transparency only defaultConfiguring trays when the printer gives a prompt Configuring input traysConfiguring a tray when loading paper Configuring trays using the paper handling menu Configuring a tray to match print job settingsConfiguring the paper size Configuring the paper typeSetting a custom size in Tray 2 or optional Tray Loading Tray Printing from Tray 1 multipurpose trayLoading envelopes into Tray Printing envelopes from TrayPrinting envelopes Printing from Tray 2 or optional TrayAddress type Left margin Top margin Enww Enww Enww Enww Loading custom-sized media into Tray 2 and optional Tray Enww Transparencies Printing on special mediaGlossy paper Envelopes Colored paperLabels Heavy paperHP LaserJet Tough paper Paper type Paper weightPreprinted forms and letterhead Recycled paper Creating and using quick sets Using features in the printer driverTo create a quick set Resizing documents Creating and using watermarksUsing different paper/covers Setting a custom paper size from the printer driverPrinting a blank first Printing multiple pages on one sheet of paperTo print multiple pages on one sheet of paper Printing on both sides of the paperLayout options for printing on both sides To print on both sides manuallyOn the Finishing tab, select Print on Both Sides manually Using the HP Digital Imaging Options dialog box Setting the color optionsTo set the color options Opening the HP Digital Imaging Options dialog box Using the Services tabCreating and using presets in Mac OS Using features in the Macintosh printer driverTo create a preset To use presetsTo print a cover To print on both sides manually To set the color options Two-sided duplex printing Control panel settings for automatic two-sided printing Manual two-sided printing Options for binding two-sided printing jobsPrinting booklets Printing a different first Special printing situationsPrinting a blank back cover Printing on custom-size mediaStopping the current print job from a software application Stopping a print requestProofing and holding a job Job storage featuresPrinting stored jobs Deleting stored jobsPrinting a private job Private jobsDeleting a private job Mopier modeEnww Managing memory Managing the printer Printer information pages ConfigurationMenu map Supplies status Press to select Print ConfigurationUsage Print Cmyk samples DemoPrint RGB samples PCL or PS font list File directoryEvent log Press to select Print File DirectoryAccessing the embedded Web server Using the embedded Web serverInformation tab Settings tabNetworking tab Setting the real-time clockOther links Supported operating systems Using the HP Easy Printer Care SoftwareTo use the HP Easy Printer Care Software HP Easy Printer Care Software sectionsSupport tab Alert Settings windowSupplies Ordering window Device List tabColor HP ImageREt Using colorPaper selection Color optionsCmyk ink set emulation PostScript only Printing in four colors CmykSample book color matching Color matchingPrinting color samples Color matching Managing printer color options on Windows computers Automatic or manual color adjustmentPrint in grayscale RGB Color Color ThemesEdge Control Manual color optionsHalftone options Neutral GraysRestricting color printing Print Color as Gray Managing printer color options on Macintosh computersAdvanced color options for text, graphics, and photographs Halftone optionsEdge Control RGB ColorMaintenance Managing print cartridges Print cartridge authenticationHP print cartridges Non-HP print cartridgesPrint cartridge life expectancy Print cartridge storageChecking the print cartridge life Replacing a print cartridge To replace the print cartridge Changing print cartridgesChanging print cartridges Incorrect Color Cartridge Replacing supplies Supply replacement guidelinesLocating supplies Making room around the printer for replacing supplies Approximate replacement intervals for suppliesPress to select Create Cleaning Using the cleaningSetting auto cleaning Press to select Process CleaningSetting the cleaning interval Enww Software Information location Configuring alertsProblem solving Basic troubleshooting checklist Factors affecting printer performance Paper path test Troubleshooting information pagesRegistration Critical error messages Error messagesControl panel message types Status messagesMessage listing Control panel messagesPress Clear jam then13.X.XX JAM in TOP Cover or Duplex Area For help press 13.X.XX JAM Inside DuplexerJams in Paper Path 13.X.XX MultipleEmbedded I/O Buffer OverflowFuser Error Printer ErrorUnexpected Type in Tray55.0X.YY Printer Error Printer Error Controller ErrorControl panel message Description 53.XX.X Check RAMTo continue Support/ljcp4005 If the problem persists, contactNo System PermanentSettings Changed Storage ErrorSettings Changed Printer Error Storage Write FailFS File Write ProtectedSystem is Full FS notCard Slot Cleaning Disk X% CompleteNot Functional Chosen PersonalityData Received Cyan CartridgeDeleting Private Jobs Disk DeviceDisk is Ready Genuine HP supplies installedEvent Log Empty Flash FileInstall Supplies Install FuserInstall Transfer Unit Insert or CloseTo use another Do not Power OFFLoad Tray Type Size For help press LoadingManually Feed Magenta CartridgeManually Feed Type Size Output StackUSE NON HP SupplyOrder Color Cartridge Order Fuser KIT Less than X PagesOrder Transfer KIT ConfigurationPrinting Stopped Cmyk SamplesEvent LOG Engine TestFile Directory Font ListRAM Disk Device Intermittent ModeRAM Disk File RAM Disk isRemove at least one print cartridge To exit press. Stop To exit press. StopAT OUT Request accepted To Stop AT OUTResend RestoringRestricted from Printing in Color ValuesSize Mismatch Tray X=SIZEError USB AccessoryTray X Empty Tray X OpenEmbedded JET Direct ErrorYellow Cartridge Paper jams Paper jam recoveryTo disable paper jam recovery Common causes of paper jams Cause and solution SolutionPaper jams Jam in Tray Clearing jamsJam in Tray 2 or optional Tray Jams in top cover area Clearing a jam in the top cover area Enww Clearing other jams Enww Close the transfer unit Close the top and front covers Multiple sheets Media-handling problemsIncorrect page size 1Printer feeds multiple sheetsTray 2 or optional Tray 3 feed error Automatic feed errorIncorrect tray 6Transparencies or glossy paper will not feed Special media feed errorOutput quality Envelope printing error7Envelopes jam or will not feed in the printer 8Output is curled or wrinkled9Printer will not duplex or duplexes incorrectly Duplexing errorControl panel display is blank Printer response problemsPrinter does not print 10No display messagePrinter selection Printer not receiving data12Printer is on, but is not receiving data 13Unable to select the printer from the computerPrinter drivers or Printer drivers for Macintosh computers Control panel setting Printer control panel problems14Control panel settings work incorrectly Selecting optional TrayOutput errors Symbol setsIncorrect printer output Incorrect fontsGuidelines for printing with different fonts Partial printout20Partial printout System selection through software Software application problemsFont selection from software Color selection from softwareOptional Tray 3 and duplexer recognition Solving problems with Mac OS Troubleshooting common Macintosh problems25Problems with Mac OS Print queue might be stopped Software troubleshooting Cause SolutionHardware troubleshooting Printout color error Color printing problemsIncorrect shade Missing colorColor match error Cartridge error29Inconsistent colors after installing a print cartridge 30Printed colors do not match screen colorsPrint quality problems associated with media Print quality troubleshootingOverhead transparency defects Print quality problems associated with jams Print quality problems associated with the environmentPrint quality troubleshooting pages Print quality troubleshooting toolRepetitive defect ruler Calibrating the printerPress to select Quick Calibrate NOW Print quality defect chart Vertical lines Repetitive defects Horizontal lines or streaks Misaligned colorsFingerprints and media dents Color fade in all colorsLoose toner Specks or stray toner Smeared tonerSkewed, stretched, or off- center Enww Working with memory Printer memory Printing a configurationInstalling DDR memory DIMMs Installing memoryEnww Enww Enww Enww Enabling memory To enable memory for Windows 2000 and Windows XPSupplies and accessories Click Other Links Part numbers Supplies, accessories, and part numbersPart Part number Type/size HP Color LaserJet CP4005 User Guide Part Part number Enww Service and Support Hewlett-Packard limited warranty statement Print cartridge limited warranty statement Fuser and transfer unit limited warranty statement On-site service agreements HP maintenance agreementsPriority on-site service Next-day on-site serviceEnww Printer specifications Table D-1Physical dimensions Physical dimensionsProduct Height Depth Width Weight Table D-2Power consumption average, in watts1 Electrical specificationsAcoustic emissions Sound Power Level Declared Per ISOSound Pressure Level Bystander Position Declared Per ISO Specification Recommended Allowed Environmental specificationsEnww Regulatory information FCC regulations FCC regulationsEnvironmental product stewardship program Paper Return and recycling instructionsMaterial restrictions United States and Puerto RicoHP Color LaserJet CP4005 Series Material Safety Data Sheet MsdsFor more information Declaration of Conformity Declaration of ConformityLaser safety Safety statementsCanadian DOC regulations Luokan 1 laserlaite Laser Statement for FinlandEnww Bidirectional communication Two-way data transmission GlossaryEnww Enww Enww Index Symbols/NumericsEnww System setup FCC Page CB503-90901* *CB503-90901