Software 5.0.0 August 2013 1725-44635-001 Rev D
 Trademarks
 Contents
 Working with Shared Lines
Setting Up and Handling Conference Calls
Changing the Way Calls are Answered
Listening to Voicemail
 114
100
102
109
 Using Power-Saving Mode 129
Administrative Tasks 132
 Conventions Used in this Guide
Who Should Read this Guide?
Terms and Writing Conventions
 Soft Keys
Information Elements
 Icons Used in this Guide
Typographic Conventions
Typographic Conventions
 Related Documents
What’s in This Guide
 ∙ Setup and maintenance documents
Page
 Understanding Phone Keys and Hardware
VVX 500 and VVX 600 Phone Features
 Web Info Attaching Phone Hardware
Navigating Phone Views
 Home View
Troubleshooting Why Can’t I Access a Certain View?
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 Additional Lines and Favorites from Home View
Lines View
 Calls View
Active Call View
 Phone Icons and Status Indicators
Understanding Phone Icons and Status Indicators
 Navigating Your Phone Interface
Navigating Your Phone Interface
 Entering Data and Updating Fields
 Mode and Encoding Options
Using the Onscreen Keyboard
 To use the onscreen keyboard
 Using the Onscreen Keyboard to Enter Information
Using the Dialpad Keys on the Phone Console
Using the Dialpad Keys to Enter Information
 Answer To clean the touchscreen
Cleaning the Touchscreen
 Registering the Phone
Configuring Your Phone Using the Web Configuration Utility
Web Info How to Register Your Phone
Web Info Using the Utility
 To find your phone’s IP address
To access the Web Configuration Utility for your phone
 How Your Phone Handles Calls
Using Basic Features
 Answering Calls
Troubleshooting Why Doesn’t the Speakerphone Work?
 Incoming call from Home view
Answering Another Call
 Answering on a Shared Line
 Answering Calls Automatically
Managing Multiple Calls
 Call View
 Calling from the Dialer
Placing Calls
To display the Dialer, do one of the following
 To call from your Favorites list
User Tip Choosing URLs or Numbers Mode from the Dialer
To call from the Dialer
To call from the Recent Calls list
 To call from your Directory
Using Headsets
Ending Calls
Redialing Numbers
 Web Info More Information About Headsets
Enabling Headset Memory Mode
Troubleshooting Why Doesn’t My Headset Work with My Phone?
 Turning On the Bluetooth Option
Using Bluetooth Headsets with Your VVX 600 Phone
 To pair and connect your Bluetooth headset with your phone
Pairing and Connecting Bluetooth Headsets
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 Disconnecting and Removing Your Bluetooth Headset
Handling Calls with Your Bluetooth Headset
 To ignore or silence a call
Responding to Incoming Calls
Ignoring Incoming Calls
Rejecting Incoming Calls
 To forward an incoming call to another person
During Calls
Forwarding Incoming Calls to Another Person
Holding Calls
 To transfer a call
Transferring Calls
To hold a call
To resume a held call
 User Tip Tips for When You Are in Conference Calls
Setting Up and Handling Conference Calls
Setting Up Conference Calls
To set up a conference call
 To resume a held conference call
Holding and Resuming Conference Calls
Ending Conference Calls
To place a conference call on hold
 To manage a participant in a conference call
Splitting Conference Calls into Two Held Calls
Managing Conference Call Participants
To split a conference call
 Changing the Way Calls are Answered
Power Tip Forwarding Calls on a Call-by-Call Basis
Forwarding All Calls to Another Person
 Rejecting Calls from a Contact
To disable call forwarding
To forward all calls to another person
 To divert incoming calls from a contact to another person
Using Do Not Disturb
 Tap Auto Divert, and tap Enabled
Diverting Calls from a Contact to Another Person
 Timesaver Quick Way to Disable DND on the VVX
Troubleshooting Why Doesn’t the DND Icon Display?
To toggle Do Not Disturb on and off
 To enable or disable Do Not Disturb for a particular line
Using Do Not Disturb with Multiple Lines
Listening to Voicemail
 To listen to voicemail messages
Viewing Recent Calls
 To view your Recent Calls list
Timesaver Quickly Accessing the Recent Calls List
To manage a call record
 To remove certain calls from the list
To customize the list
 To view your Contact Directory
Working with Your Contact Directory
To view contact information
 To dial a contact
To search for a contact
To add a contact
 To update a contact’s information
 To search the Corporate Directory
Working with a Corporate Directory
To delete a contact
To view the Corporate Directory
 Updating the Incoming Call Ringtone
Controlling What is Heard
Changing the Speaker Volume
Changing the Ringer Volume
 To select a ringtone for a contact
Choosing Where You Hear Sound Effects
Updating a Contact’s Ringtone
Muting the Microphone
 Favorite
Managing Favorites
 To make a contact a Favorite
To see your Favorites list
To see your favorites from Home view
To see your favorites from Lines view
 To delete a favorite
Working with Shared Lines
To quickly call a favorite
To reorder your favorites
 Icons and Status Indicators for Shared Lines
 Web Info Learning More About the VVX Camera
Handling Video Calls Without a VVX Camera
 Call Window with Far-Side Video
About Video Calls
 Call Window with No Video
Handling Video During Calls
 Full Screen Video
To view full-screen video
 Handling Conference Calls with Video
Handling a Mixture of Video and Audio-Only Calls
 To exchange video a conference participant
Viewing All Video Calls on the Full Screen
 Call Window with Normal, Full, and Cropped Video
Displaying Video in Normal, Full, and Cropped Modes
 To set the maximum call rate to use for video calls
Using a VVX Camera
Setting the Call Rate for Video Calls
Troubleshooting Why Can’t I Select the Call Rate I Want?
 VVX Camera LEDs
Getting Started
First Steps
Understanding the Camera’s LEDs and Messages
 Message What to Do
VVX Camera Messages
 Home View with Picture-in-Picture Video
 Call Window with Video Soft Key
Handling Video Calls
 Call Window with Video Soft Keys
Stopping the Transmission of Your Video
 To start or stop your video during a call
Viewing Full Screen Video
 To view video in the call window again
To view video on the full screen
 Handling a Mixture of Video and Non-Video Calls
To swap where video displays
Swapping Video
 Handling Conference Calls with Video
 Changing Video Settings
 Changing the Clarity of Your Video
Stopping the Transmission of Your Video for All Calls
 Displaying All Incoming Video Calls on the Full Screen
Changing How You View All Video Calls
Changing How Non-PIP Video Displays
 Changing How PIP Video Displays
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 Placing Audio-Only Calls
Setting the Call Rate for Video Calls
To set the maximum bandwidth to use for video calls
 Tips for Video Calls
Calling Using the H.323 Protocol
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 Using Buddy Lists
Using Advanced Features
 Updating Your Status
To update your presence setting
My Status
 User Tip Dialing Buddies
Setting Up and Managing a Buddy List
To update your Buddy list
Blocking Contacts from Viewing Your Status
 To block or unblock a contact from viewing your status
User Tip How to Access Your Blocked and Watcher Lists
Timesaver How to Quickly Unblock a Contact
Monitoring Buddies
 Displayed next
Monitoring Buddies From Your Buddy Status List
 Recording Calls
Integrating with Microsoft Lync Server
Web Info How Do I Attach a USB Flash Drive to My Phone?
 Web Info Which USB Flash Drives Does My Phone Support?
To record a call
 To pause and resume a recording
To record a conference
 Playing Back Recorded Calls
Troubleshooting Why Can’t I Record a Call?
User Tip Other Ways to Listen to Recorded Calls
 User Tip How to Listen to Recorded Calls
Using the Browser
 Navigating the Main Browser
Navigating the Main Browser
 Editing Icons in the Main Browser
Broadcasting Messages Using Push-to-Talk and Group Paging
Push-to-Talk Mode
Entering Information in the Main Browser
 Timesaver Automatically Sending a PTT Broadcast
Sending and Receiving PTT Broadcasts
To send a PTT broadcast
 Tap End PTT
 Receiving PTT Broadcasts
Replying to PTT Broadcasts
 Ending PTT Broadcasts
Adjusting the Volume of PTT Broadcasts
Changing Where Broadcasts are Played
Changing the Default Channel
 Enabling PTT Broadcasts to Play During Active Calls
Group Paging Mode
Sending and Receiving Pages
 To send a
Receiving Pages
 Updating Paging Group Subscriptions
Adjusting the Volume of Pages
Changing Where Pages are Played
Changing the Default Paging Group
 Troubleshooting Why Doesn’t the Calendar Display Anymore?
Using the Calendar
 Opening and Closing the Calendar
Troubleshooting Why Doesn’t the Calendar Display?
Navigating Month View
 Navigating Meeting View
Navigating Day View
 Working with Meeting Reminders
 Joining Meetings from the Calendar
Troubleshooting Why Don’t My Meeting Reminders Display?
To join a meeting from a meeting reminder
 To join a meeting from Meeting view
Using a Mouse and Keyboard with Your Phone
 Starting and Stopping Polycom Desktop Connector
 To quit Polycom Desktop Connector
 Mapping Function Keys to Your Phone Features
 Logging into Phones
 To log out of a phone
Logging In and Out of a Phone
Placing Calls from Phones that are in the Logged-Out State
To log in to a phone
 Locking the Phone
Changing Your Password
About Your User Password
To change your user password
 To unlock your phone Tap Unlock
Locking and Unlocking Your Phone
Calling and Answering from a Locked Phone
To lock your phone
 To answer a call on a locked phone
Accessing Features with Your Login Credentials
Troubleshooting What Happens if I Can’t Access Features?
To call an authorized number from a locked phone
 Changing the Time and Date Display
Changing the Language on Your Phone
 Changing the Backlight
 Web Info Adding a Web Page as the Background on Your Phone
Changing the Background Picture
 User Tip Using Your Phone as a Digital Picture Frame
Using One of Your Own Pictures as the Background Picture
Displaying Screen Savers
 Web Info How Do I Attach a USB Flash Drive?
Setting Up Screen Savers
To set up a screen saver of your pictures
Web Info Supported USB Flash Drives
  Tap Screen Saver, and tap Enabled
Using the Phone as a Digital Picture Frame
Interrupting and Disabling Screen Savers
 Tapping Icons to Display Your Pictures
Using Power-Saving Mode
 User Tip Determining Which Idle Timeout Applies
Changing Timeouts
Changing Your Office Hours
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 Restarting the Phone
Investigating Phone Warnings
 Testing Phone Hardware
Updating Phone Configuration
To restart the phone
  LED Diagnostics
 Limitations of Liability
Service Agreements
Polycom Limited Warranty and Limitation Liability
Governing Law
 Part 15 FCC Rules
Warranty Exclusive
Safety, Compliance, and Disposal Information
Exclusions
 Plug Acts as Disconnect Device
Installation Instructions
Class B Digital Device or Peripheral
Modifications
 CE Mark R & TTE Directive EU only
CE and Vcci Mark
 Russian Compliance
 Australia
Operating Ambient Temperatures
∙ Echo Cancellation
New Zealand Telepermit
 Polycom Take Back Applies to VVX 600 Phones Only
Hearing Aid Compatibility HAC
Waste Electrical and Electronic Equipment Weee
Restriction of Hazardous Substances Directive RoHS