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HP LaserJet CP4005 Optional Tray 3 and duplexer recognition

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Optional Tray 3 and duplexer recognition

Table 8-24Printer driver does not recognize optional Tray 3 or the duplexer

Cause and solution

Cause	Solution

The printer driver has not been configured to recognize optional Tray 3 or the duplexer.

See the printer driver’s online Help for instructions on how to configure the driver to recognize printer accessories. For more information, see Printer drivers or Printer drivers for Macintosh computers.

The accessory might not be installed.	Verify that the accessory is properly installed.

206 Chapter 8 Problem solving

ENWW

Contents

Page Page Page Page HP customer care Online services Telephone support Contact HP Contact HP Worldwide HP support and information for Macintosh computers Table of contents 2 Control panel 3 I/O configuration 4 Printing tasks 5 Managing the printer 6 Color 7 Maintenance 8 Problem solving Appendix A Working with memory Appendix B Supplies and accessories Appendix C Service and Support Appendix D Printer specifications Appendix E Regulatory information Page 1 Printer basics Setting up the printer Using the printer HP Color LaserJet CP4005n (product number CB503A) Trays Connectivity Memory HP Color LaserJet CP4005dn (product number CB504A) Page Page Figure Page Software features Driver Autoconfiguration Update Now HP Driver Preconfiguration Installing Windows printing system software for direct connections Installing the software after the USB cable has been connected Installing Windows printing system software for networks Setting up a Windows computer to use the network printer with Windows- sharing Removing software from Windows operating systems HP Web Jetadmin HP Easy Printer Care Software Embedded Web server Other components and utilities Page Additional drivers Select the correct printer driver Printer-driverHelp (Windows) What's This Page Page Page Installing Macintosh printing system software for networks ●PostScript Printer Description (PPD) files ●HP Printer Utility To install printer drivers for Mac OS X v10.2, v10.3, and Installer Applications Printer Setup Utility 6.Click Add Printer Bonjour 9.Click Add Printer Opening the HP Printer Utility To open the HP Printer Utility in Mac OS X v10.2, v10.3, v10.4, or later Library HP Printer Selector Printing a cleaning page Viewing supplies status 2.In the Configuration Settings list, select Supplies Status Supplies Media Detailed Supplies Information Updating the firmware 2.In the Configuration Settings list, select Firmware Update Activating the two-sidedprinting (duplexing) mode 2.In the Configuration Settings list, select Duplex Mode Enable Duplex Mode Default Media Type 6.Click Apply Now Changing network settings 2.In the Configuration Settings list, select IP Settings ●Configuration Events Test 7.Click Apply Now Supported media weights and sizes Page Page 2 Control panel Display Page Accessing the control panel from a computer Page Page Getting started basics To enter the menus Retrieve job menu Information menu Paper handling menu Configure device menu Diagnostics menu Page Page Page First Cassette ANY SIZE Printing menu Print quality menu Page System setup menu Page Page I/O menu Resets menu RESETS Page Page Showing the IP address Setting the color/black mix Setting the printer to use the requested tray Setting manually feed prompt Setting the printer default for PS defer media Setting the printer to use size/type prompt Setting the printer to use another tray Setting the printer to duplex blank pages Setting the printer to rotate images Setting sleep delay Disabling/enabling sleep mode Setting the wake time Setting the display brightness Setting the personality Setting the clearable warnings Setting auto continue Setting replace supplies response Setting order at response Setting color supply out response Setting jam recovery response Changing RAM disk behavior Selecting the language Selecting the language if the display is in a language you do not understand Page Page 3 I/O configuration Manually configuring TCP/IP parameters from the printer control panel Setting an IP address Setting the subnet mask Setting the default gateway Page Available software solutions IEEE 802.11 standard Page 4 Printing tasks Type Size Page Setup Print Properties Source Page Media to avoid Paper that can damage the printer Tray 1 sensing Full sensing (default) Expanded sensing Transparency Tray 2 and optional Tray 3 sensing Transparency only (default) Configuring trays when the printer gives a prompt Configuring a tray when loading paper Configuring a tray to match print job settings LOAD TRAY X: Configuring trays using the paper handling menu Configuring the paper size Configuring the paper type Configuring Tray 2 and optional Tray 3 for a custom paper size Setting a custom size in Tray 2 or optional Tray ANY CUSTOM Loading Tray Loading envelopes into Tray Printing envelopes Loading detectable standard-sizedmedia into Tray 2 and optional Tray Page Loading undetectable standard-sizedmedia into Tray 2 and optional Tray Page Loading custom-sizedmedia into Tray 2 and optional Tray Page GLOSSY G/M2 Transparencies TRANSPARENCY Glossy paper Colored paper Envelopes Labels LABELS Heavy paper HEAVY Heavy HP LaserJet Tough paper TOUGH PAPER Preprinted forms and letterhead Recycled paper Creating and using quick sets To create a quick set Print Task Quick Sets Save To use quick sets Default Print Settings Creating and using watermarks To use an existing watermark Effects Setting a custom paper size from the printer driver To set a custom paper size 2.On the Paper or Paper/Quality tab, click Custom Custom Paper Size Close To print on both sides by using the duplex-printingaccessory To print on both sides manually Layout options for printing on both sides Automatic Manual To set the color options Color Options Color Settings SmartFocus Sharpness Smoothing Opening the HP Digital Imaging Options dialog box HP Digital Imaging Creating and using presets in Mac OS To create a preset Save As To use presets Standard To print a cover page Cover Page Before Document After Document Cover Page Type Page Show Advanced Options Page To enable or disable two-sidedprinting from the printer control panel Options for binding two-sidedprinting jobs Flip Pages Manual two-sidedprinting Printing booklets Printing a different first page Printing a blank back cover Use different paper Back Cover Add a blank back cover Stopping the current print job from the printer control panel Stopping the current print job from a software application Printing stored jobs Deleting stored jobs Printing a private job Deleting a private job Mopier Mode Enabled Page 5 Managing the printer Menu map Printing... MENU MAP 5.Press to select PRINT CONFIGURATION Printing... CONFIGURATION Supplies status page 4.Press to highlight PRINT SUPPLIES STATUS PAGE 5.Press to select PRINT SUPPLIES STATUS PAGE Demo page Printing... DEMO PAGE Print CMYK samples Printing... CMYK SAMPLES Print RGB samples File directory PRINT FILE DIRECTORY 5.Press to select PRINT FILE DIRECTORY Printing... FILE DIRECTORY PCL or PS font list Accessing the embedded Web server Information tab Change Settings Configuration page Supplies Status Order Supplies Time Services Setting the real-timeclock Networking tab Other links Supported operating systems To use the HP Easy Printer Care Software Programs HP Easy Printer Care Start HP Easy Printer Care Page 6 Color HP ImageREt Paper selection Color options sRGB Printing in four colors — CMYK CMYK ink set emulation (PostScript only) Sample book color matching Printing color samples 4.Press to highlight PRINT CMYK SAMPLES or PRINT RGB SAMPLES 5.Press to select PRINT CMYK SAMPLES or PRINT RGB SAMPLES Print in grayscale Print in Grayscale RGB Color (Color Themes) Default (sRGB) AdobeRGB Manual color options Black Only 4-Color Restricting color printing Menu DISABLE COLOR Halftone options Neutral Grays RGB Color Edge Control 7 Maintenance HP print cartridges Non-HPprint cartridges Print cartridge authentication HP fraud hotline Using the printer control panel Using the embedded Web server Using HP Easy Printer Care Software Using HP Web Jetadmin REPLACE [COLOR] CARTRIDGE Replacing a print cartridge To replace the print cartridge Page INCORRECT [COLOR] CARTRIDGE Locating supplies Supply replacement guidelines Solve a Problem Making room around the printer for replacing supplies Approximate replacement intervals for supplies Cleaning the HP Color LaserJet CP4005n printer at the control panel CREATE CLEANING PAGE 7.Press to select CREATE CLEANING PAGE 14.Press to select PROCESS CLEANING PAGE Cleaning the HP Color LaserJet CP4005dn printer at the control panel 7.Press to select PROCESS CLEANING PAGE. A page with a pattern prints Setting auto cleaning Setting the cleaning interval Page Page 8 Problem solving Page Page Paper path test page paper path test Performing... PAPER PATH TEST Registration page registration Printing... REGISTRATION PAGE Status messages Warning messages Status Error messages Critical error messages Message listing Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Paper jam recovery To disable paper jam recovery Paper jams Jam in Tray Jam in Tray 2 or optional Tray Jams in top cover area Clearing a jam in the top cover area Page Clearing other jams Page Page Multiple sheets Incorrect page size Incorrect tray Automatic feed error Tray 2 or optional Tray 3 feed error Special media feed error Envelope printing error Output quality Duplexing error Control panel display is blank Printer does not print Printer not receiving data Printer selection Page Control panel setting Selecting optional Tray Incorrect fonts Symbol sets Drifting text Output errors Partial printout Guidelines for printing with different fonts System selection through software Font selection from software Color selection from software Optional Tray 3 and duplexer recognition Solving problems with Mac OS Page Page Printout color error Incorrect shade Missing color Cartridge error Color match error Print quality problems associated with media Overhead transparency defects Print quality problems associated with the environment Print quality problems associated with jams Print quality troubleshooting pages PQ TROUBLESHOOTING Printing... PQ troubleshooting Calibrating the printer 7.Press to select QUICK CALIBRATE NOW Repetitive defect ruler Print quality defect chart Page Page Page Page Page A Working with memory Printing a configuration page Installing DDR memory DIMMs Page Page Page Page To enable memory for Windows 2000 and Windows XP B Supplies and accessories 2.Click Other Links Supplies, accessories, and part numbers Page Page Page C Service and Support Page Page Page Priority on-siteservice Next-day on-siteservice Weekly (volume) on-siteservice Page D Printer specifications Page Sleep Page Page Page E Regulatory information FCC regulations Protecting the environment Ozone production Power consumption Paper use Plastics United States and Puerto Rico Non-USreturns Material Safety Data Sheet (MSDS) For more information Page Laser safety Canadian DOC regulations EMI statement (Korea) VCCI statement (Japan) AC cordset statement (Japan) Laser Statement for Finland Luokan 1 laserlaite VAROITUS VARNING HUOLTO Page Glossary HP Jetdirect HP Web Jetadmin IP address macro media ROM supplies toner transfer unit tray Page Index