HP J7949E manual Troubleshooting the HP Jetdirect Print Server

5.Can the print server’s ping test communicate with any remote node on the network?

Use the Jetdirect Diagnostic menu from the printer’s control panel to run a ping test with a remote node. For a description of the Jetdirect Diagnostic menu, see Appendix B.

6.Have any software applications been added to the network?

Make sure they are compatible and that they are installed correctly with the correct printer drivers.

7.Are other users able to print?

The problem may be workstation-specific. Check the workstation network drivers, printer drivers, and redirection (capture in Novell NetWare).

8.If other users are able to print, are they using the same network operating system?

Check your system for proper network operating system setup.

9.Is your protocol enabled on the HP Jetdirect print server?

Check the status of your protocol settings on the Jetdirect configuration page. See Chapter 9 for information on the configuration page. (On TCP/IP networks, you can also use the embedded Web server to check status of other protocols. See Chapter 4.)

10.Is there an error message in the protocol sections on the Jetdirect configuration page?

See Chapter 9 “HP Jetdirect Configuration Page” for a list of print server error messages.

11.If you are using Apple EtherTalk, does the printer appear in the Chooser?

■Verify network and HP Jetdirect settings on the Jetdirect configuration page. See Chapter 9 for information on the configuration page.

■Confirm the network settings for the printer using the printer control panel (for printers with control panels).

■See the troubleshooting section in the online help for the HP LaserJet Utility.

■Verify the printer has the PostScript option installed.

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