Jams and misfeeds troubleshooting | Lexmark 1500 Series specification

Make sure the printer is properly communicating with the camera

If the PictBridge connection is successful, the camera automatically switches to print mode, the PictBridge symbol appears on the camera display, or a message recognizing the connection appears on the camera display, depending on your camera.

If the PictBridge connection is unsuccessful, try one or more of the following:

•Make sure you are using the USB cable that came with your camera.

•Make sure the USB cable that you are using is not damaged.

If the error occurs after the printer has successfully connected with the camera, try one or more of the following:

•Disconnect the camera, and then connect it again.

•If the lights keep on blinking, check for error messages on the camera display, and then see the documentation that came with your camera.

Remove memory cards

Remove memory cards from the printer. The printer recognizes one active media device at a time.

Check error messages

If an error message appears on the camera display, see the documentation that came with your camera.

Partial photo prints when using a PictBridge-enabled digital camera

Make sure photo size and paper size are set correctly

Make sure the photo paper in the paper support matches the photo size or print size selected on your digital camera. To view the print size settings on your digital camera, see the documentation that came with your camera.

Jams and misfeeds troubleshooting

Paper jam in the printer

1Firmly grasp the paper, and gently pull it out.

2Press .

Paper jam in the paper support

1Firmly grasp the paper, and gently pull it out.

2Press .

97

Image 97

Lexmark 1500 Series manual Jams and misfeeds troubleshooting, Paper jam in the printer, Paper jam in the paper support

Contents

June Series Users Guide Safety information Contents Working with photos Printing Maintaining the printer Troubleshooting Wireless troubleshooting Jams and misfeeds troubleshooting Index Networking glossary Introduction Where to findFinding information about the printer Description Select Lexmark Solution Center Description Where to findClick Programs or All Programs Œ Lexmark Series Description Where to find US Where to find rest of world Operating system notice Wireless network compatibilityWindows users-See the Users Guide Checking the box contents Setting up the printer Use Understanding the parts of the printer Orange Using the installation software CD Windows users only Installing the printer software Using the World Wide Web Using the installation software CD Macintosh users onlyUnderstanding the printer software Method Select Solution Center Click Setup and diagnose printerClick Center icon Security Information Networking Common home network configurationsGeneral networking Networking overview Internet Finding the MAC address What information do I need and where do I find it? Printing a network setup Wireless networkingHow to locate a printer IP address Finding IP addresses Finding the signal strength Configure IP addressTips for using network adapters Types of wireless networks Creating an ad hoc wireless network using Windows Advanced wireless setupFor Windows Vista users For Windows XP users Follow the instructions on the computer screen Loading paper Loading paper and original documentsLoading envelopes Loading labels Loading iron-on transfers Loading transparenciesLoading custom-size paper Loading banner paper Printing basic documents PrintingPrinting a document Printing a Web Printing multiple copies of a document Printing photos or images from a WebClick Print Now Printing the last page first reverse page order Collating copiesPrinting multiple pages on one sheet N-Up Collated Not collated Canceling print jobs Pausing print jobsPrinting specialty documents Choosing compatible specialty paper types Printing a document as a poster Printing envelopes Printing a booklet Printing an image as a posterClick Options Œ Layout Options Printing on custom-size paper Assembling a bookletPrinting iron-on transfers Saving and deleting print settings Changing printer settingsPrinting transparencies Printing a banner Printing on both sides of the paper duplexing Resetting the printer to factory default settingsUnderstanding the two-sided printing duplexing function Select Printing on both sides of the paper duplexing manually Printing on both sides of the paper duplexing automaticallySelect the Print manual duplex instructions check box Page Retrieving and managing photos Working with photosInserting a memory card Slots Memory card Found. What do you want to do? appears Inserting a flash drive Click Automatically save all photos to My Pictures Connecting a PictBridge-enabled digital camera Click Select photos to save Click Deselect All Click Temporary Files Changing the Productivity Studio library preferencesClick Searched Folders Changing the Resolution / Size of a photo Changing the Productivity Studio transfer settingsEditing photos Cropping a photo Reducing the red-eye effect in a photo Applying One-Click Auto Fixes to a photoBlurring/Sharpening a photo Click Manual Red-Eye Reduction Changing the Hue / Saturation of a photo Enhancing a photoChanging the Gamma Value of a photo or image Despeckling a photo Printing photos Changing the Brightness / Contrast settings of a photoApplying a color effect to a photo Printing Photo Packages Viewing / Printing photos from the Productivity StudioCreating Photo Greeting Cards Printing all photos from a memory device Paper sizes supported DimensionsPage Creating and viewing a slideshow Printing photos from a digital camera using Dpof Maintaining the printer Installing print cartridges Removing a used print cartridge Refilling print cartridges Using genuine Lexmark print cartridgesClick Report a non-Lexmark print cartridge Aligning the print cartridges Cleaning the print cartridge nozzlesWiping the print cartridge nozzles and contacts Cleaning the exterior of the printer Ordering supplies Preserving the print cartridgesOrdering print cartridges Ordering paper and other supplies Paper size Paper Setup Troubleshooting TroubleshootingPower button is not lit Press power button Duplex light is blinking Power light is blinking Enable PictBridge printing from the camera Software does not install Does not print Removing and reinstalling the software Solving printer communication problemsRemoving and reinstalling the software Make sure the printer is not in sleep mode Windows 2000, click Start Œ Settings Œ Control Panel Wireless troubleshootingEnabling the USB port Yes Wi-Fi indicator light is orange Try adjusting external antennas Run the wireless setup again Wi-Fi indicator light is not lit Remove and reinstall the internal print server WEP key Check your security keysWPA-PSK or WPA2-PSK key Wireless network printer does not print Reinstall software Wireless printer is no longer working Ping the wireless access point Changing wireless settings after installationPing the printer Type ipconfig Check the installation cable Ping the access pointChecking your network name Windows users only Ping the printer Run the Wireless Setup Utility Windows users only Check printer ports Windows users only Print troubleshootingPartial document or photo prints Improving print quality Remove sheets as they are printed Poor text and graphic qualityUse a different brand of paper Print speed is slow Poor quality at the edges Photo smudges Skewed printChecking the print cartridges Ink levels seem incorrect Blank or incorrect page prints Ink levels seem to go down too quicklyCharacters on printout are missing or unexpected Prints with different fonts Glossy photo paper or transparencies stick together Printouts have alternating bands of light and dark print Print is too dark or smudged Vertical straight lines are not smooth Transparencies or photos contain white linesWhite lines appear in graphics or solid black areas Checking printer readiness Checking the printer status Resolving font problems Checking the Spool Settings for banner printingDo the print cartridges have ink? Have you applied the fonts correctly in the program? Ready or Busy Printing is listed as the status Printer is busy printing another jobPrinting a test Test page does not print Make sure the printer is receiving powerCable is not connected, is loose, or is damaged Try printing the test page again Printer is trying to print to File Printer is plugged in but does not printMake sure the cable is not damaged or loose Make sure the print queue is ready to print Try to locate the printer from the remote computer Check the printer statusOpen the Printers or Printers and Faxes folder Wrong printer is attached Printer is not able to communicate with the computerUpdating the printer software Bidirectional communication is not established Experiencing poor quality or incorrect output Cannot print from digital camera using PictBridgeCannot print from a memory card or flash drive Paper jam in the printer Jams and misfeeds troubleshootingPaper jam in the paper support Paper jam in the duplex unit Printer does not feed paper, envelopes, or specialty media Paper or specialty media misfeeds Paper continues to jam Banner paper jams Duplex unit does not operate correctly Nothing happens when memory card is inserted Memory card troubleshootingMemory card cannot be inserted Check to see if the memory card is damaged Select the printer on your wireless networkCheck the file types stored on the memory card Make sure the USB cable is connected Clearing error messages Error messages on the computer screen 105 General Printing Problem Cause Solution Print File ErrorUnsupported file types found on memory card Multiple All-In-Ones found Edition notice Product information107 108 Exposure to radio frequency radiation 109 Avis de conformité aux normes de l’industrie du Canada 110 111 Noise emission levels 112 Power consumption 113 Limited warranty 114 Limitation of liability 115 116 117 Networking glossary 118 UAA Universally Administered Address 119 Index 120 121 122 123 124