Polycom DOC2238A manual Troubleshooting

Chapter 5 - System Maintenance

Troubleshooting

The MGC+ unit provides on-line diagnostics for quick isolation and resolution of problems. The card status and the MCU's status can be viewed in the Browser and the Status areas of the MGC+ Manager main window. The full messages regarding the cards status can also be viewed in the Status box of the Card Settings dialog box. For more information, see the MGC+ Administrator’s Guide, Chapter 4, “MCU Card Management”.

Faults and errors (usually software) are recorded in the Faults file and can be viewed in the faults dialog box (accessed from the MCU right-click pop-up menu). For more details, see the MGC+ Administrator’s Guide, Chapter 5.

A list of system faults can be viewed via the Faults function. A detailed list of faults can be found in the MGC+ Administrator’s Guide, Appendix B.

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