Basic troubleshooting checklist | HP CP4005 manual

Basic troubleshooting checklist

If you are experiencing problems with the printer, this checklist can help identify the cause of the problem.

●Is the printer connected to power?

●Is the printer in the Ready state?

●Are all necessary cables connected?

●Are any messages displayed on the control panel?

●Was a genuine HP supply installed?

●Were recently replaced print cartridges installed correctly?

●Were recently installed supplies (image fuser kit, image transfer kit) installed correctly?

●Is the on/off switch in the on position?

If you cannot find solutions to printer problems in this guide, see http://www.hp.com/support/ljcp4005.

For additional information on installation and setup of the printer, see the getting started guide for this printer.

154 Chapter 8 Problem solving

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HP CP4005 manual Basic troubleshooting checklist

Contents

HP Color LaserJet CP4005 Page HP Color LaserJet CP4005 Copyright and License Trademark Credits HP service information Online servicesHP direct ordering for accessories or supplies HP service agreements HP support and information for Macintosh computers Table of contents Control panel O configuration Printing tasks Managing the printer Maintenance Color Problem solving Appendix a Working with memory Appendix B Supplies and accessoriesAppendix C Service and Support 257 Appendix D Printer specificationsAppendix E Regulatory information 261 Xiv Printer basics Setting up the printer Quick access to printer informationUser guide links Where to look for more information World Wide Web links CD-ROM User Guide Using the printerAccessory and Consumable Installation Guides Online Help HP Color LaserJet CP4005dn product number CB504A Printer configurationsHP Color LaserJet CP4005n product number CB503A Printer features Features 1Features Top cover On/off switchWalk around Control panel Enww Printer software Software Installing the printing system software Installing the printing system software Installing Windows printing system software for networks Installing the software for Windows 2000 or Windows XP Removing software from Windows operating systems Uninstalling the softwareSoftware for networks HP Easy Printer Care Software HP Web JetadminUtilities Other components and utilities FeaturesEmbedded Web server Windows Mac OS Network administrator Additional drivers Printer driversSupported printer drivers Printer-driver Help Windows Gaining access to the printer driversSelect the correct printer driver Duplexing Click the Installable Options menu Printer drivers for Macintosh computers Enww Software for Macintosh computers Installing Macintosh printing system software for networksTo install printer drivers for Mac OS X v10.2, v10.3, PostScript Printer Description PPD files Click Add Printer To install the printing system softwareTo remove software from Macintosh operating systems Printing a configuration Using the HP Printer Utility for MacintoshPrinting a cleaning Opening the HP Printer Utility Uploading a file to the printer Ordering supplies online and using other support featuresViewing supplies status Updating the firmware Activating the two-sided printing duplexing modeConfiguring trays Printing stored jobs Opening the embedded Web server Changing network settingsSetting up e-mail alerts Click Apply Now Tray Dimensions Weight or thickness Capacity Print media specificationsSupported media weights and sizes 2Tray 1 media sizes 4Automatic duplex printing two-sided printing Automatic duplex printing Dimensions Weight or thickness3Tray 2 and optional Tray 3 media sizes1 Automatic duplex printing Dimensions Control panel Introduction Display 2Printer display Accessing the control panel from a computer Control panel buttons Button name Function Interpreting control panel indicator lights Indicator Off Flashing Control panel menus Getting started basics Retrieve job menu Menu hierarchyTo enter the menus Information menu Print File Directory Print PCL Font List Print PS Font List Configure device menuPaper handling menu Paper Handling Tray X Size Diagnostics menu Enww Print Retrieve job menuMenu item Description Print File Directory Information menuSupplies Status Paper handling menu Menu item Value Description Configure device menu Printing menu Print quality menu Belt Contact Auto Sense Mode Tray 1 SensingTray 2-N Sensing Calibrate NOW System setup menuFuser Temp Tray Restore Optimize Quick Calibrate NOW Color RET OFF Image Rotation Enabled Disable ColorEnable Color Date Personality Auto MinutesMinutes Hours Wake Time Clearable Warnings JOB Resets menu Menu Menu item Values Values are on and OFF Diagnostics menu Show IP address Changing printer control panel configuration settingsSetting the color/black mix Color/black mix Setting the printer to use the requested tray Tray behavior options Press to select Manually Feed Prompt Setting manually feed promptSetting the printer default for PS defer media Setting the printer to duplex blank pages Setting the printer to use size/type promptSetting the printer to use another tray Setting sleep delay Sleep delaySetting the printer to rotate images Wake time Disabling/enabling sleep modeSetting the wake time Setting the display brightness Display brightness Personality Setting the personalitySetting the clearable warnings Clearable warnings Replace supplies Setting auto continueAuto continue Order at Setting replace supplies responseSetting order at response Color supply out Setting jam recovery response Jam recoverySetting color supply out response Changing RAM disk behavior RAM diskLanguage Selecting the language Enww Using the printer control panel in shared environments Enww O configuration Setting an IP address Network configurationConfiguring TCP/IP parameters Setting the subnet mask Setting the default gateway USB configuration 1USB configuration Available software solutions HP Jetdirect print servers Wireless printing Ieee 802.11 standard Enww Printing tasks Source Print setting prioritiesControlling print jobs Type and size Controlling print jobs Paper that can damage the printer Selecting print mediaMedia to avoid Tray 1 sensing Automatic media type sensing auto sense modeFull sensing default Expanded sensing Transparency only default Tray 2 and optional Tray 3 sensing Configuring a tray when loading paper Configuring input traysConfiguring trays when the printer gives a prompt Configuring the paper size Configuring a tray to match print job settingsConfiguring trays using the paper handling menu Configuring the paper type Setting a custom size in Tray 2 or optional Tray Printing from Tray 1 multipurpose tray Loading Tray Printing envelopes from Tray Loading envelopes into Tray Address type Left margin Top margin Printing from Tray 2 or optional TrayPrinting envelopes Enww Enww Enww Enww Loading custom-sized media into Tray 2 and optional Tray Enww Glossy paper Printing on special mediaTransparencies Labels Colored paperEnvelopes Heavy paper Preprinted forms and letterhead Paper type Paper weightHP LaserJet Tough paper Recycled paper To create a quick set Using features in the printer driverCreating and using quick sets Creating and using watermarks Resizing documents Printing a blank first Setting a custom paper size from the printer driverUsing different paper/covers Printing multiple pages on one sheet of paper Printing on both sides of the paper To print multiple pages on one sheet of paper On the Finishing tab, select Print on Both Sides manually To print on both sides manuallyLayout options for printing on both sides To set the color options Setting the color optionsUsing the HP Digital Imaging Options dialog box Using the Services tab Opening the HP Digital Imaging Options dialog box To create a preset Using features in the Macintosh printer driverCreating and using presets in Mac OS To use presets To print a cover To print on both sides manually To set the color options Two-sided duplex printing Control panel settings for automatic two-sided printing Options for binding two-sided printing jobs Manual two-sided printing Printing booklets Printing a blank back cover Special printing situationsPrinting a different first Printing on custom-size media Stopping a print request Stopping the current print job from a software application Printing stored jobs Job storage featuresProofing and holding a job Deleting stored jobs Private jobs Printing a private job Mopier mode Deleting a private job Enww Managing memory Managing the printer Menu map ConfigurationPrinter information pages Usage Press to select Print ConfigurationSupplies status Print RGB samples DemoPrint Cmyk samples Event log File directoryPCL or PS font list Press to select Print File Directory Using the embedded Web server Accessing the embedded Web server Settings tab Information tab Other links Setting the real-time clockNetworking tab To use the HP Easy Printer Care Software Using the HP Easy Printer Care SoftwareSupported operating systems HP Easy Printer Care Software sections Supplies Ordering window Alert Settings windowSupport tab Device List tab Color Paper selection Using colorHP ImageREt Color options Printing in four colors Cmyk Cmyk ink set emulation PostScript only Printing color samples Color matchingSample book color matching Color matching Print in grayscale Automatic or manual color adjustmentManaging printer color options on Windows computers RGB Color Color Themes Halftone options Manual color optionsEdge Control Neutral Grays Restricting color printing Advanced color options for text, graphics, and photographs Managing printer color options on Macintosh computersPrint Color as Gray Halftone options RGB Color Edge Control Maintenance HP print cartridges Print cartridge authenticationManaging print cartridges Non-HP print cartridges Checking the print cartridge life Print cartridge storagePrint cartridge life expectancy Changing print cartridges Replacing a print cartridge To replace the print cartridge Changing print cartridges Incorrect Color Cartridge Locating supplies Supply replacement guidelinesReplacing supplies Approximate replacement intervals for supplies Making room around the printer for replacing supplies Using the cleaning Press to select Create Cleaning Setting the cleaning interval Press to select Process CleaningSetting auto cleaning Enww Configuring alerts Software Information location Problem solving Basic troubleshooting checklist Factors affecting printer performance Troubleshooting information pages Paper path test Registration Control panel message types Error messagesCritical error messages Status messages Control panel messages Message listing 13.X.XX JAM in TOP Cover or Duplex Area For help press Clear jam thenPress 13.X.XX JAM Inside Duplexer Embedded I/O 13.X.XX MultipleJams in Paper Path Buffer Overflow Unexpected Printer ErrorFuser Error Type in Tray Control panel message Description Controller Error55.0X.YY Printer Error Printer Error 53.XX.X Check RAM No System If the problem persists, contactTo continue Support/ljcp4005 Permanent Settings Changed Printer Error Storage ErrorSettings Changed Storage Write Fail System is Full Write ProtectedFS File FS not Not Functional Cleaning Disk X% CompleteCard Slot Chosen Personality Deleting Private Jobs Cyan CartridgeData Received Disk Device Event Log Empty Ready Genuine HP supplies installedDisk is Flash File Install Transfer Unit Install FuserInstall Supplies Insert or Close Load Tray Type Size Do not Power OFFTo use another For help press Loading Manually Feed Type Size Magenta CartridgeManually Feed Output Stack Order Color Cartridge NON HP SupplyUSE Order Fuser KIT Less than X Pages Printing Stopped ConfigurationOrder Transfer KIT Cmyk Samples File Directory Engine TestEvent LOG Font List RAM Disk File Intermittent ModeRAM Disk Device RAM Disk is To exit press. Stop Remove at least one print cartridge To exit press. Stop AT OUT Resend To Stop AT OUTRequest accepted Restoring Size Mismatch ValuesRestricted from Printing in Color Tray X=SIZE Tray X Empty USB AccessoryError Tray X Open Yellow Cartridge JET Direct ErrorEmbedded Paper jam recovery Paper jams To disable paper jam recovery Paper jams Cause and solution SolutionCommon causes of paper jams Clearing jams Jam in Tray Jam in Tray 2 or optional Tray Jams in top cover area Clearing a jam in the top cover area Enww Clearing other jams Enww Close the transfer unit Close the top and front covers Incorrect page size Media-handling problemsMultiple sheets 1Printer feeds multiple sheets Incorrect tray Automatic feed errorTray 2 or optional Tray 3 feed error Special media feed error 6Transparencies or glossy paper will not feed 7Envelopes jam or will not feed in the printer Envelope printing errorOutput quality 8Output is curled or wrinkled Duplexing error 9Printer will not duplex or duplexes incorrectly Printer does not print Printer response problemsControl panel display is blank 10No display message 12Printer is on, but is not receiving data Printer not receiving dataPrinter selection 13Unable to select the printer from the computer Printer drivers or Printer drivers for Macintosh computers 14Control panel settings work incorrectly Printer control panel problemsControl panel setting Selecting optional Tray Incorrect printer output Symbol setsOutput errors Incorrect fonts 20Partial printout Partial printoutGuidelines for printing with different fonts Font selection from software Software application problemsSystem selection through software Color selection from software Optional Tray 3 and duplexer recognition 25Problems with Mac OS Troubleshooting common Macintosh problemsSolving problems with Mac OS Print queue might be stopped Hardware troubleshooting Cause SolutionSoftware troubleshooting Incorrect shade Color printing problemsPrintout color error Missing color 29Inconsistent colors after installing a print cartridge Cartridge errorColor match error 30Printed colors do not match screen colors Overhead transparency defects Print quality troubleshootingPrint quality problems associated with media Print quality troubleshooting pages Print quality problems associated with the environmentPrint quality problems associated with jams Print quality troubleshooting tool Press to select Quick Calibrate NOW Calibrating the printerRepetitive defect ruler Print quality defect chart Horizontal lines or streaks Misaligned colors Vertical lines Repetitive defects Loose toner Color fade in all colorsFingerprints and media dents Smeared toner Specks or stray toner Skewed, stretched, or off- center Enww Working with memory Printing a configuration Printer memory Installing memory Installing DDR memory DIMMs Enww Enww Enww Enww To enable memory for Windows 2000 and Windows XP Enabling memory Supplies and accessories Click Other Links Part Part number Type/size Supplies, accessories, and part numbersPart numbers HP Color LaserJet CP4005 User Guide Part Part number Enww Service and Support Hewlett-Packard limited warranty statement Print cartridge limited warranty statement Fuser and transfer unit limited warranty statement Priority on-site service HP maintenance agreementsOn-site service agreements Next-day on-site service Enww Printer specifications Product Height Depth Width Weight Physical dimensionsTable D-1Physical dimensions Electrical specifications Table D-2Power consumption average, in watts1 Sound Pressure Level Bystander Position Declared Per ISO Sound Power Level Declared Per ISOAcoustic emissions Environmental specifications Specification Recommended Allowed Enww Regulatory information FCC regulations FCC regulations Environmental product stewardship program Material restrictions Return and recycling instructionsPaper United States and Puerto Rico Material Safety Data Sheet Msds HP Color LaserJet CP4005 Series For more information Declaration of Conformity Declaration of Conformity Canadian DOC regulations Safety statementsLaser safety Laser Statement for Finland Luokan 1 laserlaite Enww Glossary Bidirectional communication Two-way data transmission Enww Enww Enww Symbols/Numerics Index Enww System setup FCC Page CB503-90901* *CB503-90901