Jams in top cover area | HP CP4005 guide

5.Check to make sure the media is loaded correctly. Insert the tray into the printer. Make sure all trays are completely closed.

Jams in top cover area

Jams in the top cover occur in of the areas indicated in the figures below. Use the procedures in this section to clear a jam in this area.

1

2

Jammed paper

Crumpled paper in the fuser

188 Chapter 8 Problem solving

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HP CP4005 manual Jams in top cover area

Contents

HP Color LaserJet CP4005 Page HP Color LaserJet CP4005 Copyright and License Trademark Credits Online services HP direct ordering for accessories or suppliesHP service information HP service agreements HP support and information for Macintosh computers Table of contents Control panel O configuration Printing tasks Managing the printer Maintenance Color Problem solving Appendix B Supplies and accessories Appendix C Service and SupportAppendix a Working with memory Appendix D Printer specifications Appendix E Regulatory information257 261 Xiv Printer basics Quick access to printer information User guide links Where to look for more informationSetting up the printer World Wide Web links Using the printer Accessory and Consumable Installation GuidesCD-ROM User Guide Online Help Printer configurations HP Color LaserJet CP4005n product number CB503AHP Color LaserJet CP4005dn product number CB504A Printer features Features 1Features On/off switch Walk aroundTop cover Control panel Enww Printer software Software Installing the printing system software Installing the printing system software Installing Windows printing system software for networks Installing the software for Windows 2000 or Windows XP Uninstalling the software Software for networksRemoving software from Windows operating systems HP Web Jetadmin UtilitiesHP Easy Printer Care Software Features Embedded Web serverOther components and utilities Windows Mac OS Network administrator Printer drivers Supported printer driversAdditional drivers Gaining access to the printer drivers Select the correct printer driverPrinter-driver Help Windows Duplexing Click the Installable Options menu Printer drivers for Macintosh computers Enww Installing Macintosh printing system software for networks To install printer drivers for Mac OS X v10.2, v10.3,Software for Macintosh computers PostScript Printer Description PPD files To install the printing system software To remove software from Macintosh operating systemsClick Add Printer Using the HP Printer Utility for Macintosh Printing a cleaningPrinting a configuration Opening the HP Printer Utility Ordering supplies online and using other support features Viewing supplies statusUploading a file to the printer Activating the two-sided printing duplexing mode Configuring traysUpdating the firmware Printing stored jobs Changing network settings Setting up e-mail alertsOpening the embedded Web server Click Apply Now Print media specifications Supported media weights and sizesTray Dimensions Weight or thickness Capacity 2Tray 1 media sizes Automatic duplex printing Dimensions Weight or thickness 3Tray 2 and optional Tray 3 media sizes14Automatic duplex printing two-sided printing Automatic duplex printing Dimensions Control panel Introduction Display 2Printer display Accessing the control panel from a computer Control panel buttons Button name Function Interpreting control panel indicator lights Indicator Off Flashing Control panel menus Getting started basics Menu hierarchy To enter the menusRetrieve job menu Information menu Configure device menu Paper handling menuPrint File Directory Print PCL Font List Print PS Font List Paper Handling Tray X Size Diagnostics menu Enww Retrieve job menu Menu item DescriptionPrint Information menu Supplies StatusPrint File Directory Paper handling menu Menu item Value Description Configure device menu Printing menu Print quality menu Auto Sense Mode Tray 1 Sensing Tray 2-N SensingBelt Contact System setup menu Fuser Temp Tray Restore Optimize Quick Calibrate NOWCalibrate NOW Color RET OFF Disable Color Enable ColorImage Rotation Enabled Date Minutes Minutes Hours Wake TimePersonality Auto Clearable Warnings JOB Resets menu Menu Menu item Values Values are on and OFF Diagnostics menu Changing printer control panel configuration settings Setting the color/black mixShow IP address Color/black mix Setting the printer to use the requested tray Tray behavior options Setting manually feed prompt Setting the printer default for PS defer mediaPress to select Manually Feed Prompt Setting the printer to use size/type prompt Setting the printer to use another traySetting the printer to duplex blank pages Sleep delay Setting the printer to rotate imagesSetting sleep delay Disabling/enabling sleep mode Setting the wake timeWake time Setting the display brightness Display brightness Setting the personality Setting the clearable warningsPersonality Clearable warnings Setting auto continue Auto continueReplace supplies Setting replace supplies response Setting order at responseOrder at Color supply out Jam recovery Setting color supply out responseSetting jam recovery response RAM disk LanguageChanging RAM disk behavior Selecting the language Enww Using the printer control panel in shared environments Enww O configuration Network configuration Configuring TCP/IP parametersSetting an IP address Setting the subnet mask Setting the default gateway USB configuration 1USB configuration Available software solutions HP Jetdirect print servers Wireless printing Ieee 802.11 standard Enww Printing tasks Print setting priorities Controlling print jobsSource Type and size Controlling print jobs Selecting print media Media to avoidPaper that can damage the printer Automatic media type sensing auto sense mode Full sensing defaultTray 1 sensing Expanded sensing Transparency only default Tray 2 and optional Tray 3 sensing Configuring input trays Configuring trays when the printer gives a promptConfiguring a tray when loading paper Configuring a tray to match print job settings Configuring trays using the paper handling menuConfiguring the paper size Configuring the paper type Setting a custom size in Tray 2 or optional Tray Printing from Tray 1 multipurpose tray Loading Tray Printing envelopes from Tray Loading envelopes into Tray Printing from Tray 2 or optional Tray Printing envelopesAddress type Left margin Top margin Enww Enww Enww Enww Loading custom-sized media into Tray 2 and optional Tray Enww Printing on special media TransparenciesGlossy paper Colored paper EnvelopesLabels Heavy paper Paper type Paper weight HP LaserJet Tough paperPreprinted forms and letterhead Recycled paper Using features in the printer driver Creating and using quick setsTo create a quick set Creating and using watermarks Resizing documents Setting a custom paper size from the printer driver Using different paper/coversPrinting a blank first Printing multiple pages on one sheet of paper Printing on both sides of the paper To print multiple pages on one sheet of paper To print on both sides manually Layout options for printing on both sidesOn the Finishing tab, select Print on Both Sides manually Setting the color options Using the HP Digital Imaging Options dialog boxTo set the color options Using the Services tab Opening the HP Digital Imaging Options dialog box Using features in the Macintosh printer driver Creating and using presets in Mac OSTo create a preset To use presets To print a cover To print on both sides manually To set the color options Two-sided duplex printing Control panel settings for automatic two-sided printing Options for binding two-sided printing jobs Manual two-sided printing Printing booklets Special printing situations Printing a different firstPrinting a blank back cover Printing on custom-size media Stopping a print request Stopping the current print job from a software application Job storage features Proofing and holding a jobPrinting stored jobs Deleting stored jobs Private jobs Printing a private job Mopier mode Deleting a private job Enww Managing memory Managing the printer Configuration Printer information pagesMenu map Press to select Print Configuration Supplies statusUsage Demo Print Cmyk samplesPrint RGB samples File directory PCL or PS font listEvent log Press to select Print File Directory Using the embedded Web server Accessing the embedded Web server Settings tab Information tab Setting the real-time clock Networking tabOther links Using the HP Easy Printer Care Software Supported operating systemsTo use the HP Easy Printer Care Software HP Easy Printer Care Software sections Alert Settings window Support tabSupplies Ordering window Device List tab Color Using color HP ImageREtPaper selection Color options Printing in four colors Cmyk Cmyk ink set emulation PostScript only Color matching Sample book color matchingPrinting color samples Color matching Automatic or manual color adjustment Managing printer color options on Windows computersPrint in grayscale RGB Color Color Themes Manual color options Edge ControlHalftone options Neutral Grays Restricting color printing Managing printer color options on Macintosh computers Print Color as GrayAdvanced color options for text, graphics, and photographs Halftone options RGB Color Edge Control Maintenance Print cartridge authentication Managing print cartridgesHP print cartridges Non-HP print cartridges Print cartridge storage Print cartridge life expectancyChecking the print cartridge life Changing print cartridges Replacing a print cartridge To replace the print cartridge Changing print cartridges Incorrect Color Cartridge Supply replacement guidelines Replacing suppliesLocating supplies Approximate replacement intervals for supplies Making room around the printer for replacing supplies Using the cleaning Press to select Create Cleaning Press to select Process Cleaning Setting auto cleaningSetting the cleaning interval Enww Configuring alerts Software Information location Problem solving Basic troubleshooting checklist Factors affecting printer performance Troubleshooting information pages Paper path test Registration Error messages Critical error messagesControl panel message types Status messages Control panel messages Message listing Clear jam then Press13.X.XX JAM in TOP Cover or Duplex Area For help press 13.X.XX JAM Inside Duplexer 13.X.XX Multiple Jams in Paper PathEmbedded I/O Buffer Overflow Printer Error Fuser ErrorUnexpected Type in Tray Controller Error 55.0X.YY Printer Error Printer ErrorControl panel message Description 53.XX.X Check RAM If the problem persists, contact To continue Support/ljcp4005No System Permanent Storage Error Settings ChangedSettings Changed Printer Error Storage Write Fail Write Protected FS FileSystem is Full FS not Cleaning Disk X% Complete Card SlotNot Functional Chosen Personality Cyan Cartridge Data ReceivedDeleting Private Jobs Disk Device Ready Genuine HP supplies installed Disk isEvent Log Empty Flash File Install Fuser Install SuppliesInstall Transfer Unit Insert or Close Do not Power OFF To use anotherLoad Tray Type Size For help press Loading Magenta Cartridge Manually FeedManually Feed Type Size Output Stack NON HP Supply USEOrder Color Cartridge Order Fuser KIT Less than X Pages Configuration Order Transfer KITPrinting Stopped Cmyk Samples Engine Test Event LOGFile Directory Font List Intermittent Mode RAM Disk DeviceRAM Disk File RAM Disk is To exit press. Stop Remove at least one print cartridge To exit press. Stop AT OUT To Stop AT OUT Request acceptedResend Restoring Values Restricted from Printing in ColorSize Mismatch Tray X=SIZE USB Accessory ErrorTray X Empty Tray X Open JET Direct Error EmbeddedYellow Cartridge Paper jam recovery Paper jams To disable paper jam recovery Cause and solution Solution Common causes of paper jamsPaper jams Clearing jams Jam in Tray Jam in Tray 2 or optional Tray Jams in top cover area Clearing a jam in the top cover area Enww Clearing other jams Enww Close the transfer unit Close the top and front covers Media-handling problems Multiple sheetsIncorrect page size 1Printer feeds multiple sheets Automatic feed error Tray 2 or optional Tray 3 feed errorIncorrect tray Special media feed error 6Transparencies or glossy paper will not feed Envelope printing error Output quality7Envelopes jam or will not feed in the printer 8Output is curled or wrinkled Duplexing error 9Printer will not duplex or duplexes incorrectly Printer response problems Control panel display is blankPrinter does not print 10No display message Printer not receiving data Printer selection12Printer is on, but is not receiving data 13Unable to select the printer from the computer Printer drivers or Printer drivers for Macintosh computers Printer control panel problems Control panel setting14Control panel settings work incorrectly Selecting optional Tray Symbol sets Output errorsIncorrect printer output Incorrect fonts Partial printout Guidelines for printing with different fonts20Partial printout Software application problems System selection through softwareFont selection from software Color selection from software Optional Tray 3 and duplexer recognition Troubleshooting common Macintosh problems Solving problems with Mac OS25Problems with Mac OS Print queue might be stopped Cause Solution Software troubleshootingHardware troubleshooting Color printing problems Printout color errorIncorrect shade Missing color Cartridge error Color match error29Inconsistent colors after installing a print cartridge 30Printed colors do not match screen colors Print quality troubleshooting Print quality problems associated with mediaOverhead transparency defects Print quality problems associated with the environment Print quality problems associated with jamsPrint quality troubleshooting pages Print quality troubleshooting tool Calibrating the printer Repetitive defect rulerPress to select Quick Calibrate NOW Print quality defect chart Horizontal lines or streaks Misaligned colors Vertical lines Repetitive defects Color fade in all colors Fingerprints and media dentsLoose toner Smeared toner Specks or stray toner Skewed, stretched, or off- center Enww Working with memory Printing a configuration Printer memory Installing memory Installing DDR memory DIMMs Enww Enww Enww Enww To enable memory for Windows 2000 and Windows XP Enabling memory Supplies and accessories Click Other Links Supplies, accessories, and part numbers Part numbersPart Part number Type/size HP Color LaserJet CP4005 User Guide Part Part number Enww Service and Support Hewlett-Packard limited warranty statement Print cartridge limited warranty statement Fuser and transfer unit limited warranty statement HP maintenance agreements On-site service agreementsPriority on-site service Next-day on-site service Enww Printer specifications Physical dimensions Table D-1Physical dimensionsProduct Height Depth Width Weight Electrical specifications Table D-2Power consumption average, in watts1 Sound Power Level Declared Per ISO Acoustic emissionsSound Pressure Level Bystander Position Declared Per ISO Environmental specifications Specification Recommended Allowed Enww Regulatory information FCC regulations FCC regulations Environmental product stewardship program Return and recycling instructions PaperMaterial restrictions United States and Puerto Rico Material Safety Data Sheet Msds HP Color LaserJet CP4005 Series For more information Declaration of Conformity Declaration of Conformity Safety statements Laser safetyCanadian DOC regulations Laser Statement for Finland Luokan 1 laserlaite Enww Glossary Bidirectional communication Two-way data transmission Enww Enww Enww Symbols/Numerics Index Enww System setup FCC Page CB503-90901* *CB503-90901