Go to ªStep 7º on | IBM RS/6000 44P specs

4.Enter any requested passwords.

5.Follow any instructions to select a console.

Did the Diagnostics Operating Instructions display without any obvious display problem?

NO	Go to ªStep 7º on page 151.
YES	Go to ªStep 9º on page 152.

Step 17

The diagnostics did not find a hardware problem. If you still have a problem, contact your software support center.

Chapter 8. Hardware Problem Determination 155

Image 173

IBM RS/6000 44P manual Go to ªStep 7º on

Contents

IBM Page IBM Second Edition October Contents Using the Service Processor System Management Services Introducing Tasks and Service Aids Using the Standalone and Online Diagnostics Contents 1432 Using the System Verification ProcedureHardware Problem Determination Appendix A. Environmental Notices Appendix E. Modem ConfigurationsAppendix C. Checking the Current Firmware Levels Readers Comments Ð Wed Like to Hear From You 44P Series Model 170 Users Guide Electrical Safety Safety Notices Unit Emissions Laser Safety Information Data Integrity and Verification Xiv 44P Series Model 170 Users Guide ISO About This BookOnline Publications Related Publications Trademarks Xvi 44P Series Model 170 Users Guide Introducing the 44P Model System Features Bus ArchitectureMicroprocessor Memory Security Features Power SupplyOther Drives Keyboard Front View Rear View 12 Audio Ports Operator Panel Stopping the System Unit Using the 44P Series ModelStarting the System Unit Reading the Operator Panel Display Function Keys Using the Keyboards Caring for the Mouse Using the Three-Button MouseHandling the Mouse Correctly Cleaning the Mouse Using the 3.5-Inch Diskette Drive Write-Protecting 3.5-Inch Diskettes Loading and Unloading the 3.5-Inch Diskette Using the CD-ROM Drive If light is Condition is Front View of CD-ROM DriveUnderstanding the Status Lights Other Handling Considerations Handling Compact Discs Loading a Compact Disc General Information for the 8mm Tape Drive Opening the Tray ManuallyPlaying an Audio CD Front View of the 8mm Tape Drive Type Purpose Operating RecommendationsMm Tape Cartridge Types Tape Cartridge Compatibility Setting the Write-Protect Tab on 8 mm Tape CartridgesFormat Modes C=compression mode 8mm Tape 3GB GB C 20.0 GB Operating the 8mm Tape Drive in Harsh Environments Environmental Considerations for 8 mm Data CartridgesErasing 8 mm Data Cartridge Condition Operating Ranges Storage Shipping Status Lights Using the 8mm Tape Drive Changing the Display Language Liquid Crystal DisplayStatus Disturbance Activity Loading the 8 mm Tape Cartridge Unloading the 8 mm Tape Cartridge Cleaning the Tape Drive 28 44P Series Model 170 Users Guide General information for the 12/24GB 4mm Tape Drive Obtaining Additional Tape Cartridges Front View of the 12/24GB 4mm Tape Drive Using the 12/24GB 4mm Tape Drive 12/24 GB 4 mm Tape Cartridge Types Mm Tape Write Density Setting Erasing 12/24 GB 4 mm Data Cartridge Operating the 12/24GB 4mm Tape Drive in Harsh Environments Status Ready green Tape Motion green Disturbance amber Status Light States Loading the 12/24 GB 4 mm Tape Cartridge Unloading the 12/24 GB 4 mm Tape Cartridge Cleaning the Tape Path on the 12/24GB 4mm Tape Drive Service Processor Using the Service Processor and Service Director Features Service Director 40 44P Series Model 170 Users Guide Service Processor Functions SMS Ascii or Using the Service Processor Service Processor Menu Inactivity Service Processor MenusAccessing Service Processor Menus Locally Accessing Service Processor Menus Remotely Read VPD Image from last System Boot Power-On SystemRead Progress Indicators from Last System Boot General User Menu Privileged User Menus Read System Post ErrorsMain Menu View System Environmental Conditions Passwords Service Processor Setup Menu Change General-Access Password Change Privileged Access PasswordEnable/Disable Console Mirroring Start Talk Mode Surveillance Delay Serial Port Snoop Setup MenuReset Service Processor Surveillance Time Interval Enable/Disable Unattended Start Mode System Power Control Menu Enabling the Boot to SMS Menu option Boot Mode MenuEnabling the Service Mode Boot from Saved list option Enabling the Service Mode Boot from Default List option System Information Menu Ring Indicate Power-On MenuPower-Off System Read Nvram Read Service Processor Error Logs Processor Configuration/Deconfiguration Menu Language Selection Menu Ring Indicate Power-On Menu, see Call-In/Call-Out Setup MenuModem Configuration Menu Serial Port Selection Menu Serial Port Speed Setup Menu Telephone Number Setup Menu Call-Out Test Call-Out Policy Setup Menu Customer Account Setup Menu Use OS-Defined restart policy is set to No. or Reboot/Restart Policy Setup Menu Service Processor Functions VPD System Power-On Methods Service Processor Call-In Security Boot IPL Speed Service Processor Reboot/Restart RecoveryFailure During Boot Process Service Processor Reboot/Restart Policy Controls Memory Boot-Time Deconfiguration Memory Repeat-Gard Processor Run-Time Deconfiguration CPU-Gard Operating System Surveillance Service Processor System Monitoring SurveillanceSystem Firmware Surveillance Call Out Console Mirroring Service Processor Firmware Updates Service Processor Error Log Pre-Standby Phase System Post ErrorsService Processor Operational Phases Bring-Up Phase Standby Phase Service Processor Procedures in Service Mode Run-time Phase 72 44P Series Model 170 Users Guide Graphical System Management Services System Management Services System Management Services Config Device Name PowerPC, POWER3 375 MHz L2-Cache, 4096K Memory Multiboot Exit Page Following describes the choices available on this screen Utilities Password Power-On Password Enter Password Privileged-Access Password 84 44P Series Model 170 Users Guide ErrorLog Spin Delay System Error Log Set Address Set Address Ping Config Exit Ping Save Exit Ping Setup Ping OKExit Firmware Update Firmware Recovery Display Configuration Text-Based System Management Services Multiboot Menu 96 44P Series Model 170 Users Guide Select Boot Device Configure Nth Boot Device 98 44P Series Model 170 Users Guide Set Password and Unattended Start Mode Unattended Start Mode Set Privileged-Access Password Set Power-On Access Password Scsi Spin Up Display Error LogRemote Initial Program Load Setup System Management Services 102 44P Series Model 170 Users Guide Change Scsi ID Update System or Service Processor Firmware Select Language Select Console Open Firmware 106 44P Series Model 170 Users Guide Standalone and Online Diagnostics Operating Considerations Using the Standalone and Online DiagnosticsIdentifying the Terminal Type to the Diagnostics Programs Selecting a Console Display Running Standalone Diagnostics Resetting the TerminalRunning Online Diagnostics Undefined Terminal Types Service Mode Running Diagnostics from a TTY TerminalOnline Diagnostics Modes Concurrent Mode Running the Online Diagnostics in Maintenance Mode Running the Online Diagnostics in Concurrent ModeMaintenance Mode Running the Standalone Diagnostics Standalone Diagnostic Operation Tasks Introducing Tasks and Service Aids Add Resource to Resource List AIX Shell Prompt Backup and Restore MediaAnalyze Adapter Internal Log Certify Media Change Hardware Vital Product Data Configure Dials and LPFKeysFlag Description All disks Configure Reboot Policy Configure ISA Adapter Configure Remote Maintenance Policy Introducing Tasks and Service Aids Configure Service Processor Configure Ring Indicate Power On PolicyConfigure Ring Indicate Power On Modem Configuration Surveillance SetupCall In/Out Setup Site-Specific Call In/Out Setup Reboot/Restart Policy Setup Delete Resource from Resource List Configure Surveillance PolicyCreate Customized Configuration Diskette Disk to Disk Copy Disk Maintenance Display Hardware Error Report Display Configuration and Resource ListDisplay Machine Check Error Log Display/Alter Sector Display Microcode Level Display or Change BootlistDisplay or Change Diagnostic Run-Time Options Displays the long version of the Diagnostic Event Log Display Previous Diagnostic ResultsDisplays the short version of the Diagnostic Event Log Display Resource Attributes Display System Environmental Sensors Display Service HintsDisplay Software Product Data Following numerical values are displayed as ExamplesToken Index Download Microcode Display Test PatternsDownload Microcode to PCI Scsi RAID Adapter Download Microcode to a PCI FC-AL Adapter Download Microcode to Other Devices Fiber Channel RAID Service Aids Hardfile Attached to Scsi Adapter non-RAID Flash SK-NET Fddi FirmwareFormat Media Channel is 2 and the ID is Hardfile Attached to PCI Scsi RAID Adapter Diskette Format Optical MediaGeneric Microcode Download Option Description Initialize Log Repair Action Periodic DiagnosticsLocal Area Network Analyzer Run Error Log Analysis Run DiagnosticsExerciser Commands Cmd PCI RAID Physical Disk Identify ± vmstat ± lsps ± bootinfo KB of free space in /etc/lpp/diagnostics/dataAcronyms Memory Exerciser Scsi BUS Analyzer Save or Restore Hardware Management PoliciesSave or Restore Service Processor Configuration Scsi Device Identification and Removal Scsi Tape Drive Service Aid 140 44P Series Model 170 Users Guide Update Disk-Based Diagnostics SSA Service AidUpdate System or Service Processor Flash Spare Sector Availability RAIDiant Array Service Aid Update System Flash Serial Communications Network Server Service Aid 144 44P Series Model 170 Users Guide Loading the Diagnostics Using the System Verification ProcedureConsiderations before Running This Procedure Additional System Verification Running System Verification Stopping the Diagnostics 148 44P Series Model 170 Users Guide Step Hardware Problem DeterminationAre the Online Diagnostics installed on this system? Do you want to run the Online Diagnostics in Service mode? Is the operating system accepting commands? Console Display Action Symptom Action System Response Action Is the Function Selection menu displayed?Keyboard Type Action Diagnostics Did the Diagnostic Selection Menu display? Diagnostic Response Action Go to ªStep 7º on Did the diagnostics load? Problem Determination When Unable to Load Diagnostics System appears to be stopped. a beep was Symptom Action Select error log Keyboard Type Action Environmental Design Appendix A. Environmental NoticesProduct Recycling and Disposal 162 44P Series Model 170 Users Guide Appendix B. Notices 164 44P Series Model 170 Users Guide Appendix C. Checking the Current Firmware Levels 166 44P Series Model 170 Users Guide 167 Additional Communication Attributes Conversational mode Iprts Additional Keyboard Attributes Additional Printer Attributes Sample Modem Configuration Files Appendix E. Modem ConfigurationsConfiguration File Selection Diskette File Name Service processor Firmware File Name Usr/share/modemm0.cfg Modem Setup Z Setup Z0 Setup F Setup F0 Setup F1 Customizing the Modem Configuration Files Xon/Xoff Modems IBM 7852-400 DIP Switch SettingsSwitch Position Function Ring Detection Recovery ProceduresTerminal Emulators Transfer of a Modem Session Recovery Strategy Prevention Strategy Modem Configuration Samples Sample File modemz.cfg Use numeric responses Sample File modemz0.cfg # Componentname Espsetup Entry Service Processor Setup Z0 180 44P Series Model 170 Users Guide Appendix E. Modem Configurations Sample File modemf.cfg # Componentname Espsetup Entry Service Processor Setup F Appendix E. Modem Configurations Sample File modemf0.cfg # Componentname Espsetup Entry Service Processor Setup F0 Appendix E. Modem Configurations 186 44P Series Model 170 Users Guide Sample File modemf1.cfg # Componentname Espsetup Entry Service Processor Setup F1 188 44P Series Model 170 Users Guide Appendix E. Modem Configurations 190 44P Series Model 170 Users Guide Index Numerics Menus 193 145 How satisfied are you that the information in this book is Readers Comments Ð Wed Like to Hear From You Business Reply Mail Page Ibmr