Service and Support | HP CP4005 instruction

C Service and Support

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HP CP4005 manual Service and Support

Contents

HP Color LaserJet CP4005 Page HP Color LaserJet CP4005 Trademark Credits Copyright and License HP service agreements Online servicesHP direct ordering for accessories or supplies HP service information HP support and information for Macintosh computers Table of contents Control panel O configuration Printing tasks Managing the printer Color Maintenance Problem solving Appendix a Working with memory Appendix B Supplies and accessoriesAppendix C Service and Support 261 Appendix D Printer specificationsAppendix E Regulatory information 257 Xiv Printer basics World Wide Web links Quick access to printer informationUser guide links Where to look for more information Setting up the printer Online Help Using the printerAccessory and Consumable Installation Guides CD-ROM User Guide HP Color LaserJet CP4005dn product number CB504A Printer configurationsHP Color LaserJet CP4005n product number CB503A Features Printer features 1Features Control panel On/off switchWalk around Top cover Enww Software Printer software Installing the printing system software Installing the printing system software Installing the software for Windows 2000 or Windows XP Installing Windows printing system software for networks Removing software from Windows operating systems Uninstalling the softwareSoftware for networks HP Easy Printer Care Software HP Web JetadminUtilities Other components and utilities FeaturesEmbedded Web server Windows Mac OS Network administrator Additional drivers Printer driversSupported printer drivers Duplexing Gaining access to the printer driversSelect the correct printer driver Printer-driver Help Windows Click the Installable Options menu Printer drivers for Macintosh computers Enww PostScript Printer Description PPD files Installing Macintosh printing system software for networksTo install printer drivers for Mac OS X v10.2, v10.3, Software for Macintosh computers Click Add Printer To install the printing system softwareTo remove software from Macintosh operating systems Opening the HP Printer Utility Using the HP Printer Utility for MacintoshPrinting a cleaning Printing a configuration Uploading a file to the printer Ordering supplies online and using other support featuresViewing supplies status Printing stored jobs Activating the two-sided printing duplexing modeConfiguring trays Updating the firmware Opening the embedded Web server Changing network settingsSetting up e-mail alerts Click Apply Now 2Tray 1 media sizes Print media specificationsSupported media weights and sizes Tray Dimensions Weight or thickness Capacity 4Automatic duplex printing two-sided printing Automatic duplex printing Dimensions Weight or thickness3Tray 2 and optional Tray 3 media sizes1 Automatic duplex printing Dimensions Control panel Display Introduction 2Printer display Accessing the control panel from a computer Button name Function Control panel buttons Indicator Off Flashing Interpreting control panel indicator lights Getting started basics Control panel menus Information menu Menu hierarchyTo enter the menus Retrieve job menu Paper Handling Tray X Size Configure device menuPaper handling menu Print File Directory Print PCL Font List Print PS Font List Diagnostics menu Enww Print Retrieve job menuMenu item Description Print File Directory Information menuSupplies Status Menu item Value Description Paper handling menu Printing menu Configure device menu Print quality menu Belt Contact Auto Sense Mode Tray 1 SensingTray 2-N Sensing Color RET OFF System setup menuFuser Temp Tray Restore Optimize Quick Calibrate NOW Calibrate NOW Date Disable ColorEnable Color Image Rotation Enabled Clearable Warnings JOB MinutesMinutes Hours Wake Time Personality Auto Menu Resets menu Values are on and OFF Menu item Values Diagnostics menu Color/black mix Changing printer control panel configuration settingsSetting the color/black mix Show IP address Tray behavior options Setting the printer to use the requested tray Press to select Manually Feed Prompt Setting manually feed promptSetting the printer default for PS defer media Setting the printer to duplex blank pages Setting the printer to use size/type promptSetting the printer to use another tray Setting sleep delay Sleep delaySetting the printer to rotate images Wake time Disabling/enabling sleep modeSetting the wake time Display brightness Setting the display brightness Clearable warnings Setting the personalitySetting the clearable warnings Personality Replace supplies Setting auto continueAuto continue Color supply out Setting replace supplies responseSetting order at response Order at Setting jam recovery response Jam recoverySetting color supply out response Selecting the language RAM diskLanguage Changing RAM disk behavior Enww Using the printer control panel in shared environments Enww O configuration Setting an IP address Network configurationConfiguring TCP/IP parameters Setting the subnet mask Setting the default gateway 1USB configuration USB configuration HP Jetdirect print servers Available software solutions Ieee 802.11 standard Wireless printing Enww Printing tasks Type and size Print setting prioritiesControlling print jobs Source Controlling print jobs Paper that can damage the printer Selecting print mediaMedia to avoid Expanded sensing Automatic media type sensing auto sense modeFull sensing default Tray 1 sensing Tray 2 and optional Tray 3 sensing Transparency only default Configuring a tray when loading paper Configuring input traysConfiguring trays when the printer gives a prompt Configuring the paper type Configuring a tray to match print job settingsConfiguring trays using the paper handling menu Configuring the paper size Setting a custom size in Tray 2 or optional Tray Loading Tray Printing from Tray 1 multipurpose tray Loading envelopes into Tray Printing envelopes from Tray Address type Left margin Top margin Printing from Tray 2 or optional TrayPrinting envelopes Enww Enww Enww Enww Loading custom-sized media into Tray 2 and optional Tray Enww Glossy paper Printing on special mediaTransparencies Heavy paper Colored paperEnvelopes Labels Preprinted forms and letterhead Paper type Paper weightHP LaserJet Tough paper Recycled paper To create a quick set Using features in the printer driverCreating and using quick sets Resizing documents Creating and using watermarks Printing multiple pages on one sheet of paper Setting a custom paper size from the printer driverUsing different paper/covers Printing a blank first To print multiple pages on one sheet of paper Printing on both sides of the paper On the Finishing tab, select Print on Both Sides manually To print on both sides manuallyLayout options for printing on both sides To set the color options Setting the color optionsUsing the HP Digital Imaging Options dialog box Opening the HP Digital Imaging Options dialog box Using the Services tab To use presets Using features in the Macintosh printer driverCreating and using presets in Mac OS To create a preset To print a cover To print on both sides manually To set the color options Two-sided duplex printing Control panel settings for automatic two-sided printing Manual two-sided printing Options for binding two-sided printing jobs Printing booklets Printing on custom-size media Special printing situationsPrinting a different first Printing a blank back cover Stopping the current print job from a software application Stopping a print request Deleting stored jobs Job storage featuresProofing and holding a job Printing stored jobs Printing a private job Private jobs Deleting a private job Mopier mode Enww Managing memory Managing the printer Menu map ConfigurationPrinter information pages Usage Press to select Print ConfigurationSupplies status Print RGB samples DemoPrint Cmyk samples Press to select Print File Directory File directoryPCL or PS font list Event log Accessing the embedded Web server Using the embedded Web server Information tab Settings tab Other links Setting the real-time clockNetworking tab HP Easy Printer Care Software sections Using the HP Easy Printer Care SoftwareSupported operating systems To use the HP Easy Printer Care Software Device List tab Alert Settings windowSupport tab Supplies Ordering window Color Color options Using colorHP ImageREt Paper selection Cmyk ink set emulation PostScript only Printing in four colors Cmyk Printing color samples Color matchingSample book color matching Color matching RGB Color Color Themes Automatic or manual color adjustmentManaging printer color options on Windows computers Print in grayscale Neutral Grays Manual color optionsEdge Control Halftone options Restricting color printing Halftone options Managing printer color options on Macintosh computersPrint Color as Gray Advanced color options for text, graphics, and photographs Edge Control RGB Color Maintenance Non-HP print cartridges Print cartridge authenticationManaging print cartridges HP print cartridges Checking the print cartridge life Print cartridge storagePrint cartridge life expectancy Replacing a print cartridge To replace the print cartridge Changing print cartridges Changing print cartridges Incorrect Color Cartridge Locating supplies Supply replacement guidelinesReplacing supplies Making room around the printer for replacing supplies Approximate replacement intervals for supplies Press to select Create Cleaning Using the cleaning Setting the cleaning interval Press to select Process CleaningSetting auto cleaning Enww Software Information location Configuring alerts Problem solving Basic troubleshooting checklist Factors affecting printer performance Paper path test Troubleshooting information pages Registration Status messages Error messagesCritical error messages Control panel message types Message listing Control panel messages 13.X.XX JAM Inside Duplexer Clear jam thenPress 13.X.XX JAM in TOP Cover or Duplex Area For help press Buffer Overflow 13.X.XX MultipleJams in Paper Path Embedded I/O Type in Tray Printer ErrorFuser Error Unexpected 53.XX.X Check RAM Controller Error55.0X.YY Printer Error Printer Error Control panel message Description Permanent If the problem persists, contactTo continue Support/ljcp4005 No System Storage Write Fail Storage ErrorSettings Changed Settings Changed Printer Error FS not Write ProtectedFS File System is Full Chosen Personality Cleaning Disk X% CompleteCard Slot Not Functional Disk Device Cyan CartridgeData Received Deleting Private Jobs Flash File Ready Genuine HP supplies installedDisk is Event Log Empty Insert or Close Install FuserInstall Supplies Install Transfer Unit For help press Loading Do not Power OFFTo use another Load Tray Type Size Output Stack Magenta CartridgeManually Feed Manually Feed Type Size Order Fuser KIT Less than X Pages NON HP SupplyUSE Order Color Cartridge Cmyk Samples ConfigurationOrder Transfer KIT Printing Stopped Font List Engine TestEvent LOG File Directory RAM Disk is Intermittent ModeRAM Disk Device RAM Disk File Remove at least one print cartridge To exit press. Stop To exit press. Stop AT OUT Restoring To Stop AT OUTRequest accepted Resend Tray X=SIZE ValuesRestricted from Printing in Color Size Mismatch Tray X Open USB AccessoryError Tray X Empty Yellow Cartridge JET Direct ErrorEmbedded Paper jams Paper jam recovery To disable paper jam recovery Paper jams Cause and solution SolutionCommon causes of paper jams Jam in Tray Clearing jams Jam in Tray 2 or optional Tray Jams in top cover area Clearing a jam in the top cover area Enww Clearing other jams Enww Close the transfer unit Close the top and front covers 1Printer feeds multiple sheets Media-handling problemsMultiple sheets Incorrect page size Incorrect tray Automatic feed errorTray 2 or optional Tray 3 feed error 6Transparencies or glossy paper will not feed Special media feed error 8Output is curled or wrinkled Envelope printing errorOutput quality 7Envelopes jam or will not feed in the printer 9Printer will not duplex or duplexes incorrectly Duplexing error 10No display message Printer response problemsControl panel display is blank Printer does not print 13Unable to select the printer from the computer Printer not receiving dataPrinter selection 12Printer is on, but is not receiving data Printer drivers or Printer drivers for Macintosh computers Selecting optional Tray Printer control panel problemsControl panel setting 14Control panel settings work incorrectly Incorrect fonts Symbol setsOutput errors Incorrect printer output 20Partial printout Partial printoutGuidelines for printing with different fonts Color selection from software Software application problemsSystem selection through software Font selection from software Optional Tray 3 and duplexer recognition 25Problems with Mac OS Troubleshooting common Macintosh problemsSolving problems with Mac OS Print queue might be stopped Hardware troubleshooting Cause SolutionSoftware troubleshooting Missing color Color printing problemsPrintout color error Incorrect shade 30Printed colors do not match screen colors Cartridge errorColor match error 29Inconsistent colors after installing a print cartridge Overhead transparency defects Print quality troubleshootingPrint quality problems associated with media Print quality troubleshooting tool Print quality problems associated with the environmentPrint quality problems associated with jams Print quality troubleshooting pages Press to select Quick Calibrate NOW Calibrating the printerRepetitive defect ruler Print quality defect chart Vertical lines Repetitive defects Horizontal lines or streaks Misaligned colors Loose toner Color fade in all colorsFingerprints and media dents Specks or stray toner Smeared toner Skewed, stretched, or off- center Enww Working with memory Printer memory Printing a configuration Installing DDR memory DIMMs Installing memory Enww Enww Enww Enww Enabling memory To enable memory for Windows 2000 and Windows XP Supplies and accessories Click Other Links Part Part number Type/size Supplies, accessories, and part numbersPart numbers HP Color LaserJet CP4005 User Guide Part Part number Enww Service and Support Hewlett-Packard limited warranty statement Print cartridge limited warranty statement Fuser and transfer unit limited warranty statement Next-day on-site service HP maintenance agreementsOn-site service agreements Priority on-site service Enww Printer specifications Product Height Depth Width Weight Physical dimensionsTable D-1Physical dimensions Table D-2Power consumption average, in watts1 Electrical specifications Sound Pressure Level Bystander Position Declared Per ISO Sound Power Level Declared Per ISOAcoustic emissions Specification Recommended Allowed Environmental specifications Enww Regulatory information FCC regulations FCC regulations Environmental product stewardship program United States and Puerto Rico Return and recycling instructionsPaper Material restrictions HP Color LaserJet CP4005 Series Material Safety Data Sheet Msds For more information Declaration of Conformity Declaration of Conformity Canadian DOC regulations Safety statementsLaser safety Luokan 1 laserlaite Laser Statement for Finland Enww Bidirectional communication Two-way data transmission Glossary Enww Enww Enww Index Symbols/Numerics Enww System setup FCC Page CB503-90901* *CB503-90901