Software 5.0.0 August 2013 1725-44635-001 Rev D
 Trademarks
 Contents
 Setting Up and Handling Conference Calls
Changing the Way Calls are Answered
Listening to Voicemail
Working with Shared Lines
 100
102
109
114
 Administrative Tasks 132
Using Power-Saving Mode 129
 Conventions Used in this Guide
Who Should Read this Guide?
Terms and Writing Conventions
 Information Elements
Soft Keys
 Icons Used in this Guide
Typographic Conventions
Typographic Conventions
 What’s in This Guide
Related Documents
 ∙ Setup and maintenance documents
Page
 VVX 500 and VVX 600 Phone Features
Understanding Phone Keys and Hardware
 Navigating Phone Views
Web Info Attaching Phone Hardware
 Troubleshooting Why Can’t I Access a Certain View?
Home View
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 Lines View
Additional Lines and Favorites from Home View
 Active Call View
Calls View
 Understanding Phone Icons and Status Indicators
Phone Icons and Status Indicators
 Navigating Your Phone Interface
Navigating Your Phone Interface
 Entering Data and Updating Fields
 Using the Onscreen Keyboard
Mode and Encoding Options
 To use the onscreen keyboard
 Using the Onscreen Keyboard to Enter Information
Using the Dialpad Keys on the Phone Console
Using the Dialpad Keys to Enter Information
 Cleaning the Touchscreen
Answer To clean the touchscreen
 Configuring Your Phone Using the Web Configuration Utility
Web Info How to Register Your Phone
Web Info Using the Utility
Registering the Phone
 To access the Web Configuration Utility for your phone
To find your phone’s IP address
 Using Basic Features
How Your Phone Handles Calls
 Troubleshooting Why Doesn’t the Speakerphone Work?
Answering Calls
 Answering Another Call
Incoming call from Home view
 Answering on a Shared Line
 Managing Multiple Calls
Answering Calls Automatically
 Call View
 Calling from the Dialer
Placing Calls
To display the Dialer, do one of the following
 User Tip Choosing URLs or Numbers Mode from the Dialer
To call from the Dialer
To call from the Recent Calls list
To call from your Favorites list
 Using Headsets
Ending Calls
Redialing Numbers
To call from your Directory
 Web Info More Information About Headsets
Enabling Headset Memory Mode
Troubleshooting Why Doesn’t My Headset Work with My Phone?
 Using Bluetooth Headsets with Your VVX 600 Phone
Turning On the Bluetooth Option
 Pairing and Connecting Bluetooth Headsets
To pair and connect your Bluetooth headset with your phone
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 Handling Calls with Your Bluetooth Headset
Disconnecting and Removing Your Bluetooth Headset
 Responding to Incoming Calls
Ignoring Incoming Calls
Rejecting Incoming Calls
To ignore or silence a call
 During Calls
Forwarding Incoming Calls to Another Person
Holding Calls
To forward an incoming call to another person
 Transferring Calls
To hold a call
To resume a held call
To transfer a call
 Setting Up and Handling Conference Calls
Setting Up Conference Calls
To set up a conference call
User Tip Tips for When You Are in Conference Calls
 Holding and Resuming Conference Calls
Ending Conference Calls
To place a conference call on hold
To resume a held conference call
 Splitting Conference Calls into Two Held Calls
Managing Conference Call Participants
To split a conference call
To manage a participant in a conference call
 Changing the Way Calls are Answered
Power Tip Forwarding Calls on a Call-by-Call Basis
Forwarding All Calls to Another Person
 Rejecting Calls from a Contact
To disable call forwarding
To forward all calls to another person
 Using Do Not Disturb
 Tap Auto Divert, and tap Enabled
Diverting Calls from a Contact to Another Person
To divert incoming calls from a contact to another person
 Timesaver Quick Way to Disable DND on the VVX
Troubleshooting Why Doesn’t the DND Icon Display?
To toggle Do Not Disturb on and off
 To enable or disable Do Not Disturb for a particular line
Using Do Not Disturb with Multiple Lines
Listening to Voicemail
 Viewing Recent Calls
To listen to voicemail messages
 To view your Recent Calls list
Timesaver Quickly Accessing the Recent Calls List
To manage a call record
 To customize the list
To remove certain calls from the list
 To view your Contact Directory
Working with Your Contact Directory
To view contact information
 To dial a contact
To search for a contact
To add a contact
 To update a contact’s information
 Working with a Corporate Directory
To delete a contact
To view the Corporate Directory
To search the Corporate Directory
 Controlling What is Heard
Changing the Speaker Volume
Changing the Ringer Volume
Updating the Incoming Call Ringtone
 Choosing Where You Hear Sound Effects
Updating a Contact’s Ringtone
Muting the Microphone
To select a ringtone for a contact
 Managing Favorites
Favorite
 To see your Favorites list
To see your favorites from Home view
To see your favorites from Lines view
To make a contact a Favorite
 Working with Shared Lines
To quickly call a favorite
To reorder your favorites
To delete a favorite
 Icons and Status Indicators for Shared Lines
 Handling Video Calls Without a VVX Camera
Web Info Learning More About the VVX Camera
 About Video Calls
Call Window with Far-Side Video
 Handling Video During Calls
Call Window with No Video
 To view full-screen video
Full Screen Video
 Handling a Mixture of Video and Audio-Only Calls
Handling Conference Calls with Video
 Viewing All Video Calls on the Full Screen
To exchange video a conference participant
 Displaying Video in Normal, Full, and Cropped Modes
Call Window with Normal, Full, and Cropped Video
 Using a VVX Camera
Setting the Call Rate for Video Calls
Troubleshooting Why Can’t I Select the Call Rate I Want?
To set the maximum call rate to use for video calls
 Getting Started
First Steps
Understanding the Camera’s LEDs and Messages
VVX Camera LEDs
 VVX Camera Messages
Message What to Do
 Home View with Picture-in-Picture Video
 Handling Video Calls
Call Window with Video Soft Key
 Stopping the Transmission of Your Video
Call Window with Video Soft Keys
 Viewing Full Screen Video
To start or stop your video during a call
 To view video on the full screen
To view video in the call window again
 Handling a Mixture of Video and Non-Video Calls
To swap where video displays
Swapping Video
 Handling Conference Calls with Video
 Changing Video Settings
 Stopping the Transmission of Your Video for All Calls
Changing the Clarity of Your Video
 Displaying All Incoming Video Calls on the Full Screen
Changing How You View All Video Calls
Changing How Non-PIP Video Displays
 Changing How PIP Video Displays
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 Placing Audio-Only Calls
Setting the Call Rate for Video Calls
To set the maximum bandwidth to use for video calls
 Calling Using the H.323 Protocol
Tips for Video Calls
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 Using Advanced Features
Using Buddy Lists
 Updating Your Status
To update your presence setting
My Status
 Setting Up and Managing a Buddy List
To update your Buddy list
Blocking Contacts from Viewing Your Status
User Tip Dialing Buddies
 User Tip How to Access Your Blocked and Watcher Lists
Timesaver How to Quickly Unblock a Contact
Monitoring Buddies
To block or unblock a contact from viewing your status
 Monitoring Buddies From Your Buddy Status List
Displayed next
 Recording Calls
Integrating with Microsoft Lync Server
Web Info How Do I Attach a USB Flash Drive to My Phone?
 To record a call
Web Info Which USB Flash Drives Does My Phone Support?
 To record a conference
To pause and resume a recording
 Playing Back Recorded Calls
Troubleshooting Why Can’t I Record a Call?
User Tip Other Ways to Listen to Recorded Calls
 Using the Browser
User Tip How to Listen to Recorded Calls
 Navigating the Main Browser
Navigating the Main Browser
 Broadcasting Messages Using Push-to-Talk and Group Paging
Push-to-Talk Mode
Entering Information in the Main Browser
Editing Icons in the Main Browser
 Sending and Receiving PTT Broadcasts
To send a PTT broadcast
 Tap End PTT
Timesaver Automatically Sending a PTT Broadcast
 Replying to PTT Broadcasts
Receiving PTT Broadcasts
 Adjusting the Volume of PTT Broadcasts
Changing Where Broadcasts are Played
Changing the Default Channel
Ending PTT Broadcasts
 Enabling PTT Broadcasts to Play During Active Calls
Group Paging Mode
Sending and Receiving Pages
 Receiving Pages
To send a
 Adjusting the Volume of Pages
Changing Where Pages are Played
Changing the Default Paging Group
Updating Paging Group Subscriptions
 Using the Calendar
Troubleshooting Why Doesn’t the Calendar Display Anymore?
 Opening and Closing the Calendar
Troubleshooting Why Doesn’t the Calendar Display?
Navigating Month View
 Navigating Day View
Navigating Meeting View
 Working with Meeting Reminders
 Joining Meetings from the Calendar
Troubleshooting Why Don’t My Meeting Reminders Display?
To join a meeting from a meeting reminder
 Using a Mouse and Keyboard with Your Phone
To join a meeting from Meeting view
 Starting and Stopping Polycom Desktop Connector
 To quit Polycom Desktop Connector
 Mapping Function Keys to Your Phone Features
 Logging into Phones
 Logging In and Out of a Phone
Placing Calls from Phones that are in the Logged-Out State
To log in to a phone
To log out of a phone
 Changing Your Password
About Your User Password
To change your user password
Locking the Phone
 Locking and Unlocking Your Phone
Calling and Answering from a Locked Phone
To lock your phone
To unlock your phone Tap Unlock
 Accessing Features with Your Login Credentials
Troubleshooting What Happens if I Can’t Access Features?
To call an authorized number from a locked phone
To answer a call on a locked phone
 Changing the Language on Your Phone
Changing the Time and Date Display
 Changing the Backlight
 Changing the Background Picture
Web Info Adding a Web Page as the Background on Your Phone
 User Tip Using Your Phone as a Digital Picture Frame
Using One of Your Own Pictures as the Background Picture
Displaying Screen Savers
 Setting Up Screen Savers
To set up a screen saver of your pictures
Web Info Supported USB Flash Drives
Web Info How Do I Attach a USB Flash Drive?
  Tap Screen Saver, and tap Enabled
Using the Phone as a Digital Picture Frame
Interrupting and Disabling Screen Savers
 Using Power-Saving Mode
Tapping Icons to Display Your Pictures
 User Tip Determining Which Idle Timeout Applies
Changing Timeouts
Changing Your Office Hours
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 Investigating Phone Warnings
Restarting the Phone
 Testing Phone Hardware
Updating Phone Configuration
To restart the phone
  LED Diagnostics
 Service Agreements
Polycom Limited Warranty and Limitation Liability
Governing Law
Limitations of Liability
 Warranty Exclusive
Safety, Compliance, and Disposal Information
Exclusions
Part 15 FCC Rules
 Installation Instructions
Class B Digital Device or Peripheral
Modifications
Plug Acts as Disconnect Device
 CE and Vcci Mark
CE Mark R & TTE Directive EU only
 Russian Compliance
 Operating Ambient Temperatures
∙ Echo Cancellation
New Zealand Telepermit
Australia
 Hearing Aid Compatibility HAC
Waste Electrical and Electronic Equipment Weee
Restriction of Hazardous Substances Directive RoHS
Polycom Take Back Applies to VVX 600 Phones Only