IBM DS6000 Series manual Copy Services management, Remote service support

￿The DS6000 Storage Manager indicates the condition of the system after service.

Should the user require additional maintenance services, excluding standard maintenance services, IBM and IBM Business Partners have fee-based service offerings to fulfill such maintenance requirements.

8.2.4 Copy Services management

The DS6000 series may be part of a Remote Mirror and Copy configuration. In Metro Mirror and Global Mirror configurations the DS6000 series may be either primary or secondary. The DS6000 series cannot be a primary in a z/OS Global Mirror, but may be a secondary. The DS Management Console must be connected to both the primary and secondary to be able to perform Copy Services operations.

Alternate Ethernet switch

Secondary DS6000 series

Alternate DS Management Console

inter-switch link

Ethernet switch

DS Management Console

Primary DS6000 series

Figure 8-2 DS Management Console in Copy Services environment

The DS CLI will communicate with the DS Management Console when performing copy services commands, so the network connecting the management console to the DS6000 should be redundant.

8.2.5 Remote service support

In order to use remote service support, the user must allow a VPN connection. For example, Figure 8-3 on page 131 depicts an error condition occurring on the DS6000. The user’s support services receives the alert over their local area network. If the user decides to ask IBM for help, and IBM needs to access the DS6000 remotely, then the user must provide connectivity from the DS Management Console to an IBM service support center. The DS Management Console must be connected to the DS6000 to enable IBM to access the DS6000 over this network to analyze the error condition.

130DS6000 Series: Concepts and Architecture