Jams and misfeeds troubleshooting | Lexmark 1500 Series specification

White lines appear in graphics or solid black areas	88
Checking the printer status	89
Checking printer readiness	89
Checking the Spool Settings for banner printing	90
Resolving font problems	90
Printer is busy printing another job	91
Ready or Busy Printing is listed as the status	91
Printing a test page	91
Test page does not print	92
Cable is not connected, is loose, or is damaged	92
Printer is plugged in but does not print	93
Printer is trying to print to File	93
Printer cannot communicate with computers over peer-to-peer network	93
Printer is not able to communicate with the computer	95
Wrong printer is attached	95
Printer is out of paper	95
Updating the printer software	95
Bidirectional communication is not established	95
Experiencing poor quality or incorrect output	96
Cannot print from a memory card or flash drive	96
Cannot print from digital camera using PictBridge	96
Partial photo prints when using a PictBridge-enabled digital camera	97
Jams and misfeeds troubleshooting	97
Paper jam in the printer	97
Paper jam in the paper support	97
Paper jam in the duplex unit	98
Paper or specialty media misfeeds	99
Printer does not feed paper, envelopes, or specialty media	99
Banner paper jams	100
Paper continues to jam	100
Duplex unit does not operate correctly	101
Cartridge carrier jam	101
Memory card troubleshooting	102
Memory card cannot be inserted	102
Nothing happens when memory card is inserted	102
Photos do not transfer from a memory card across a wireless network	103
Error messages on the computer screen	104
Clearing error messages	104
Left/Right Cartridge Missing	104
Communication not available	104
General Printing Problem	105
Ink Low	105
Out of Memory	105
Out of Paper	105
Fixing a printing failure	105
Print File Error	106

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Lexmark 1500 Series manual Jams and misfeeds troubleshooting

Contents

June Series Users Guide Safety information Contents Working with photos Printing Maintaining the printer Troubleshooting Wireless troubleshooting Jams and misfeeds troubleshooting Index Networking glossary Description Where to findIntroduction Finding information about the printer Series Description Where to findSelect Lexmark Solution Center Click Programs or All Programs Œ Lexmark Description Where to find US Where to find rest of world Operating system notice Wireless network compatibilityWindows users-See the Users Guide Checking the box contents Setting up the printer Use Understanding the parts of the printer Orange Using the installation software CD Windows users only Installing the printer software Method Using the installation software CD Macintosh users onlyUsing the World Wide Web Understanding the printer software Center icon Click Setup and diagnose printerSelect Solution Center Click Security Information Networking overview Common home network configurationsNetworking General networking Internet Finding the MAC address What information do I need and where do I find it? Finding IP addresses Wireless networkingPrinting a network setup How to locate a printer IP address Types of wireless networks Configure IP addressFinding the signal strength Tips for using network adapters Creating an ad hoc wireless network using Windows Advanced wireless setupFor Windows Vista users For Windows XP users Follow the instructions on the computer screen Loading paper Loading paper and original documentsLoading envelopes Loading labels Loading iron-on transfers Loading transparenciesLoading custom-size paper Loading banner paper Printing a Web PrintingPrinting basic documents Printing a document Printing multiple copies of a document Printing photos or images from a WebClick Print Now Collated Not collated Collating copiesPrinting the last page first reverse page order Printing multiple pages on one sheet N-Up Choosing compatible specialty paper types Pausing print jobsCanceling print jobs Printing specialty documents Printing a document as a poster Printing envelopes Printing a booklet Printing an image as a posterClick Options Œ Layout Options Printing on custom-size paper Assembling a bookletPrinting iron-on transfers Printing a banner Changing printer settingsSaving and deleting print settings Printing transparencies Select Resetting the printer to factory default settingsPrinting on both sides of the paper duplexing Understanding the two-sided printing duplexing function Printing on both sides of the paper duplexing manually Printing on both sides of the paper duplexing automaticallySelect the Print manual duplex instructions check box Page Slots Memory card Working with photosRetrieving and managing photos Inserting a memory card Found. What do you want to do? appears Inserting a flash drive Click Automatically save all photos to My Pictures Connecting a PictBridge-enabled digital camera Click Select photos to save Click Deselect All Click Temporary Files Changing the Productivity Studio library preferencesClick Searched Folders Cropping a photo Changing the Productivity Studio transfer settingsChanging the Resolution / Size of a photo Editing photos Click Manual Red-Eye Reduction Applying One-Click Auto Fixes to a photoReducing the red-eye effect in a photo Blurring/Sharpening a photo Despeckling a photo Enhancing a photoChanging the Hue / Saturation of a photo Changing the Gamma Value of a photo or image Printing photos Changing the Brightness / Contrast settings of a photoApplying a color effect to a photo Printing Photo Packages Viewing / Printing photos from the Productivity StudioCreating Photo Greeting Cards Printing all photos from a memory device Paper sizes supported DimensionsPage Creating and viewing a slideshow Printing photos from a digital camera using Dpof Maintaining the printer Installing print cartridges Removing a used print cartridge Refilling print cartridges Using genuine Lexmark print cartridgesClick Report a non-Lexmark print cartridge Aligning the print cartridges Cleaning the print cartridge nozzlesWiping the print cartridge nozzles and contacts Cleaning the exterior of the printer Ordering paper and other supplies Preserving the print cartridgesOrdering supplies Ordering print cartridges Paper size Paper Press power button TroubleshootingSetup Troubleshooting Power button is not lit Duplex light is blinking Power light is blinking Enable PictBridge printing from the camera Software does not install Does not print Make sure the printer is not in sleep mode Solving printer communication problemsRemoving and reinstalling the software Removing and reinstalling the software Yes Wireless troubleshootingWindows 2000, click Start Œ Settings Œ Control Panel Enabling the USB port Wi-Fi indicator light is orange Try adjusting external antennas Run the wireless setup again Wi-Fi indicator light is not lit Remove and reinstall the internal print server WEP key Check your security keysWPA-PSK or WPA2-PSK key Wireless network printer does not print Reinstall software Wireless printer is no longer working Ping the wireless access point Changing wireless settings after installationPing the printer Type ipconfig Check the installation cable Ping the access pointChecking your network name Windows users only Ping the printer Run the Wireless Setup Utility Windows users only Improving print quality Print troubleshootingCheck printer ports Windows users only Partial document or photo prints Remove sheets as they are printed Poor text and graphic qualityUse a different brand of paper Print speed is slow Poor quality at the edges Ink levels seem incorrect Skewed printPhoto smudges Checking the print cartridges Blank or incorrect page prints Ink levels seem to go down too quicklyCharacters on printout are missing or unexpected Prints with different fonts Glossy photo paper or transparencies stick together Printouts have alternating bands of light and dark print Print is too dark or smudged Vertical straight lines are not smooth Transparencies or photos contain white linesWhite lines appear in graphics or solid black areas Checking printer readiness Checking the printer status Have you applied the fonts correctly in the program? Checking the Spool Settings for banner printingResolving font problems Do the print cartridges have ink? Ready or Busy Printing is listed as the status Printer is busy printing another jobPrinting a test Try printing the test page again Make sure the printer is receiving powerTest page does not print Cable is not connected, is loose, or is damaged Make sure the print queue is ready to print Printer is plugged in but does not printPrinter is trying to print to File Make sure the cable is not damaged or loose Try to locate the printer from the remote computer Check the printer statusOpen the Printers or Printers and Faxes folder Bidirectional communication is not established Printer is not able to communicate with the computerWrong printer is attached Updating the printer software Experiencing poor quality or incorrect output Cannot print from digital camera using PictBridgeCannot print from a memory card or flash drive Paper jam in the printer Jams and misfeeds troubleshootingPaper jam in the paper support Paper jam in the duplex unit Printer does not feed paper, envelopes, or specialty media Paper or specialty media misfeeds Paper continues to jam Banner paper jams Duplex unit does not operate correctly Nothing happens when memory card is inserted Memory card troubleshootingMemory card cannot be inserted Make sure the USB cable is connected Select the printer on your wireless networkCheck to see if the memory card is damaged Check the file types stored on the memory card Clearing error messages Error messages on the computer screen 105 General Printing Problem Multiple All-In-Ones found Print File ErrorCause Solution Unsupported file types found on memory card Edition notice Product information107 108 Exposure to radio frequency radiation 109 Avis de conformité aux normes de l’industrie du Canada 110 111 Noise emission levels 112 Power consumption 113 Limited warranty 114 Limitation of liability 115 116 117 Networking glossary 118 UAA Universally Administered Address 119 Index 120 121 122 123 124