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HP J7949E manual General Troubleshooting, Troubleshooting Chart Assessing the Problem

Models: J7949E

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General Troubleshooting

Troubleshooting Chart - Assessing the Problem

Figure 8.1 Assessing the Problem

ENWW	Troubleshooting the HP Jetdirect Print Server 167

Image 167

HP J7949E manual General Troubleshooting, Troubleshooting Chart Assessing the Problem

Contents

HP Jetdirect Administrator’s Guide HP Jetdirect Embedded Print Server Copyright Hewlett-Packard Development Company, L.P Table of Contents FTP Printing Security FeaturesTroubleshooting the HP Jetdirect Print Server HP Jetdirect ConfigurationNetwork Connection Product Number and Firmware Version IdentificationProtocols Supported Network ProtocolsSupported Network Protocols Network Printing EnvironmentsSnmp IP and IPX Security ProtocolsHP Online Support AuthenticationEAP/802.1X Server-Based Authentication HP SupportFirmware Installation Tools Firmware UpgradesHP Support By Phone Product RegistrationOperating Environment Function Remarks HP Software Solutions Summary IntroductionSoftware Solutions 1 2003 Software Solutions 2HP-UX TCP/IP, IPX/SPXNdps Software Solutions 3Installation HP Jetdirect-connected Printers into Ndps Requirements HP Install Network Printer Wizard WindowsHP Jetdirect Printer Installer for System Requirements HP Web JetadminVerifying Installation and Providing Access Installing HP Web JetadminConfiguring and Modifying a Device Removing HP Web Jetadmin Software HP-Supplied Software Internet Printer Connection SoftwareWindows 2000/XP/Server 2003 Integrated Software Microsoft Supplied SoftwareHP Software System Requirements HP Software Supported ProxiesEmbedded print server with IP address Novell Supplied SoftwareWindows Me IPP Client HP IP/IPX Printer Gateway for Ndps FeaturesTo Get the Software HP LaserJet Utilities for Mac OS Installing the Printer SoftwareRunning the HP LaserJet Utility Configuring the PrinterVerifying Network Configuration Renaming the Printer Selecting Your Printer Selecting a ZoneSet Background Printing to on or OFF If your printer is the only name listedDialog box, you must still select it. Your printer Testing the Configuration Server-Based and Manual TCP/IP Configuration TCP/IP Configuration IntroductionDefault IP Address Will Be Assigned Default IP AddressDefault IP Address Will Not Be Assigned Default IP Parameter Options Default IP Address Configuration OptionsDhcp Requests Enable/Disable TCP/IP Configuration ToolsLinux and Unix systems For more information Using BOOTP/TFTP Systems That Use Network Information Service NIS Why Use BOOTP/TFTP?BOOTP/TFTP on Unix Properly configured Configuring the Bootp ServerHP recommends that the Bootp server be located Bootp broadcast packets may not beTags Supported in a BOOTP/DHCP Boot file 1 Bootptab File EntriesLease-time Tags Supported in a BOOTP/DHCP Boot file 2Description 2132 OptionTags Supported in a BOOTP/DHCP Boot file 3 T150 Tftp Configuration File EntriesTags Supported in a BOOTP/DHCP Boot file 4 2132 Option T149TCP/IP Configuration List of Supported Tftp Commands 1 Support List of Supported Tftp Commands 2Other Settings AppleTalkTftp Configuration File Parameters 1 Tftp Configuration File Parameters 2 Tftp Configuration File Parameters 3 Allow netnum mask Tftp Configuration File Parameters 4Tftp Configuration File Parameters 5 Tftp Configuration File Parameters 6 Tftp Configuration File Parameters 7 Tftp Configuration File Parameters 8 Tftp Configuration File Parameters 9 Tftp Configuration File Parameters 10 Using Dhcp Windows Systems Unix SystemsWindows NT 4.0 Server TCP/IP Configuration TCP/IP Configuration TCP/IP Configuration NetWare Systems To Discontinue Dhcp ConfigurationIf you choose to re-enable a Dhcp configuration Using Rarp If your system uses Network Information Service Using the arp and ping Commands Once the IP address has been set on the print server Creating a Telnet Connection Using TelnetRoute add 192.0.0.192 Route add Jetdirect IP Address system IP AddressTypical Telnet Session User Interface Options Command Line Interface Default User Control Commands Telnet Commands and Parameters 1TCP/IP Main Command Description Telnet Commands and Parameters 2Telnet Commands and Parameters 3 TCP/IP LPD Queues Command Description Telnet Commands and Parameters 4TCP/IP Print Options Command Description TTCP/IP Other Command Description Telnet Commands and Parameters 5Command Description Telnet Commands and Parameters 6 Telnet Commands and Parameters 7 Telnet Commands and Parameters 8 TCP/IP Diagnostics Command Description Telnet Commands and Parameters 9Snmp Traps Command Description Telnet Commands and Parameters 10Telnet Commands and Parameters 11 AppleTalk Command Description Telnet Commands and Parameters 1210FULL, 10HALF Telnet Commands and Parameters 13Other Command Description Support Command DescriptionMenu Interface Example Using the Menu Interface Using Telnet to Erase the Existing IP Settings Using the Embedded Web ServerUsing the Printer Control Panel Moving to Another Network Embedded Web Server Networking Tab Using the Embedded Web Server IntroductionBrowser Exceptions Supported HP Web Jetadmin VersionRequirements Compatible Web BrowsersEntering the IP Address Viewing the Embedded Web ServerOperating Notes Networking Tab Network SettingsManual, or Auto IP TCP/IP Settings 1TTL/SLP TCP/IP Settings 2BOOTP/DHCP TCP/IP Settings 3IPX/SPX Settings 1 Toner Low Notification if received from the printer, IPX/SPX Settings 2To disable NDS support, leave this field blank Also accept marketing.mytown.ljAvailable zones AppleTalk SettingsAppleTalk Be followed by a number to indicate that it is a duplicateSnmp Snmp Settings 1Utilities may not operate properly Other SettingsSnmp Settings 2 Snmp v1/v2c is disabled, some port monitors or discoveryMiscellaneous Settings 1 Misc. SettingsMiscellaneous Settings 2 Miscellaneous Settings 3 Miscellaneous Settings 4 Then click Upgrade Firmware LPD Queues Firmware UpgradeLPD Queue Parameters 1 LPD Queue Parameters 2 Value LPD Queue Parameters 3Refresh Rate Support InfoStatus Privacy SettingsSettings Select LanguageWizard Restore DefaultsSecurity Level Description Wizard Security Levels 1Wizard Security Levels 2 Admin. Account AuthorizationCertificates Using the Embedded Web Server Choose from the options listed Configuring CertificatesCertificate Configuration Screens 1 Certificate OptionsCertificate Validity Certificate Configuration Screens 2Install Certificate Export the Jetdirect certificate and private keyCommon Name. Required Certificate Configuration Screens 3Import Certificate and Private Key Certificate Configuration Screens 4Install Certificate, or Install CA Certificate Access Control IP Address Mask Description Examples. See the table of sample entries belowWeb Mgmt Mgmt. ProtocolsCipher suites support different levels of encryption Other Protocols 1 OtherMulticast IPv4 Enable DeviceIf enabled checked, the print server will send Other Protocols 210 802.1X Configuration Settings 802.1x AuthenticationTo configure or install a CA certificate, click Configure Match checkbox is enabledCA certificate must be issued by the Certificate Authority Who signed the authentication server’s certificateProtocol Info ConfigurationNetwork Statistics Support HP Web JetadminOther Links HelpLPD on Unix Systems Configuring for LPD Printing IntroductionProgram Name Purpose of Program About LPDLPD Programs and Protocols Setting Up IP Parameters LPD Setup OverviewRequirements for Configuring LPD Supported Queue Names Setting Up Print QueuesPrinting a Test File Example Printcap Entries for Ascii or Text Printers Configuring Print Queues for BSD-based SystemsLPD on Unix Systems Configuring for LPD Printing Configuring Print Queues Using SAM HP-UX systems For HP-UX systems, substitute lp -dfor lpr -P LPD on Windows NT/2000/Server 2003 Systems Installing TCP/IP SoftwareConfiguring for LPD Printing Add LPR compatible printer window Select and enable Other Network File and Print ServicesConfiguring for LPD Printing Click Add Port Configuring a Network Printer for Windows NT 4.0 SystemsAdding Windows Optional Networking Components Verifying the ConfigurationLPD on Windows XP Systems Printing from Windows ClientsAdding a New LPD Printer Configuring a Network LPD PrinterSelect OK Select Close and OK to close the Properties box Assigning an IP Address LPD on Mac OS SystemsChapter Setting Up Mac OSFTP Printing Introduction FTP Connections Using FTP PrintingPrint Files Data Connection Control ConnectionFTP Login Example FTP LoginEnding the FTP Session CommandsUser Commands for HP Jetdirect FTP Server 1 User Commands for HP Jetdirect FTP Server 2 This is an example of a typical FTP printing session Example of an FTP SessionSecurity Features Introduction Network Protocol Control Summary of HP Jetdirect Security Features 1IP Administrator Password Secure Embedded Web Server ManagementTelnet Control Summary of HP Jetdirect Security Features 2IP Access Control List EAP/802.1X AuthenticationSnmp Summary of HP Jetdirect Security Features 3HP Web Jetadmin Password and Profiles Snmp v1/v2c Set Community Name IP/IPXLow Using Security FeaturesSettings for Access Control Settings Level of Access ControlHigh Troubleshooting the HP Jetdirect Print Server Introduction HP LaserJet Printer with Embedded Print Server Resetting to Factory DefaultsTroubleshooting Chart Assessing the Problem General TroubleshootingProcedure 1 Verifying that the Printer is On and Online Procedure 2 Printing an HP Jetdirect Configuration Procedure 3 Resolving Printer Display Error Messages Troubleshooting the HP Jetdirect Print Server Connector has indicator lights to Troubleshooting the HP Jetdirect Print Server Telnet IP address port Troubleshooting an LPD Unix Configuration HP-UXenable qname Status Field Error Messages HP Jetdirect Configuration IntroductionTypical Jetdirect Configuration Configuration Page FormatIPX/SPX Section Name DescriptionMessage Description Configuration Page MessagesHP Jetdirect Configuration/General Information HP Jetdirect Configuration 1HP Jetdirect Configuration 2 Security Settings 1 Security SettingsSecurity Settings 2 Network Statistics IP Address TCP/IP Configuration Information 1TCP/IP Protocol Information Host NameTCP/IP Configuration Information 2 TCP/IP Configuration Information 3 WEB Jetadmin URL TCP/IP Configuration Information 4Type IPX/SPX Configuration Information 1IPX/SPX Protocol Information Primary FrameIPX/SPX Configuration Information 2 Novell NetWare Parameters Novell NetWare Configuration Information 1Interval Novell NetWare Configuration Information 2Attached Server Queue PollAppleTalk Protocol Information AppleTalk Configuration InformationIndicates the current DLC/LLC protocol status DLC/LLC Configuration InformationDisabled Indicates that DLC/LLC was manually disabled DLC/LLC Protocol InformationError Code Description Message Error MessagesError Messages 1 Error Messages 2 Error Messages 3 Error Messages 4 Error Messages 5 Error Messages 6 Error Messages 7 Error Messages 8 Error Messages 9 Error Messages 10 Internet Protocol IP TCP/IP Overview IntroductionUser Datagram Protocol UDP IP AddressTransmission Control Protocol TCP IP Address Host Portion IP Address Network PortionClass First Address Second Third Address Fourth Byte Table A.2 Network Class CharacteristicsIP Address Structure and Class Table A.1 IP Address Class FormatDynamic Host Configuration Protocol Dhcp Configuring IP ParametersSubnet Mask SubnetsSyslog Server Default GatewayGateways Is not restricted Messages are disabledTable A.4 HP Jetdirect Syslog Parameters Syslog ServerTCP/IP Overview Parameter Descriptions HP Jetdirect Control Panel Menu IntroductionTable B.1 HP Jetdirect Control Panel Menu 1 Menu Item Options Description of settingsPrimary DNS SettingsTable B.1 HP Jetdirect Control Panel Menu 2 ManualTable B.1 HP Jetdirect Control Panel Menu 3 Table B.1 HP Jetdirect Control Panel Menu 4 ConfigurationPing Test Table B.1 HP Jetdirect Control Panel Menu 5Ping Results Table B.1 HP Jetdirect Control Panel Menu 6Link Speed ResetTable B.1 HP Jetdirect Control Panel Menu 7 SecurityOpenSSL License OpenSSL StatementsOriginal SSLeay License ARP Duplicate IP Address IndexIndex ERR Negotiating Buffer Size Https NDS Authentication Error Connection State Error Network Frame Type Rcvd Unix LPD Unable to Attach to Queue 199 Connect Dhcp Server 2004 Hewlett-Packard Development Company, L.P English