Procedure 3: Resolving Printer Display Error Messages

Check the following information to resolve network-related error messages that appear on the printer control panel display. This information assumes you have already printed a configuration page.

1.Does the printer’s control panel display a Service Error message, such as 49.XXXX, 79.XXXX or 8X.XXXX error?

Refer to your printer manuals to interpret the error message.

If you upgraded the Jetdirect firmware recently, power the print server off/on using the printer’s On/Off switch.

Verify the network cable is properly connected.

Inspect and verify the configuration parameters on the Jetdirect configuration page. To interpret HP Jetdirect configuration page messages, see Chapter 9.

Record all error codes and contact your service provider. For warranty service, include all diagnostic and configuration pages with the faulty print server.

2.Does INITIALIZING/DO NOT POWER OFF or similar message appear on the display?

Wait for ten minutes to see if it clears. If it does not, you may need to replace the HP Jetdirect print server.

3.Does a 40 ERROR appear on the printer’s control panel display?

The HP Jetdirect print server detected a break in the data communications. When this error occurs, the printer goes offline.

A break in communications may result from the physical network connection being disrupted or the server going down. If your printer has an Auto Continue feature that is disabled or off, you must press the appropriate key (Start or Pause/Resume, for example) on the printer after the communications problem is solved to put the printer back online. Turning the Auto Continue feature on forces the printer to reconnect without user intervention. However, this does not solve the disconnect problem.

ENWW

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HP J7949E manual Procedure 3 Resolving Printer Display Error Messages