HP J7949E manual Troubleshooting an LPD Unix Configuration

Troubleshooting an LPD UNIX Configuration

The troubleshooting steps below describe how to troubleshoot printing problems you may have with the HP Jetdirect print server.

1.Print a Jetdirect configuration page.

2.Verify that the IP configuration values are correct. If they are not, reconfigure the HP Jetdirect print server.

3.Log onto the host system and type: ping <IP address>

where <IP address> is the IP Address assigned to the printer.

4.If ping fails, make sure the IP Address on the configuration page is correct. If it is correct, the problem is in the network.

5.If the ping test passes, print a test file. At the UNIX prompt, type:

lpr -Pprinter_name test_file (BSD-based and Linux systems)

where printer_name is the name of your printer and test_file is an appropriate file (ASCII, PCL, PostScript, HP-GL/2, or text) for the printer defined in the :rp tag in the printcap file.

6.If the test file does not print, do the following:

■Check printcap entries.

■Check printer status (using LPC or a similar process).

■Examine the contents of the logfile for this printer, such as

/usr/spool/lpd/error_log_filename

■Check other log files, such as HP-UX: /usr/adm/syslog

ENWW Troubleshooting the HP Jetdirect Print Server 175