Troubleshooting information pages

From the printer control panel, you can print pages that can help diagnose printer problems. The procedures for printing the following information pages are described here:

Configuration page

NOTE It is recommended that you print a configuration page before beginning any printer diagnostics.

Paper path test page

Registration page

Event log

Configuration page

Use the configuration page to view or restore current printer settings, to help troubleshoot printer problems, or to verify installation of optional accessories, such as DIMMs, paper handling accessories, trays, and printer languages.

1.Press Menu to enter the MENUS.

2.Press to highlight INFORMATION.

3.Press to select INFORMATION.

4.Press to highlight PRINT CONFIGURATION.

5.Press to select PRINT CONFIGURATION.

The message Printing... CONFIGURATION appears on the display until the printer finishes printing the configuration page. The printer returns to the Ready state after printing.

NOTE If the printer is configured with an HP Jetdirect print server or duplexer, an additional configuration page will print that provides information about those devices.

Paper path test page

The paper path test page is useful for testing the paper handling features of the printer. You can define the paper path you want to test by selecting the source, destination, and other options available on the printer.

1.Press Menu to enter the MENUS.

2.Press to highlight DIAGNOSTICS.

3.Press to select DIAGNOSTICS.

4.Press to highlight PAPER PATH TEST.

5.Press to select PAPER PATH TEST.

The message Performing... PAPER PATH TEST appears on the display until the printer finishes the paper path test. The printer returns to the Ready state after printing the paper path test page.

156 Chapter 8 Problem solving

ENWW

Page 172
Image 172
HP CP4005 manual Troubleshooting information pages, Paper path test