Media-handling problems, Multiple sheets | HP CP4005 manual

Media-handling problems

Use only media that meets HP specifications. For paper specifications for this printer, see Supported media weights and sizes.

For media ordering information, see Supplies and accessories.

Multiple sheets

Table 8-1Printer feeds multiple sheets

Cause and solution

Cause	Solution

The input tray is overfilled.	Remove excess media from the input tray.

Print media is sticking together.	Remove media, flex it, rotate it 180 degrees or flip it over, and
	then reload it into the tray.

					NOTE Do not fan media. Fanning can cause static
					NOTE Do not fan media. Fanning can cause static
					electricity, which can cause media to stick together.
					electricity, which can cause media to stick together.


Media does not meet the specifications for this printer.	Use only media that meets HP media specifications for this
	printer. See Supported media weights and sizes.

Trays are not properly adjusted.	Make sure that the rear media-length guide indicates the
	length of media being used.

Incorrect page size

Table 8-2Printer feeds incorrect page size

Cause and solution

Cause	Solution

The correct size media is not loaded in the input tray.	Load the correct size media in the input tray.

The correct size media is not selected in the software	Confirm that the settings in the application and printer driver
application or printer driver.	are appropriate, because the application settings override the
	printer driver and control panel settings, and the printer driver
	settings override the control panel settings. For more
	information, see Printer drivers or Printer drivers for Macintosh
	computers.

The correct size media for Tray 1 is not selected in the printer	From the control panel, select the correct size media for Tray
control panel.	1.

The media size is not configured correctly for the input tray.	Print a configuration page or use the control panel to determine
	the media size for which the tray is configured.

The guides in the tray are not against the paper.	Verify that the rear and width media guides are touching the
	paper.

194 Chapter 8 Problem solving

ENWW

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HP CP4005 manual Media-handling problems, Multiple sheets, Incorrect page size, 1Printer feeds multiple sheets

Contents

HP Color LaserJet CP4005 Page HP Color LaserJet CP4005 Copyright and License Trademark Credits HP service information Online servicesHP direct ordering for accessories or supplies HP service agreements HP support and information for Macintosh computers Table of contents Control panel O configuration Printing tasks Managing the printer Maintenance Color Problem solving Appendix B Supplies and accessories Appendix C Service and SupportAppendix a Working with memory 257 Appendix D Printer specificationsAppendix E Regulatory information 261 Xiv Printer basics Setting up the printer Quick access to printer informationUser guide links Where to look for more information World Wide Web links CD-ROM User Guide Using the printerAccessory and Consumable Installation Guides Online Help Printer configurations HP Color LaserJet CP4005n product number CB503AHP Color LaserJet CP4005dn product number CB504A Printer features Features 1Features Top cover On/off switchWalk around Control panel Enww Printer software Software Installing the printing system software Installing the printing system software Installing Windows printing system software for networks Installing the software for Windows 2000 or Windows XP Uninstalling the software Software for networksRemoving software from Windows operating systems HP Web Jetadmin UtilitiesHP Easy Printer Care Software Features Embedded Web serverOther components and utilities Windows Mac OS Network administrator Printer drivers Supported printer driversAdditional drivers Printer-driver Help Windows Gaining access to the printer driversSelect the correct printer driver Duplexing Click the Installable Options menu Printer drivers for Macintosh computers Enww Software for Macintosh computers Installing Macintosh printing system software for networksTo install printer drivers for Mac OS X v10.2, v10.3, PostScript Printer Description PPD files To install the printing system software To remove software from Macintosh operating systemsClick Add Printer Printing a configuration Using the HP Printer Utility for MacintoshPrinting a cleaning Opening the HP Printer Utility Ordering supplies online and using other support features Viewing supplies statusUploading a file to the printer Updating the firmware Activating the two-sided printing duplexing modeConfiguring trays Printing stored jobs Changing network settings Setting up e-mail alertsOpening the embedded Web server Click Apply Now Tray Dimensions Weight or thickness Capacity Print media specificationsSupported media weights and sizes 2Tray 1 media sizes Automatic duplex printing Dimensions Weight or thickness 3Tray 2 and optional Tray 3 media sizes14Automatic duplex printing two-sided printing Automatic duplex printing Dimensions Control panel Introduction Display 2Printer display Accessing the control panel from a computer Control panel buttons Button name Function Interpreting control panel indicator lights Indicator Off Flashing Control panel menus Getting started basics Retrieve job menu Menu hierarchyTo enter the menus Information menu Print File Directory Print PCL Font List Print PS Font List Configure device menuPaper handling menu Paper Handling Tray X Size Diagnostics menu Enww Retrieve job menu Menu item DescriptionPrint Information menu Supplies StatusPrint File Directory Paper handling menu Menu item Value Description Configure device menu Printing menu Print quality menu Auto Sense Mode Tray 1 Sensing Tray 2-N SensingBelt Contact Calibrate NOW System setup menuFuser Temp Tray Restore Optimize Quick Calibrate NOW Color RET OFF Image Rotation Enabled Disable ColorEnable Color Date Personality Auto MinutesMinutes Hours Wake Time Clearable Warnings JOB Resets menu Menu Menu item Values Values are on and OFF Diagnostics menu Show IP address Changing printer control panel configuration settingsSetting the color/black mix Color/black mix Setting the printer to use the requested tray Tray behavior options Setting manually feed prompt Setting the printer default for PS defer mediaPress to select Manually Feed Prompt Setting the printer to use size/type prompt Setting the printer to use another traySetting the printer to duplex blank pages Sleep delay Setting the printer to rotate imagesSetting sleep delay Disabling/enabling sleep mode Setting the wake timeWake time Setting the display brightness Display brightness Personality Setting the personalitySetting the clearable warnings Clearable warnings Setting auto continue Auto continueReplace supplies Order at Setting replace supplies responseSetting order at response Color supply out Jam recovery Setting color supply out responseSetting jam recovery response Changing RAM disk behavior RAM diskLanguage Selecting the language Enww Using the printer control panel in shared environments Enww O configuration Network configuration Configuring TCP/IP parametersSetting an IP address Setting the subnet mask Setting the default gateway USB configuration 1USB configuration Available software solutions HP Jetdirect print servers Wireless printing Ieee 802.11 standard Enww Printing tasks Source Print setting prioritiesControlling print jobs Type and size Controlling print jobs Selecting print media Media to avoidPaper that can damage the printer Tray 1 sensing Automatic media type sensing auto sense modeFull sensing default Expanded sensing Transparency only default Tray 2 and optional Tray 3 sensing Configuring input trays Configuring trays when the printer gives a promptConfiguring a tray when loading paper Configuring the paper size Configuring a tray to match print job settingsConfiguring trays using the paper handling menu Configuring the paper type Setting a custom size in Tray 2 or optional Tray Printing from Tray 1 multipurpose tray Loading Tray Printing envelopes from Tray Loading envelopes into Tray Printing from Tray 2 or optional Tray Printing envelopesAddress type Left margin Top margin Enww Enww Enww Enww Loading custom-sized media into Tray 2 and optional Tray Enww Printing on special media TransparenciesGlossy paper Labels Colored paperEnvelopes Heavy paper Paper type Paper weight HP LaserJet Tough paperPreprinted forms and letterhead Recycled paper Using features in the printer driver Creating and using quick setsTo create a quick set Creating and using watermarks Resizing documents Printing a blank first Setting a custom paper size from the printer driverUsing different paper/covers Printing multiple pages on one sheet of paper Printing on both sides of the paper To print multiple pages on one sheet of paper To print on both sides manually Layout options for printing on both sidesOn the Finishing tab, select Print on Both Sides manually Setting the color options Using the HP Digital Imaging Options dialog boxTo set the color options Using the Services tab Opening the HP Digital Imaging Options dialog box To create a preset Using features in the Macintosh printer driverCreating and using presets in Mac OS To use presets To print a cover To print on both sides manually To set the color options Two-sided duplex printing Control panel settings for automatic two-sided printing Options for binding two-sided printing jobs Manual two-sided printing Printing booklets Printing a blank back cover Special printing situationsPrinting a different first Printing on custom-size media Stopping a print request Stopping the current print job from a software application Printing stored jobs Job storage featuresProofing and holding a job Deleting stored jobs Private jobs Printing a private job Mopier mode Deleting a private job Enww Managing memory Managing the printer Configuration Printer information pagesMenu map Press to select Print Configuration Supplies statusUsage Demo Print Cmyk samplesPrint RGB samples Event log File directoryPCL or PS font list Press to select Print File Directory Using the embedded Web server Accessing the embedded Web server Settings tab Information tab Setting the real-time clock Networking tabOther links To use the HP Easy Printer Care Software Using the HP Easy Printer Care SoftwareSupported operating systems HP Easy Printer Care Software sections Supplies Ordering window Alert Settings windowSupport tab Device List tab Color Paper selection Using colorHP ImageREt Color options Printing in four colors Cmyk Cmyk ink set emulation PostScript only Color matching Sample book color matchingPrinting color samples Color matching Print in grayscale Automatic or manual color adjustmentManaging printer color options on Windows computers RGB Color Color Themes Halftone options Manual color optionsEdge Control Neutral Grays Restricting color printing Advanced color options for text, graphics, and photographs Managing printer color options on Macintosh computersPrint Color as Gray Halftone options RGB Color Edge Control Maintenance HP print cartridges Print cartridge authenticationManaging print cartridges Non-HP print cartridges Print cartridge storage Print cartridge life expectancyChecking the print cartridge life Changing print cartridges Replacing a print cartridge To replace the print cartridge Changing print cartridges Incorrect Color Cartridge Supply replacement guidelines Replacing suppliesLocating supplies Approximate replacement intervals for supplies Making room around the printer for replacing supplies Using the cleaning Press to select Create Cleaning Press to select Process Cleaning Setting auto cleaningSetting the cleaning interval Enww Configuring alerts Software Information location Problem solving Basic troubleshooting checklist Factors affecting printer performance Troubleshooting information pages Paper path test Registration Control panel message types Error messagesCritical error messages Status messages Control panel messages Message listing 13.X.XX JAM in TOP Cover or Duplex Area For help press Clear jam thenPress 13.X.XX JAM Inside Duplexer Embedded I/O 13.X.XX MultipleJams in Paper Path Buffer Overflow Unexpected Printer ErrorFuser Error Type in Tray Control panel message Description Controller Error55.0X.YY Printer Error Printer Error 53.XX.X Check RAM No System If the problem persists, contactTo continue Support/ljcp4005 Permanent Settings Changed Printer Error Storage ErrorSettings Changed Storage Write Fail System is Full Write ProtectedFS File FS not Not Functional Cleaning Disk X% CompleteCard Slot Chosen Personality Deleting Private Jobs Cyan CartridgeData Received Disk Device Event Log Empty Ready Genuine HP supplies installedDisk is Flash File Install Transfer Unit Install FuserInstall Supplies Insert or Close Load Tray Type Size Do not Power OFFTo use another For help press Loading Manually Feed Type Size Magenta CartridgeManually Feed Output Stack Order Color Cartridge NON HP SupplyUSE Order Fuser KIT Less than X Pages Printing Stopped ConfigurationOrder Transfer KIT Cmyk Samples File Directory Engine TestEvent LOG Font List RAM Disk File Intermittent ModeRAM Disk Device RAM Disk is To exit press. Stop Remove at least one print cartridge To exit press. Stop AT OUT Resend To Stop AT OUTRequest accepted Restoring Size Mismatch ValuesRestricted from Printing in Color Tray X=SIZE Tray X Empty USB AccessoryError Tray X Open JET Direct Error EmbeddedYellow Cartridge Paper jam recovery Paper jams To disable paper jam recovery Cause and solution Solution Common causes of paper jamsPaper jams Clearing jams Jam in Tray Jam in Tray 2 or optional Tray Jams in top cover area Clearing a jam in the top cover area Enww Clearing other jams Enww Close the transfer unit Close the top and front covers Incorrect page size Media-handling problemsMultiple sheets 1Printer feeds multiple sheets Automatic feed error Tray 2 or optional Tray 3 feed errorIncorrect tray Special media feed error 6Transparencies or glossy paper will not feed 7Envelopes jam or will not feed in the printer Envelope printing errorOutput quality 8Output is curled or wrinkled Duplexing error 9Printer will not duplex or duplexes incorrectly Printer does not print Printer response problemsControl panel display is blank 10No display message 12Printer is on, but is not receiving data Printer not receiving dataPrinter selection 13Unable to select the printer from the computer Printer drivers or Printer drivers for Macintosh computers 14Control panel settings work incorrectly Printer control panel problemsControl panel setting Selecting optional Tray Incorrect printer output Symbol setsOutput errors Incorrect fonts Partial printout Guidelines for printing with different fonts20Partial printout Font selection from software Software application problemsSystem selection through software Color selection from software Optional Tray 3 and duplexer recognition Troubleshooting common Macintosh problems Solving problems with Mac OS25Problems with Mac OS Print queue might be stopped Cause Solution Software troubleshootingHardware troubleshooting Incorrect shade Color printing problemsPrintout color error Missing color 29Inconsistent colors after installing a print cartridge Cartridge errorColor match error 30Printed colors do not match screen colors Print quality troubleshooting Print quality problems associated with mediaOverhead transparency defects Print quality troubleshooting pages Print quality problems associated with the environmentPrint quality problems associated with jams Print quality troubleshooting tool Calibrating the printer Repetitive defect rulerPress to select Quick Calibrate NOW Print quality defect chart Horizontal lines or streaks Misaligned colors Vertical lines Repetitive defects Color fade in all colors Fingerprints and media dentsLoose toner Smeared toner Specks or stray toner Skewed, stretched, or off- center Enww Working with memory Printing a configuration Printer memory Installing memory Installing DDR memory DIMMs Enww Enww Enww Enww To enable memory for Windows 2000 and Windows XP Enabling memory Supplies and accessories Click Other Links Supplies, accessories, and part numbers Part numbersPart Part number Type/size HP Color LaserJet CP4005 User Guide Part Part number Enww Service and Support Hewlett-Packard limited warranty statement Print cartridge limited warranty statement Fuser and transfer unit limited warranty statement Priority on-site service HP maintenance agreementsOn-site service agreements Next-day on-site service Enww Printer specifications Physical dimensions Table D-1Physical dimensionsProduct Height Depth Width Weight Electrical specifications Table D-2Power consumption average, in watts1 Sound Power Level Declared Per ISO Acoustic emissionsSound Pressure Level Bystander Position Declared Per ISO Environmental specifications Specification Recommended Allowed Enww Regulatory information FCC regulations FCC regulations Environmental product stewardship program Material restrictions Return and recycling instructionsPaper United States and Puerto Rico Material Safety Data Sheet Msds HP Color LaserJet CP4005 Series For more information Declaration of Conformity Declaration of Conformity Safety statements Laser safetyCanadian DOC regulations Laser Statement for Finland Luokan 1 laserlaite Enww Glossary Bidirectional communication Two-way data transmission Enww Enww Enww Symbols/Numerics Index Enww System setup FCC Page CB503-90901* *CB503-90901