Software application problems | HP CP4005 instruction

Software application problems

System selection through software

Table 8-21Unable to change system selections through software

Cause and solution

Cause	Solution

System software changes are locked out by the printer control	Consult with your network administrator.
panel.

The software application does not support system changes.	See the software application documentation.

The correct printer driver is not loaded.	Load the correct printer driver. For more information, see
	Printer drivers or Printer drivers for Macintosh computers.

The correct application driver is not loaded.	Load the correct application driver.

Font selection from software

Table 8-22Unable to select a font from the software

Cause and solution

Cause	Solution

The font is not available to the software application.	See the software application documentation.

Color selection from software

Table 8-23Unable to select colors from the software

Cause and solution

Cause	Solution

The software application does not support color.	See the documentation for the software application.

Color mode is not selected in the software application or	Select Color mode instead of grayscale or monochrome
printer driver.	mode.

The correct printer driver is not loaded.	Load the correct printer driver.

ENWW	Software application problems 205

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HP CP4005 manual Software application problems, System selection through software, Font selection from software

Contents

HP Color LaserJet CP4005 Page HP Color LaserJet CP4005 Trademark Credits Copyright and License HP direct ordering for accessories or supplies Online servicesHP service information HP service agreements HP support and information for Macintosh computers Table of contents Control panel O configuration Printing tasks Managing the printer Color Maintenance Problem solving Appendix a Working with memory Appendix B Supplies and accessoriesAppendix C Service and Support Appendix E Regulatory information Appendix D Printer specifications257 261 Xiv Printer basics User guide links Where to look for more information Quick access to printer informationSetting up the printer World Wide Web links Accessory and Consumable Installation Guides Using the printerCD-ROM User Guide Online Help HP Color LaserJet CP4005dn product number CB504A Printer configurationsHP Color LaserJet CP4005n product number CB503A Features Printer features 1Features Walk around On/off switchTop cover Control panel Enww Software Printer software Installing the printing system software Installing the printing system software Installing the software for Windows 2000 or Windows XP Installing Windows printing system software for networks Removing software from Windows operating systems Uninstalling the softwareSoftware for networks HP Easy Printer Care Software HP Web JetadminUtilities Other components and utilities FeaturesEmbedded Web server Windows Mac OS Network administrator Additional drivers Printer driversSupported printer drivers Select the correct printer driver Gaining access to the printer driversPrinter-driver Help Windows Duplexing Click the Installable Options menu Printer drivers for Macintosh computers Enww To install printer drivers for Mac OS X v10.2, v10.3, Installing Macintosh printing system software for networksSoftware for Macintosh computers PostScript Printer Description PPD files Click Add Printer To install the printing system softwareTo remove software from Macintosh operating systems Printing a cleaning Using the HP Printer Utility for MacintoshPrinting a configuration Opening the HP Printer Utility Uploading a file to the printer Ordering supplies online and using other support featuresViewing supplies status Configuring trays Activating the two-sided printing duplexing modeUpdating the firmware Printing stored jobs Opening the embedded Web server Changing network settingsSetting up e-mail alerts Click Apply Now Supported media weights and sizes Print media specificationsTray Dimensions Weight or thickness Capacity 2Tray 1 media sizes 4Automatic duplex printing two-sided printing Automatic duplex printing Dimensions Weight or thickness3Tray 2 and optional Tray 3 media sizes1 Automatic duplex printing Dimensions Control panel Display Introduction 2Printer display Accessing the control panel from a computer Button name Function Control panel buttons Indicator Off Flashing Interpreting control panel indicator lights Getting started basics Control panel menus To enter the menus Menu hierarchyRetrieve job menu Information menu Paper handling menu Configure device menuPrint File Directory Print PCL Font List Print PS Font List Paper Handling Tray X Size Diagnostics menu Enww Print Retrieve job menuMenu item Description Print File Directory Information menuSupplies Status Menu item Value Description Paper handling menu Printing menu Configure device menu Print quality menu Belt Contact Auto Sense Mode Tray 1 SensingTray 2-N Sensing Fuser Temp Tray Restore Optimize Quick Calibrate NOW System setup menuCalibrate NOW Color RET OFF Enable Color Disable ColorImage Rotation Enabled Date Minutes Hours Wake Time MinutesPersonality Auto Clearable Warnings JOB Menu Resets menu Values are on and OFF Menu item Values Diagnostics menu Setting the color/black mix Changing printer control panel configuration settingsShow IP address Color/black mix Tray behavior options Setting the printer to use the requested tray Press to select Manually Feed Prompt Setting manually feed promptSetting the printer default for PS defer media Setting the printer to duplex blank pages Setting the printer to use size/type promptSetting the printer to use another tray Setting sleep delay Sleep delaySetting the printer to rotate images Wake time Disabling/enabling sleep modeSetting the wake time Display brightness Setting the display brightness Setting the clearable warnings Setting the personalityPersonality Clearable warnings Replace supplies Setting auto continueAuto continue Setting order at response Setting replace supplies responseOrder at Color supply out Setting jam recovery response Jam recoverySetting color supply out response Language RAM diskChanging RAM disk behavior Selecting the language Enww Using the printer control panel in shared environments Enww O configuration Setting an IP address Network configurationConfiguring TCP/IP parameters Setting the subnet mask Setting the default gateway 1USB configuration USB configuration HP Jetdirect print servers Available software solutions Ieee 802.11 standard Wireless printing Enww Printing tasks Controlling print jobs Print setting prioritiesSource Type and size Controlling print jobs Paper that can damage the printer Selecting print mediaMedia to avoid Full sensing default Automatic media type sensing auto sense modeTray 1 sensing Expanded sensing Tray 2 and optional Tray 3 sensing Transparency only default Configuring a tray when loading paper Configuring input traysConfiguring trays when the printer gives a prompt Configuring trays using the paper handling menu Configuring a tray to match print job settingsConfiguring the paper size Configuring the paper type Setting a custom size in Tray 2 or optional Tray Loading Tray Printing from Tray 1 multipurpose tray Loading envelopes into Tray Printing envelopes from Tray Address type Left margin Top margin Printing from Tray 2 or optional TrayPrinting envelopes Enww Enww Enww Enww Loading custom-sized media into Tray 2 and optional Tray Enww Glossy paper Printing on special mediaTransparencies Envelopes Colored paperLabels Heavy paper Preprinted forms and letterhead Paper type Paper weightHP LaserJet Tough paper Recycled paper To create a quick set Using features in the printer driverCreating and using quick sets Resizing documents Creating and using watermarks Using different paper/covers Setting a custom paper size from the printer driverPrinting a blank first Printing multiple pages on one sheet of paper To print multiple pages on one sheet of paper Printing on both sides of the paper On the Finishing tab, select Print on Both Sides manually To print on both sides manuallyLayout options for printing on both sides To set the color options Setting the color optionsUsing the HP Digital Imaging Options dialog box Opening the HP Digital Imaging Options dialog box Using the Services tab Creating and using presets in Mac OS Using features in the Macintosh printer driverTo create a preset To use presets To print a cover To print on both sides manually To set the color options Two-sided duplex printing Control panel settings for automatic two-sided printing Manual two-sided printing Options for binding two-sided printing jobs Printing booklets Printing a different first Special printing situationsPrinting a blank back cover Printing on custom-size media Stopping the current print job from a software application Stopping a print request Proofing and holding a job Job storage featuresPrinting stored jobs Deleting stored jobs Printing a private job Private jobs Deleting a private job Mopier mode Enww Managing memory Managing the printer Menu map ConfigurationPrinter information pages Usage Press to select Print ConfigurationSupplies status Print RGB samples DemoPrint Cmyk samples PCL or PS font list File directoryEvent log Press to select Print File Directory Accessing the embedded Web server Using the embedded Web server Information tab Settings tab Other links Setting the real-time clockNetworking tab Supported operating systems Using the HP Easy Printer Care SoftwareTo use the HP Easy Printer Care Software HP Easy Printer Care Software sections Support tab Alert Settings windowSupplies Ordering window Device List tab Color HP ImageREt Using colorPaper selection Color options Cmyk ink set emulation PostScript only Printing in four colors Cmyk Printing color samples Color matchingSample book color matching Color matching Managing printer color options on Windows computers Automatic or manual color adjustmentPrint in grayscale RGB Color Color Themes Edge Control Manual color optionsHalftone options Neutral Grays Restricting color printing Print Color as Gray Managing printer color options on Macintosh computersAdvanced color options for text, graphics, and photographs Halftone options Edge Control RGB Color Maintenance Managing print cartridges Print cartridge authenticationHP print cartridges Non-HP print cartridges Checking the print cartridge life Print cartridge storagePrint cartridge life expectancy Replacing a print cartridge To replace the print cartridge Changing print cartridges Changing print cartridges Incorrect Color Cartridge Locating supplies Supply replacement guidelinesReplacing supplies Making room around the printer for replacing supplies Approximate replacement intervals for supplies Press to select Create Cleaning Using the cleaning Setting the cleaning interval Press to select Process CleaningSetting auto cleaning Enww Software Information location Configuring alerts Problem solving Basic troubleshooting checklist Factors affecting printer performance Paper path test Troubleshooting information pages Registration Critical error messages Error messagesControl panel message types Status messages Message listing Control panel messages Press Clear jam then13.X.XX JAM in TOP Cover or Duplex Area For help press 13.X.XX JAM Inside Duplexer Jams in Paper Path 13.X.XX MultipleEmbedded I/O Buffer Overflow Fuser Error Printer ErrorUnexpected Type in Tray 55.0X.YY Printer Error Printer Error Controller ErrorControl panel message Description 53.XX.X Check RAM To continue Support/ljcp4005 If the problem persists, contactNo System Permanent Settings Changed Storage ErrorSettings Changed Printer Error Storage Write Fail FS File Write ProtectedSystem is Full FS not Card Slot Cleaning Disk X% CompleteNot Functional Chosen Personality Data Received Cyan CartridgeDeleting Private Jobs Disk Device Disk is Ready Genuine HP supplies installedEvent Log Empty Flash File Install Supplies Install FuserInstall Transfer Unit Insert or Close To use another Do not Power OFFLoad Tray Type Size For help press Loading Manually Feed Magenta CartridgeManually Feed Type Size Output Stack USE NON HP SupplyOrder Color Cartridge Order Fuser KIT Less than X Pages Order Transfer KIT ConfigurationPrinting Stopped Cmyk Samples Event LOG Engine TestFile Directory Font List RAM Disk Device Intermittent ModeRAM Disk File RAM Disk is Remove at least one print cartridge To exit press. Stop To exit press. Stop AT OUT Request accepted To Stop AT OUTResend Restoring Restricted from Printing in Color ValuesSize Mismatch Tray X=SIZE Error USB AccessoryTray X Empty Tray X Open Yellow Cartridge JET Direct ErrorEmbedded Paper jams Paper jam recovery To disable paper jam recovery Paper jams Cause and solution SolutionCommon causes of paper jams Jam in Tray Clearing jams Jam in Tray 2 or optional Tray Jams in top cover area Clearing a jam in the top cover area Enww Clearing other jams Enww Close the transfer unit Close the top and front covers Multiple sheets Media-handling problemsIncorrect page size 1Printer feeds multiple sheets Incorrect tray Automatic feed errorTray 2 or optional Tray 3 feed error 6Transparencies or glossy paper will not feed Special media feed error Output quality Envelope printing error7Envelopes jam or will not feed in the printer 8Output is curled or wrinkled 9Printer will not duplex or duplexes incorrectly Duplexing error Control panel display is blank Printer response problemsPrinter does not print 10No display message Printer selection Printer not receiving data12Printer is on, but is not receiving data 13Unable to select the printer from the computer Printer drivers or Printer drivers for Macintosh computers Control panel setting Printer control panel problems14Control panel settings work incorrectly Selecting optional Tray Output errors Symbol setsIncorrect printer output Incorrect fonts 20Partial printout Partial printoutGuidelines for printing with different fonts System selection through software Software application problemsFont selection from software Color selection from software Optional Tray 3 and duplexer recognition 25Problems with Mac OS Troubleshooting common Macintosh problemsSolving problems with Mac OS Print queue might be stopped Hardware troubleshooting Cause SolutionSoftware troubleshooting Printout color error Color printing problemsIncorrect shade Missing color Color match error Cartridge error29Inconsistent colors after installing a print cartridge 30Printed colors do not match screen colors Overhead transparency defects Print quality troubleshootingPrint quality problems associated with media Print quality problems associated with jams Print quality problems associated with the environmentPrint quality troubleshooting pages Print quality troubleshooting tool Press to select Quick Calibrate NOW Calibrating the printerRepetitive defect ruler Print quality defect chart Vertical lines Repetitive defects Horizontal lines or streaks Misaligned colors Loose toner Color fade in all colorsFingerprints and media dents Specks or stray toner Smeared toner Skewed, stretched, or off- center Enww Working with memory Printer memory Printing a configuration Installing DDR memory DIMMs Installing memory Enww Enww Enww Enww Enabling memory To enable memory for Windows 2000 and Windows XP Supplies and accessories Click Other Links Part Part number Type/size Supplies, accessories, and part numbersPart numbers HP Color LaserJet CP4005 User Guide Part Part number Enww Service and Support Hewlett-Packard limited warranty statement Print cartridge limited warranty statement Fuser and transfer unit limited warranty statement On-site service agreements HP maintenance agreementsPriority on-site service Next-day on-site service Enww Printer specifications Product Height Depth Width Weight Physical dimensionsTable D-1Physical dimensions Table D-2Power consumption average, in watts1 Electrical specifications Sound Pressure Level Bystander Position Declared Per ISO Sound Power Level Declared Per ISOAcoustic emissions Specification Recommended Allowed Environmental specifications Enww Regulatory information FCC regulations FCC regulations Environmental product stewardship program Paper Return and recycling instructionsMaterial restrictions United States and Puerto Rico HP Color LaserJet CP4005 Series Material Safety Data Sheet Msds For more information Declaration of Conformity Declaration of Conformity Canadian DOC regulations Safety statementsLaser safety Luokan 1 laserlaite Laser Statement for Finland Enww Bidirectional communication Two-way data transmission Glossary Enww Enww Enww Index Symbols/Numerics Enww System setup FCC Page CB503-90901* *CB503-90901