Chapter 8 - Product Support & Warranty Information
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Chapter 8 - Product Support
Factory Authorized Distributors
IDC has more than 45 factory-trained and authorized automation technology distributors located
throughout North America, Western Europe, and the Pacific Rim. Each has been selected for their
technical expertise, their local market knowledge, and exemplary business practices. They are ready
to assist you in applying Industrial Devices’ systems, as well as other complementary equipment.
Contact us at (800) 747-0064 or (707) 789-1000 (from outside the U.S.) for the name of the
distributor in your area.
Regional Offices
IDC Distributors are supported by local, direct IDC Regional Managers. IDC Regional Managers
are available to assist with unusually demanding applications, present on site customer seminars,
determine custom product needs, or respond to high volume requirements.
Toll Free Technical Support
Industrial Devices employs a large staff of mechanical and electrical engineers, whose full time
responsibility is to help you select the proper system, install it correctly, and get it up and operating
to your satisfaction. The Applications Engineering department is open from 6am to 5pm Pacific
Time, Monday through Friday. The toll free number is (800) 747-0064. Outside of the United States
call (707) 789-1000. The technical support fax number is (707) 789-0175. Email should be directed
to: support@idcmotion.com.
CAD Library
IDC actuator, motor, and gear-motor CAD drawings (in .dxf format) are available to save you
valuable design time and prevent transcription errors. Low volume requests are complimentary.
Check the web site for CAD drawings that may be downloaded.
Web Site
Check us out at www.idcmotion.com for information on our products and support.