Technical Support and Online Services
To ensure comprehensive network support to our customers and partners worldwide, Bay Networks Customer Service has Technical Response Centers in key locations around the globe:
❑Billerica, Massachusetts
❑Santa Clara, California
❑Sydney, Australia
❑Tokyo, Japan
❑Valbonne, France
The Technical Response Centers are connected via a redundant Frame Relay Network to a Common Problem Resolution system, enabling them to transmit and share information, and to provide live, around-
Bay Networks Information Services complement the Bay Networks Service program portfolio by giving customers and partners access to the most current technical and support information through a choice of access/retrieval means. These include the World Wide Web, CompuServe, Support Source CD, Customer Support FTP, and InfoFACTS document fax service.
Bay Networks Customer Service
If you purchased your Bay Networks product from a distributor or authorized reseller, contact that distributor’s or reseller’s technical support staff for assistance with installation, configuration, troubleshooting, or integration issues.
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