Nortel Networks 6300 manual Bay Networks Information Services, World Wide Web

Technical Support and Online Services

Bay Networks Information Services

Bay Networks Information Services provide up-to-date support information as a first-line resource for network administration, expansion, and maintenance. This information is available from a variety of sources.

World Wide Web

The Bay Networks Customer Support Web Server offers a diverse library of technical documents, software agents, and other important technical information to Bay Networks customers and partners.

A special benefit for contracted customers and resellers is the ability to access the Web Server to perform Case Management. This feature enables your support staff to interact directly with the network experts in our worldwide Technical Response Centers. A registered contact with a valid Site ID can:

❑View a listing of support cases and determine the current status of any open case. Case history data includes severity designation, and telephone, e-mail, or other logs associated with the case.

❑Customize the listing of cases according to a variety of criteria, including date, severity, status, and case ID.

❑Log notes to existing open cases.

❑Create new cases for rapid, efficient handling of noncritical network situations.

❑Communicate directly via e-mail with the specific technical resources assigned to your case.

The Bay Networks URL is http://www.baynetworks.com. Customer

Service is a menu item on that home page.

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