Impulse PCW-5181 user manual Warranty & Repairs

Chapter 8 - Product Support & Warranty Information

Warranty & Repairs

Industrial Devices Corporation (IDC) warrants this product to be free of defects in material and workmanship for a period of two (2) years from the date of shipment to the end user. Products that have been improperly used or damaged, in the opinion of IDC, are not subject to the terms of this warranty.

IDC maintains a repair facility at its factory in Petaluma, California for products manufactured by IDC. Prior approval by IDC is required before returning any product for any reason. All returned packages must be accompanied by an RMA# (Return Material Authorization number).

To obtain return authorization, contact your local IDC distributor or IDC. Please note the following procedure:

1.Obtain the model and serial number of the defective unit.

2.Prepare a purchase order for possible repair cost, in the event that the unit is not warranted.

3.Contact your IDC distributor or IDC (1-800-747-0064) for an RMA#.

4.Provide information describing the nature of the failure. The better the information, the faster we’ll have your problem resolved.

5.Ship unit prepaid to the address below (be sure to include your RMA # on the shipping label):

Attn: Repair Department

RMA# _ _-_ _ _

Industrial Devices Corporation, LLC

3925 Cypress Drive

Petaluma, CA 94954

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