Printer is plugged in but does not print | Lexmark 1500 Series

Make sure the cable is not damaged or loose

Make sure:

•The USB cable is not damaged.

•The light is on.

For more information, see “Printer is plugged in but does not print.”

Printer is plugged in but does not print

These are possible solutions. Try one or more of the following:

Make sure the printer is set as the default printer

Try printing a test page.

Make sure the print queue is ready to print

Make sure the printer is set as the default printer and is not being held or paused.

Printer is trying to print to File

If the computer is sending the print jobs to File rather than to the printer connected to the computer, first make sure the printer is attached with a USB cable to a USB port on the computer.

To verify the USB port:

1In Windows Vista, click Control Panel Printers (under Hardware and Sound). In Windows XP, click Start Settings Printers and Faxes.

2Right-click the Lexmark 1500 Series icon.

3From the sidebar menu, select Properties.

4Click the Ports tab.

5Make sure:

•The port is set to a USB port.

•File is not set as the port.

If the document still does not print, then the USB port may not be enabled in the computer. For more information, see the related topic, “Enabling the USB port.”

Printer cannot communicate with computers over peer-to-peer network

These are possible solutions. Try one or more of the following:

Check the status of the host computer and printer

Make sure:

•The host computer is on and is directly connected to the printer.

•The host computer can print to the printer.

•The printer is shown as Shared in the Printers and Faxes folder (Windows XP and Windows 2000) or Printers folder (Windows Vista) on the host computer.

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Lexmark 1500 Series manual Printer is plugged in but does not print, Printer is trying to print to File

Contents

June Series Users Guide Safety information Contents Working with photos Printing Maintaining the printer Troubleshooting Wireless troubleshooting Jams and misfeeds troubleshooting Index Networking glossary Introduction Where to findFinding information about the printer Description Select Lexmark Solution Center Description Where to findClick Programs or All Programs Œ Lexmark Series Description Where to find US Where to find rest of world Wireless network compatibility Operating system noticeWindows users-See the Users Guide Checking the box contents Setting up the printer Use Understanding the parts of the printer Orange Using the installation software CD Windows users only Installing the printer software Using the World Wide Web Using the installation software CD Macintosh users onlyUnderstanding the printer software Method Select Solution Center Click Setup and diagnose printerClick Center icon Security Information Networking Common home network configurationsGeneral networking Networking overview Internet Finding the MAC address What information do I need and where do I find it? Printing a network setup Wireless networkingHow to locate a printer IP address Finding IP addresses Finding the signal strength Configure IP addressTips for using network adapters Types of wireless networks Advanced wireless setup Creating an ad hoc wireless network using WindowsFor Windows Vista users For Windows XP users Follow the instructions on the computer screen Loading paper and original documents Loading paperLoading envelopes Loading labels Loading transparencies Loading iron-on transfersLoading custom-size paper Loading banner paper Printing basic documents PrintingPrinting a document Printing a Web Printing photos or images from a Web Printing multiple copies of a documentClick Print Now Printing the last page first reverse page order Collating copiesPrinting multiple pages on one sheet N-Up Collated Not collated Canceling print jobs Pausing print jobsPrinting specialty documents Choosing compatible specialty paper types Printing a document as a poster Printing envelopes Printing an image as a poster Printing a bookletClick Options Œ Layout Options Assembling a booklet Printing on custom-size paperPrinting iron-on transfers Saving and deleting print settings Changing printer settingsPrinting transparencies Printing a banner Printing on both sides of the paper duplexing Resetting the printer to factory default settingsUnderstanding the two-sided printing duplexing function Select Printing on both sides of the paper duplexing automatically Printing on both sides of the paper duplexing manuallySelect the Print manual duplex instructions check box Page Retrieving and managing photos Working with photosInserting a memory card Slots Memory card Found. What do you want to do? appears Inserting a flash drive Click Automatically save all photos to My Pictures Connecting a PictBridge-enabled digital camera Click Select photos to save Click Deselect All Changing the Productivity Studio library preferences Click Temporary FilesClick Searched Folders Changing the Resolution / Size of a photo Changing the Productivity Studio transfer settingsEditing photos Cropping a photo Reducing the red-eye effect in a photo Applying One-Click Auto Fixes to a photoBlurring/Sharpening a photo Click Manual Red-Eye Reduction Changing the Hue / Saturation of a photo Enhancing a photoChanging the Gamma Value of a photo or image Despeckling a photo Changing the Brightness / Contrast settings of a photo Printing photosApplying a color effect to a photo Viewing / Printing photos from the Productivity Studio Printing Photo PackagesCreating Photo Greeting Cards Printing all photos from a memory device Paper sizes supported DimensionsPage Creating and viewing a slideshow Printing photos from a digital camera using Dpof Maintaining the printer Installing print cartridges Removing a used print cartridge Using genuine Lexmark print cartridges Refilling print cartridgesClick Report a non-Lexmark print cartridge Cleaning the print cartridge nozzles Aligning the print cartridgesWiping the print cartridge nozzles and contacts Cleaning the exterior of the printer Ordering supplies Preserving the print cartridgesOrdering print cartridges Ordering paper and other supplies Paper size Paper Setup Troubleshooting TroubleshootingPower button is not lit Press power button Duplex light is blinking Power light is blinking Enable PictBridge printing from the camera Software does not install Does not print Removing and reinstalling the software Solving printer communication problemsRemoving and reinstalling the software Make sure the printer is not in sleep mode Windows 2000, click Start Œ Settings Œ Control Panel Wireless troubleshootingEnabling the USB port Yes Wi-Fi indicator light is orange Try adjusting external antennas Run the wireless setup again Wi-Fi indicator light is not lit Remove and reinstall the internal print server Check your security keys WEP keyWPA-PSK or WPA2-PSK key Wireless network printer does not print Reinstall software Wireless printer is no longer working Changing wireless settings after installation Ping the wireless access pointPing the printer Type ipconfig Ping the access point Check the installation cableChecking your network name Windows users only Ping the printer Run the Wireless Setup Utility Windows users only Check printer ports Windows users only Print troubleshootingPartial document or photo prints Improving print quality Poor text and graphic quality Remove sheets as they are printedUse a different brand of paper Print speed is slow Poor quality at the edges Photo smudges Skewed printChecking the print cartridges Ink levels seem incorrect Ink levels seem to go down too quickly Blank or incorrect page printsCharacters on printout are missing or unexpected Prints with different fonts Glossy photo paper or transparencies stick together Printouts have alternating bands of light and dark print Print is too dark or smudged Transparencies or photos contain white lines Vertical straight lines are not smoothWhite lines appear in graphics or solid black areas Checking printer readiness Checking the printer status Resolving font problems Checking the Spool Settings for banner printingDo the print cartridges have ink? Have you applied the fonts correctly in the program? Printer is busy printing another job Ready or Busy Printing is listed as the statusPrinting a test Test page does not print Make sure the printer is receiving powerCable is not connected, is loose, or is damaged Try printing the test page again Printer is trying to print to File Printer is plugged in but does not printMake sure the cable is not damaged or loose Make sure the print queue is ready to print Check the printer status Try to locate the printer from the remote computerOpen the Printers or Printers and Faxes folder Wrong printer is attached Printer is not able to communicate with the computerUpdating the printer software Bidirectional communication is not established Cannot print from digital camera using PictBridge Experiencing poor quality or incorrect outputCannot print from a memory card or flash drive Jams and misfeeds troubleshooting Paper jam in the printerPaper jam in the paper support Paper jam in the duplex unit Printer does not feed paper, envelopes, or specialty media Paper or specialty media misfeeds Paper continues to jam Banner paper jams Duplex unit does not operate correctly Memory card troubleshooting Nothing happens when memory card is insertedMemory card cannot be inserted Check to see if the memory card is damaged Select the printer on your wireless networkCheck the file types stored on the memory card Make sure the USB cable is connected Clearing error messages Error messages on the computer screen 105 General Printing Problem Cause Solution Print File ErrorUnsupported file types found on memory card Multiple All-In-Ones found Product information Edition notice107 108 Exposure to radio frequency radiation 109 Avis de conformité aux normes de l’industrie du Canada 110 111 Noise emission levels 112 Power consumption 113 Limited warranty 114 Limitation of liability 115 116 117 Networking glossary 118 UAA Universally Administered Address 119 Index 120 121 122 123 124