Troubleshooting the HP Jetdirect Print Server | HP J7949E instruction

4.Does an Initializing or similar message appear on the display?

This is a normal message. Wait about 3 minutes for the message to clear, or another message to appear. If another message appears, see the printer’s documentation and configuration pages for additional information.

5.Does a message other than READYappear on the display?

See your printer documentation for a complete list of control panel messages and corrective actions.

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HP J7949E manual Troubleshooting the HP Jetdirect Print Server

Contents

HP Jetdirect Administrator’s Guide HP Jetdirect Embedded Print Server Copyright Hewlett-Packard Development Company, L.P Table of Contents FTP Printing Security FeaturesTroubleshooting the HP Jetdirect Print Server HP Jetdirect Configuration Network Connection Product Number and Firmware Version Identification Protocols Supported Network ProtocolsSupported Network Protocols Network Printing Environments Snmp IP and IPX Security Protocols HP Online Support AuthenticationEAP/802.1X Server-Based Authentication HP Support Firmware Installation Tools Firmware Upgrades HP Support By Phone Product Registration HP Software Solutions Summary Introduction Software Solutions 1Operating Environment Function Remarks 2003 Software Solutions 2HP-UX TCP/IP, IPX/SPX Software Solutions 3 Installation HP Jetdirect-connected Printers into NdpsNdps HP Install Network Printer Wizard Windows HP Jetdirect Printer Installer forRequirements System Requirements HP Web Jetadmin Installing HP Web Jetadmin Configuring and Modifying a DeviceVerifying Installation and Providing Access Removing HP Web Jetadmin Software HP-Supplied Software Internet Printer Connection Software Windows 2000/XP/Server 2003 Integrated Software Microsoft Supplied SoftwareHP Software System Requirements HP Software Supported Proxies Novell Supplied Software Windows Me IPP ClientEmbedded print server with IP address HP IP/IPX Printer Gateway for Ndps Features To Get the Software HP LaserJet Utilities for Mac OS Installing the Printer Software Configuring the Printer Verifying Network ConfigurationRunning the HP LaserJet Utility Renaming the Printer Selecting Your Printer Selecting a Zone If your printer is the only name listed Dialog box, you must still select it. Your printerSet Background Printing to on or OFF Testing the Configuration Server-Based and Manual TCP/IP Configuration TCP/IP Configuration Introduction Default IP Address Default IP Address Will Not Be AssignedDefault IP Address Will Be Assigned Default IP Parameter Options Default IP Address Configuration Options Dhcp Requests Enable/Disable TCP/IP Configuration Tools Linux and Unix systems For more information Using BOOTP/TFTP Why Use BOOTP/TFTP? BOOTP/TFTP on UnixSystems That Use Network Information Service NIS Properly configured Configuring the Bootp ServerHP recommends that the Bootp server be located Bootp broadcast packets may not be Tags Supported in a BOOTP/DHCP Boot file 1 Bootptab File Entries Lease-time Tags Supported in a BOOTP/DHCP Boot file 2Description 2132 Option Tags Supported in a BOOTP/DHCP Boot file 3 T150 Tftp Configuration File EntriesTags Supported in a BOOTP/DHCP Boot file 4 2132 Option T149 TCP/IP Configuration List of Supported Tftp Commands 1 Support List of Supported Tftp Commands 2Other Settings AppleTalk Tftp Configuration File Parameters 1 Tftp Configuration File Parameters 2 Tftp Configuration File Parameters 3 Allow netnum mask Tftp Configuration File Parameters 4 Tftp Configuration File Parameters 5 Tftp Configuration File Parameters 6 Tftp Configuration File Parameters 7 Tftp Configuration File Parameters 8 Tftp Configuration File Parameters 9 Tftp Configuration File Parameters 10 Using Dhcp Windows Systems Unix Systems Windows NT 4.0 Server TCP/IP Configuration TCP/IP Configuration TCP/IP Configuration NetWare Systems To Discontinue Dhcp Configuration If you choose to re-enable a Dhcp configuration Using Rarp If your system uses Network Information Service Using the arp and ping Commands Once the IP address has been set on the print server Creating a Telnet Connection Using Telnet Route add 192.0.0.192 Route add Jetdirect IP Address system IP Address Typical Telnet Session User Interface Options Command Line Interface Default User Control Commands Telnet Commands and Parameters 1 TCP/IP Main Command Description Telnet Commands and Parameters 2 Telnet Commands and Parameters 3 Telnet Commands and Parameters 4 TCP/IP Print Options Command DescriptionTCP/IP LPD Queues Command Description Telnet Commands and Parameters 5 Command DescriptionTTCP/IP Other Command Description Telnet Commands and Parameters 6 Telnet Commands and Parameters 7 Telnet Commands and Parameters 8 TCP/IP Diagnostics Command Description Telnet Commands and Parameters 9 Snmp Traps Command Description Telnet Commands and Parameters 10 Telnet Commands and Parameters 11 AppleTalk Command Description Telnet Commands and Parameters 12 10FULL, 10HALF Telnet Commands and Parameters 13Other Command Description Support Command Description Menu Interface Example Using the Menu Interface Using Telnet to Erase the Existing IP Settings Using the Embedded Web Server Using the Printer Control Panel Moving to Another Network Embedded Web Server Networking Tab Using the Embedded Web Server Introduction Browser Exceptions Supported HP Web Jetadmin VersionRequirements Compatible Web Browsers Entering the IP Address Viewing the Embedded Web Server Operating Notes Networking Tab Network Settings Manual, or Auto IP TCP/IP Settings 1 TTL/SLP TCP/IP Settings 2 BOOTP/DHCP TCP/IP Settings 3 IPX/SPX Settings 1 Toner Low Notification if received from the printer, IPX/SPX Settings 2To disable NDS support, leave this field blank Also accept marketing.mytown.lj Available zones AppleTalk SettingsAppleTalk Be followed by a number to indicate that it is a duplicate Snmp Snmp Settings 1 Utilities may not operate properly Other SettingsSnmp Settings 2 Snmp v1/v2c is disabled, some port monitors or discovery Miscellaneous Settings 1 Misc. Settings Miscellaneous Settings 2 Miscellaneous Settings 3 Miscellaneous Settings 4 Then click Upgrade Firmware LPD Queues Firmware Upgrade LPD Queue Parameters 1 LPD Queue Parameters 2 Value LPD Queue Parameters 3 Refresh Rate Support Info Status Privacy SettingsSettings Select Language Wizard Restore Defaults Security Level Description Wizard Security Levels 1 Wizard Security Levels 2 Admin. Account Authorization Certificates Using the Embedded Web Server Choose from the options listed Configuring CertificatesCertificate Configuration Screens 1 Certificate Options Certificate Validity Certificate Configuration Screens 2Install Certificate Export the Jetdirect certificate and private key Common Name. Required Certificate Configuration Screens 3 Certificate Configuration Screens 4 Install Certificate, or Install CA CertificateImport Certificate and Private Key Access Control IP Address Mask Description Examples. See the table of sample entries below Web Mgmt Mgmt. Protocols Cipher suites support different levels of encryption Other Protocols 1 Other Multicast IPv4 Enable DeviceIf enabled checked, the print server will send Other Protocols 2 10 802.1X Configuration Settings 802.1x Authentication To configure or install a CA certificate, click Configure Match checkbox is enabledCA certificate must be issued by the Certificate Authority Who signed the authentication server’s certificate Configuration Network StatisticsProtocol Info Support HP Web JetadminOther Links Help LPD on Unix Systems Configuring for LPD Printing Introduction About LPD LPD Programs and ProtocolsProgram Name Purpose of Program LPD Setup Overview Requirements for Configuring LPDSetting Up IP Parameters Setting Up Print Queues Printing a Test FileSupported Queue Names Configuring Print Queues for BSD-based Systems LPD on Unix SystemsExample Printcap Entries for Ascii or Text Printers Configuring for LPD Printing Configuring Print Queues Using SAM HP-UX systems For HP-UX systems, substitute lp -dfor lpr -P LPD on Windows NT/2000/Server 2003 Systems Installing TCP/IP Software Configuring for LPD Printing Add LPR compatible printer window Select and enable Other Network File and Print Services Configuring for LPD Printing Click Add Port Configuring a Network Printer for Windows NT 4.0 Systems Adding Windows Optional Networking Components Verifying the ConfigurationLPD on Windows XP Systems Printing from Windows Clients Adding a New LPD Printer Configuring a Network LPD Printer Select OK Select Close and OK to close the Properties box Assigning an IP Address LPD on Mac OS Systems Chapter Setting Up Mac OS FTP Printing Introduction Using FTP Printing Print FilesFTP Connections Data Connection Control Connection FTP Login Example FTP Login Commands User Commands for HP Jetdirect FTP Server 1Ending the FTP Session User Commands for HP Jetdirect FTP Server 2 This is an example of a typical FTP printing session Example of an FTP Session Security Features Introduction Network Protocol Control Summary of HP Jetdirect Security Features 1IP Administrator Password Secure Embedded Web Server Management Telnet Control Summary of HP Jetdirect Security Features 2IP Access Control List EAP/802.1X Authentication Snmp Summary of HP Jetdirect Security Features 3HP Web Jetadmin Password and Profiles Snmp v1/v2c Set Community Name IP/IPX Low Using Security FeaturesSettings for Access Control Settings Level of Access Control High Troubleshooting the HP Jetdirect Print Server Introduction HP LaserJet Printer with Embedded Print Server Resetting to Factory Defaults Troubleshooting Chart Assessing the Problem General Troubleshooting Procedure 1 Verifying that the Printer is On and Online Procedure 2 Printing an HP Jetdirect Configuration Procedure 3 Resolving Printer Display Error Messages Troubleshooting the HP Jetdirect Print Server Connector has indicator lights to Troubleshooting the HP Jetdirect Print Server Telnet IP address port Troubleshooting an LPD Unix Configuration HP-UXenable qname Status Field Error Messages HP Jetdirect Configuration Introduction Typical Jetdirect Configuration Configuration Page Format IPX/SPX Section Name Description Message Description Configuration Page MessagesHP Jetdirect Configuration/General Information HP Jetdirect Configuration 1 HP Jetdirect Configuration 2 Security Settings 1 Security Settings Security Settings 2 Network Statistics IP Address TCP/IP Configuration Information 1TCP/IP Protocol Information Host Name TCP/IP Configuration Information 2 TCP/IP Configuration Information 3 WEB Jetadmin URL TCP/IP Configuration Information 4 Type IPX/SPX Configuration Information 1IPX/SPX Protocol Information Primary Frame IPX/SPX Configuration Information 2 Novell NetWare Parameters Novell NetWare Configuration Information 1 Interval Novell NetWare Configuration Information 2Attached Server Queue Poll AppleTalk Protocol Information AppleTalk Configuration Information Indicates the current DLC/LLC protocol status DLC/LLC Configuration InformationDisabled Indicates that DLC/LLC was manually disabled DLC/LLC Protocol Information Error Messages Error Messages 1Error Code Description Message Error Messages 2 Error Messages 3 Error Messages 4 Error Messages 5 Error Messages 6 Error Messages 7 Error Messages 8 Error Messages 9 Error Messages 10 Internet Protocol IP TCP/IP Overview Introduction IP Address Transmission Control Protocol TCPUser Datagram Protocol UDP IP Address Host Portion IP Address Network Portion Class First Address Second Third Address Fourth Byte Table A.2 Network Class CharacteristicsIP Address Structure and Class Table A.1 IP Address Class Format Dynamic Host Configuration Protocol Dhcp Configuring IP Parameters Subnet Mask Subnets Default Gateway GatewaysSyslog Server Is not restricted Messages are disabledTable A.4 HP Jetdirect Syslog Parameters Syslog Server TCP/IP Overview Parameter Descriptions HP Jetdirect Control Panel Menu Introduction Table B.1 HP Jetdirect Control Panel Menu 1 Menu Item Options Description of settings Primary DNS SettingsTable B.1 HP Jetdirect Control Panel Menu 2 Manual Table B.1 HP Jetdirect Control Panel Menu 3 Table B.1 HP Jetdirect Control Panel Menu 4 Configuration Ping Test Table B.1 HP Jetdirect Control Panel Menu 5 Ping Results Table B.1 HP Jetdirect Control Panel Menu 6 Link Speed ResetTable B.1 HP Jetdirect Control Panel Menu 7 Security OpenSSL License OpenSSL Statements Original SSLeay License ARP Duplicate IP Address Index Index ERR Negotiating Buffer Size Https NDS Authentication Error Connection State Error Network Frame Type Rcvd Unix LPD Unable to Attach to Queue 199 Connect Dhcp Server 2004 Hewlett-Packard Development Company, L.P English