HP CP4005 manual Troubleshooting common Macintosh problems, Solving problems with Mac OS

Troubleshooting common Macintosh problems

This section lists problems that can occur when using Mac OS 9.x or Mac OS X.

Solving problems with Mac OS X.

Table 8-25Problems with Mac OS X

The printer driver is not listed in the Print Center or Printer Setup Utility.

Cause Solution

The printer software might not have been installed or was installed incorrectly.

Make sure that the printer PPD is in the following hard-drive folder: Library/Printers/PPDs/Contents/Resources/ <lang>.lproj, where <lang> is the two-letter language code for the language that you are using. If necessary, reinstall the software. See the getting started guide for instructions.

The Postscript Printer Description (PPD) file is corrupt.

Delete the PPD file from the following hard-drive folder: Library/ Printers/PPDs/Contents/Resources/<lang>.lproj, where <lang> is the two-letter language code for the language that you are using. Reinstall the software. See the getting started guide for instructions.

The printer name, IP address, or Bonjour host name does not appear in the printer list in the Print Center or Printer Setup Utility.

Cause Solution

The printer might not be ready.

Make sure that the cables are connected correctly, the printer is on, and the ready light is on. If you are connecting through a USB or Ethernet hub, try connecting directly to the computer or use a different port.

The wrong connection type might be selected.

Make sure that USB, IP Printing, or Bonjour is selected, depending on the type of connection that exists between the printer and the computer.

The wrong printer name, IP address, or Bonjour host name is being used.

Print a configuration page in order to check the printer name, IP address, or Bonjour host name. Verify that the name, IP address, or Bonjour host name on the configuration page matches the printer name, IP address, or Bonjour host name in the Print Center or Printer Setup Utility.

The interface cable might be defective or of poor quality. Replace the interface cable. Make sure to use a high-quality cable.

The printer driver does not automatically set up your selected printer in the Print Center or Printer Setup Utility.

Cause Solution

The printer might not be ready.

Make sure that the cables are connected correctly, the printer is on, and the ready light is on. If you are connecting through a USB or Ethernet hub, try connecting directly to the computer or use a different port.

The printer software might not have been installed or was installed incorrectly.

Make sure that the printer PPD is in the following hard-drive folder: Library/Printers/PPDs/Contents/Resources/ <lang>.lproj, where <lang> is the two-letter language code for the language that you are using. If necessary, reinstall the software. See the getting started guide for instructions.

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