Color printing problems

Printout color error

Table 8-26Printing black instead of color

Cause and solution

Cause

Solution

 

 

Color mode is not selected in the software application or

Select Color mode instead of grayscale or monochrome mode

printer driver.

in the software application or printer driver, see Printer

 

information pages to learn how to print a configuration page.

 

 

The correct printer driver is not selected in your software

Select the correct printer driver.

application.

 

 

 

No color appears on the configuration page.

Consult your service representative.

 

 

The control-panel setting for COLOR SUPPLY OUT is set to

Replace the color print cartridge.

AUTOCONTINUE BLACK, and one of the color print

 

cartridges is out. The printer continues to print in black only.

 

 

 

The control-panel setting for Restrict Color is set to DISABLE

Change the control-panel setting to ENABLE COLOR.

COLOR, or it is set to COLOR IF ALLOWED and you do not

 

have permission to print in color.

 

 

 

Incorrect shade

Table 8-27Incorrect shade

Cause and solution

Cause

Solution

 

 

 

 

 

 

 

The media does not meet the specifications for this printer.

For information on media specifications, see Supported media

 

weights and sizes

 

 

 

 

 

 

 

You are operating the printer in excessively humid conditions.

Verify that the printer’s environment is within humidity

 

specifications. See Environmental specifications.

 

 

 

 

 

 

 

 

 

 

 

 

NOTE For more information about color quality

 

 

 

 

 

 

 

 

 

problems, see Print quality troubleshooting.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Missing color

Table 8-28Missing color

Cause and solution

Cause

Solution

 

 

Defective HP print cartridge.

Replace the cartridge.

 

 

A non-HP cartridge might be installed.

Ensure that you are using a genuine HP print cartridge.

 

 

210 Chapter 8 Problem solving

ENWW

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HP CP4005 manual Color printing problems, Printout color error, Incorrect shade, Missing color