Banner paper jams, Paper continues to jam | Lexmark 1500 Series

Check printer default and pause settings

1Do one of the following:

•In Windows Vista, click Control Panel Printers.

•In Windows XP, click Start Settings Printers and Faxes.

•In Windows 2000, click Start Settings Printers.

2Double-click the print queue device.

3Click Printer.

•Make sure no check mark appears next to Pause Printing.

•If a check mark does not appear next to Set As Default Printer, you must select the print queue device for each file you want to print.

Banner paper jams

These are possible solutions. Try one or more of the following:

Clear banner paper jams

1Firmly grasp the paper, and gently pull it out.

2Press .

Review banner printing checklist

•Use only the number of sheets needed for the banner.

•Select the following settings to enable the printer to feed paper continuously without jamming: 1 With a document open, click File Print.

2 Click Properties, Preferences, Options, or Setup.

3 Click the Paper Setup tab.

4 From the Paper Size area, select Banner.

5 Select Letter Banner or A4 Banner as the paper size. 6 Select Portrait or Landscape.

7 Click OK.

8 Click OK or Print.

Paper continues to jam

Are you using paper designed for an inkjet printer?

Check the type of paper you are using. Some low-quality papers may be too thin or too slick to be fed correctly into the printer. For more information, see “Choosing compatible specialty paper types” on page 35.

Are you loading the paper correctly?

For more information, see “Loading paper” on page 28.

Note: Do not force paper into the printer.

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Lexmark 1500 Series manual Banner paper jams, Paper continues to jam

Contents

Series Users Guide June Safety information Contents Printing Working with photos Troubleshooting Maintaining the printer Wireless troubleshooting Jams and misfeeds troubleshooting Networking glossary Index Where to find IntroductionFinding information about the printer Description Description Where to find Select Lexmark Solution CenterClick Programs or All Programs Œ Lexmark Series Description Where to find US Where to find rest of world Operating system notice Wireless network compatibilityWindows users-See the Users Guide Setting up the printer Checking the box contents Understanding the parts of the printer Use Orange Installing the printer software Using the installation software CD Windows users only Using the installation software CD Macintosh users only Using the World Wide WebUnderstanding the printer software Method Click Setup and diagnose printer Select Solution CenterClick Center icon Security Information Common home network configurations NetworkingGeneral networking Networking overview Internet What information do I need and where do I find it? Finding the MAC address Wireless networking Printing a network setupHow to locate a printer IP address Finding IP addresses Configure IP address Finding the signal strengthTips for using network adapters Types of wireless networks Creating an ad hoc wireless network using Windows Advanced wireless setupFor Windows Vista users For Windows XP users Follow the instructions on the computer screen Loading paper Loading paper and original documentsLoading envelopes Loading labels Loading iron-on transfers Loading transparenciesLoading custom-size paper Loading banner paper Printing Printing basic documentsPrinting a document Printing a Web Printing multiple copies of a document Printing photos or images from a WebClick Print Now Collating copies Printing the last page first reverse page orderPrinting multiple pages on one sheet N-Up Collated Not collated Pausing print jobs Canceling print jobsPrinting specialty documents Choosing compatible specialty paper types Printing envelopes Printing a document as a poster Printing a booklet Printing an image as a posterClick Options Œ Layout Options Printing on custom-size paper Assembling a bookletPrinting iron-on transfers Changing printer settings Saving and deleting print settingsPrinting transparencies Printing a banner Resetting the printer to factory default settings Printing on both sides of the paper duplexingUnderstanding the two-sided printing duplexing function Select Printing on both sides of the paper duplexing manually Printing on both sides of the paper duplexing automaticallySelect the Print manual duplex instructions check box Page Working with photos Retrieving and managing photosInserting a memory card Slots Memory card Inserting a flash drive Found. What do you want to do? appears Connecting a PictBridge-enabled digital camera Click Automatically save all photos to My Pictures Click Select photos to save Click Deselect All Click Temporary Files Changing the Productivity Studio library preferencesClick Searched Folders Changing the Productivity Studio transfer settings Changing the Resolution / Size of a photoEditing photos Cropping a photo Applying One-Click Auto Fixes to a photo Reducing the red-eye effect in a photoBlurring/Sharpening a photo Click Manual Red-Eye Reduction Enhancing a photo Changing the Hue / Saturation of a photoChanging the Gamma Value of a photo or image Despeckling a photo Printing photos Changing the Brightness / Contrast settings of a photoApplying a color effect to a photo Printing Photo Packages Viewing / Printing photos from the Productivity StudioCreating Photo Greeting Cards Paper sizes supported Dimensions Printing all photos from a memory devicePage Printing photos from a digital camera using Dpof Creating and viewing a slideshow Installing print cartridges Maintaining the printer Removing a used print cartridge Refilling print cartridges Using genuine Lexmark print cartridgesClick Report a non-Lexmark print cartridge Aligning the print cartridges Cleaning the print cartridge nozzlesWiping the print cartridge nozzles and contacts Cleaning the exterior of the printer Preserving the print cartridges Ordering suppliesOrdering print cartridges Ordering paper and other supplies Paper Paper size Troubleshooting Setup TroubleshootingPower button is not lit Press power button Power light is blinking Duplex light is blinking Enable PictBridge printing from the camera Software does not install Does not print Solving printer communication problems Removing and reinstalling the softwareRemoving and reinstalling the software Make sure the printer is not in sleep mode Wireless troubleshooting Windows 2000, click Start Œ Settings Œ Control PanelEnabling the USB port Yes Wi-Fi indicator light is orange Try adjusting external antennas Wi-Fi indicator light is not lit Run the wireless setup again Remove and reinstall the internal print server WEP key Check your security keysWPA-PSK or WPA2-PSK key Wireless network printer does not print Wireless printer is no longer working Reinstall software Ping the wireless access point Changing wireless settings after installationPing the printer Type ipconfig Check the installation cable Ping the access pointChecking your network name Windows users only Run the Wireless Setup Utility Windows users only Ping the printer Print troubleshooting Check printer ports Windows users onlyPartial document or photo prints Improving print quality Remove sheets as they are printed Poor text and graphic qualityUse a different brand of paper Poor quality at the edges Print speed is slow Skewed print Photo smudgesChecking the print cartridges Ink levels seem incorrect Blank or incorrect page prints Ink levels seem to go down too quicklyCharacters on printout are missing or unexpected Glossy photo paper or transparencies stick together Prints with different fonts Print is too dark or smudged Printouts have alternating bands of light and dark print Vertical straight lines are not smooth Transparencies or photos contain white linesWhite lines appear in graphics or solid black areas Checking the printer status Checking printer readiness Checking the Spool Settings for banner printing Resolving font problemsDo the print cartridges have ink? Have you applied the fonts correctly in the program? Ready or Busy Printing is listed as the status Printer is busy printing another jobPrinting a test Make sure the printer is receiving power Test page does not printCable is not connected, is loose, or is damaged Try printing the test page again Printer is plugged in but does not print Printer is trying to print to FileMake sure the cable is not damaged or loose Make sure the print queue is ready to print Try to locate the printer from the remote computer Check the printer statusOpen the Printers or Printers and Faxes folder Printer is not able to communicate with the computer Wrong printer is attachedUpdating the printer software Bidirectional communication is not established Experiencing poor quality or incorrect output Cannot print from digital camera using PictBridgeCannot print from a memory card or flash drive Paper jam in the printer Jams and misfeeds troubleshootingPaper jam in the paper support Paper jam in the duplex unit Paper or specialty media misfeeds Printer does not feed paper, envelopes, or specialty media Banner paper jams Paper continues to jam Duplex unit does not operate correctly Nothing happens when memory card is inserted Memory card troubleshootingMemory card cannot be inserted Select the printer on your wireless network Check to see if the memory card is damagedCheck the file types stored on the memory card Make sure the USB cable is connected Error messages on the computer screen Clearing error messages General Printing Problem 105 Print File Error Cause SolutionUnsupported file types found on memory card Multiple All-In-Ones found Edition notice Product information107 Exposure to radio frequency radiation 108 Avis de conformité aux normes de l’industrie du Canada 109 110 Noise emission levels 111 Power consumption 112 Limited warranty 113 Limitation of liability 114 115 116 Networking glossary 117 UAA Universally Administered Address 118 Index 119 120 121 122 123 124